WHSmith Reviews | Glassdoor.co.uk

WHSmith Reviews

Updated 15 Jan 2020

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2.7
33%
Recommend to a Friend
51%
Approve of CEO
WHSmith CEO Stephen Clarke
Stephen Clarke
178 Ratings
Pros
  • "Good breaks if you’re under 18 and staff discount(in 27 reviews)

  • "interesting work environment at the airport(in 21 reviews)

Cons
  • "Minimum wage, boring, no progress for future(in 52 reviews)

  • "Low pay but more so for the clerks who only receive minimum wage(in 38 reviews)

More Pros and Cons
  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Associate 

    I have been working at WHSmith part-time

    Pros

    Great team and management all round

    Cons

    Aggressive and rude customers can make life difficult sometimes

    WHSmith2019-10-07
  2. "Easy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Bodmin, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at WHSmith part-time for more than 3 years

    Pros

    discount on books and stationary, relaxed environment

    Cons

    Head office expect too much of the sales assistants, often understaffed and hours cut to save money

    Advice to Management

    don’t blame your team for your mistakes and acknowledge the employees when they work above and beyond what is expected of them

    WHSmith2020-01-15
  3. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Assistant in Wood Green, England

    I worked at WHSmith full-time for less than a year

    Pros

    Supportive staff, fun atmosphere, fair

    Cons

    Money isn't amazing, no perks

    WHSmith2020-01-09
  4. "Good employer"

    StarStarStarStarStar
    Former Employee - Part Time Sales Associate 

    I worked at WHSmith part-time for less than a year

    Pros

    Great weekend job for a year or so

    Cons

    Pay could be better and no bonuses received for weekend staff

    WHSmith2020-01-09
  5. "Eh its okay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Assistant in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WHSmith part-time for less than a year

    Pros

    Easy work Friendly staff Good location Uniform provided

    Cons

    Not much work to do which makes it very boring

    Advice to Management

    Give out more jobs and need more staff

    WHSmith2020-01-08
  6. "WHSmiths Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Rooks Bridge, England

    I worked at WHSmith part-time for less than a year

    Pros

    Discounts, Staff, Work/life balance, Flexible hours

    Cons

    Repetitive, Customers Complaining, Demanding, Promotion opportunities

    WHSmith2020-01-06
  7. "Good for first year"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Sales Assistant in London, England
    Recommends

    I have been working at WHSmith part-time for more than 3 years

    Pros

    Easy job, secure contract, flexible hours

    Cons

    Minimum wage, boring, no progress for future.

    WHSmith2020-01-06
  8. "Is a nice place to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Assistant in Leicester, England

    I have been working at WHSmith part-time for more than 5 years

    Pros

    People that you work with are great.

    Cons

    Constantly asking every customer whether they want sweets and chocolate

    Advice to Management

    None

    WHSmith2020-01-03
  9. "Sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at WHSmith part-time for more than a year

    Pros

    Supportive colleagues and nice environment

    Cons

    Poor staff management, as assistant manager/ team leaders do not engage with employee motivation; insufficient benefits to employees and inadequate pay.

    Advice to Management

    Motivate and empower staff by including them in business affairs, provide more employee benefits (such as career progression opportunities, bonus pay and a decent discount rate) to retain talented employees and introduce performance related pay to encourage productivity !

    WHSmith2020-01-15
  10. "It's OK"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Sales Assistant 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at WHSmith part-time for more than a year

    Pros

    - Good job for students who want some experience in retail and customer service. - The people you work with are great.

    Cons

    - No progression past "Sales Assistant". - Pay is just above minimum wage.

    WHSmith2019-12-30
Found 712 reviews