WHSmith Reviews | Glassdoor.co.uk

WHSmith Reviews

Updated 17 August 2018
474 reviews

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2.6
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Approve of CEO
WHSmith CEO Stephen Clarke
Stephen Clarke
115 Ratings

474 Employee Reviews

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Pros
Cons
  • "If you're a sales assistant it's more than likely that you'll be paid minimum wage" (in 29 reviews)

  • "Old fashioned management and low pay" (in 29 reviews)

More Pros and Cons

  1. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in London, England
    Former Employee - Assistant Store Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WHSmith (More than a year)

    Pros

    Commercial and fast paced

    Cons

    Communication, team development, successions planning.

    Advice to Management

    Keep engaged the team as you are doing


  2. "R"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at WHSmith part-time

    Pros

    Friendly atmosphere. Job is usually permanent and can easily be swapped for a full time position.

    Cons

    No chance to be promoted

    Advice to Management

    Be more flexible with holidays

  3. "Sales Assistant working at the airport"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Heathrow, England
    Current Employee - Sales Associate in Heathrow, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Diverse and vibrant environment. Friendly employees.

    Cons

    Lack of progression opportunities provided to existing employees.

    Advice to Management

    To provide more opportunities to progress within the company into managerial positions.


  4. "Alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Assistant in Brighton, England
    Former Employee - Shop Assistant in Brighton, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at WHSmith part-time (More than a year)

    Pros

    Good place because the manager was relaxed, and the atmosphere was right. We were allowed to play our own music in this store in particular

    Cons

    Due to never working with the higher staff members, I wasn't very noticed and held less responsibility than others.
    There are only ever two people working together at the same time (sometimes 3 in the morning/afternoon), so there's little bonding

    Advice to Management

    Try to arrange work-bonding sessions such as an activity or even just going for drinks, in order to socialise and create a stronger workforce.


  5. "Great for first timers in retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WHSmith part-time

    Pros

    Great experience especially of what to expect in a retail environment
    Great colleagues, fun to work with and really supportive

    Cons

    Was not given a lot of information about the store i.e. not told about clocking my hours

    Advice to Management

    Be thorough with the younger employees especially if this is their first experience of retail life


  6. "A satisfactory place to work at, with a number of benefits including high pay and teamwork morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Stratford, London, England
    Current Employee - Sales Assistant in Stratford, London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at WHSmith part-time (Less than a year)

    Pros

    Relatively good pay at £1.26 above minimum wage for my age.
    Free stuff offered, such as damaged goods and boxes of chocolate\confectionery.
    Very friendly and supportive staff.
    Highly productive job with good satisfaction.

    Cons

    Very cramped and cluttered staffroom
    Occasionally customers are unreasonable with regards to the lottery machine and scratchcards.


  7. "alright"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WHSmith part-time

    Pros

    friendly staff and nice atmosphere

    Cons

    can be repetitive and quite boring when nobody comes in

  8. "sales assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WHSmith part-time

    Pros

    Flexible hours, some staff were friendly, good discount

    Cons

    low pay, no paid breaks


  9. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at WHSmith part-time

    Pros

    lovely colleagues
    Good team
    Set contract

    Cons

    Gets boring when it isn't back to school or Christmas

    Advice to Management

    N/A


  10. "Good overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Greenhithe, England
    Former Employee - Retail Sales Associate in Greenhithe, England

    I worked at WHSmith (More than a year)

    Pros

    Great respect by the Supervisors and Manager.
    They always make sure you have something to do and keep busy.
    Good pay.

    Cons

    Supervisors maybe don't get the recognition they deserve.

    Advice to Management

    N/A


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