WHSmith Reviews | Glassdoor.co.uk

WHSmith Reviews

Updated 11 February 2019
547 reviews

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2.7
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WHSmith CEO Stephen Clarke
Stephen Clarke
132 Ratings

Employee Reviews

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Pros
  • "Some members of staff were ok at the store I worked in" (in 11 reviews)

  • "Good environment, management, staff discount," (in 20 reviews)

Cons
  • "Low wages - was paid minimum wage" (in 35 reviews)

  • "Higher up management never seem to have anything in order, excruciatingly low pay (19 years old and getting" (in 34 reviews)

More Pros and Cons

  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WHSmith part-time

    Pros

    Great colleagues and rewarding work

    Cons

    None that I can think of


  2. "its actually not that bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Heathrow, England
    Former Employee - Team Leader in Heathrow, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at WHSmith full-time (More than a year)

    Pros

    compared to all other companies out there yes it is just a basic retailer but from my experience the team leaders try to help you the best they can and are very friendly, you can easily have shifts swapped and changed

    Cons

    pay is crap tbh, its not the store managers fault but they should try and push their bosses for more budget and not show how perfect the store is on a visit day when they barely have enough staff in the first place, issues usually are dealt informally, pay will never go up, if your a male you will be expected to fill the store up most of the time with really heavy cages

    Advice to Management

    Appreciate your sales assistants they get sworn and shouted at by customers on a daily basis since you guys don't bother to hire more staff to help them and pay a decent wage at least for the people who have had years of service

  3. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hounslow, England
    Current Employee - Anonymous Employee in Hounslow, England
    Doesn't Recommend
    Positive Outlook

    I have been working at WHSmith full-time (More than a year)

    Pros

    dont think theres any pros, except free water

    Cons

    very poor management and not bothered about anything

    Advice to Management

    invest in your staff


  4. "Business analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WHSmith part-time

    Pros

    Nice working environment and good people

    Cons

    Abit too set back and no autonomy in making decision


  5. "..."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nice Staff
    Friendly Environment and Customers

    Cons

    Can get busy at times


  6. "Don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at WHSmith full-time

    Pros

    No pros to speak of to be honest

    Cons

    treated with no respect from management


  7. "Easy student summer job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WHSmith part-time

    Pros

    Easy to get the job; simple application process and interview

    Cons

    Low pay and bad hours

  8. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    Relaxed and chilled. Good for students.

    Cons

    Not too much to do.


  9. "Sales Assistant - Student"

    StarStarStarStarStar
    Current Employee - Sales Assistant in Brighton, England
    Current Employee - Sales Assistant in Brighton, England

    I have been working at WHSmith full-time (More than a year)

    Pros

    Shops individually managed well
    Fairly flexible with student timetables
    Fairly good discounts for staff

    Cons

    Often understaffed for busy periods
    Pay isn't the greatest


  10. "Customer Assistant Temp Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at WHSmith part-time

    Pros

    1 on 1 Interview

    Nice Employees

    Nice Manager

    Cons

    The item stocking boxes can be quite dirty