WHSmith Reviews | Glassdoor.co.uk

WHSmith Reviews

Updated 25 May 2018
426 reviews

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2.7
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Approve of CEO
WHSmith CEO Stephen Clarke
Stephen Clarke
99 Ratings

426 Employee Reviews

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Pros
  • Good environment, management, staff discount, (in 17 reviews)

  • Book Discounts, friendly staff, customer service skills, (in 13 reviews)

Cons
  • If you're a sales assistant it's more than likely that you'll be paid minimum wage (in 28 reviews)

  • Old fashioned management and low pay (in 25 reviews)

More Pros and Cons

  1. "Shop floor manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shop Floor Manager in London, England
    Current Employee - Shop Floor Manager in London, England
    Recommends
    Positive Outlook

    I have been working at WHSmith full-time (More than 8 years)

    Pros

    Love retail and working with publib

    Cons

    None although hours are long

    Advice to Management

    Continue with a strong and supporting role


  2. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in London, England
    Former Employee - Assistant Store Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WHSmith (More than a year)

    Pros

    Commercial and fast paced

    Cons

    Communication, team development, successions planning.

    Advice to Management

    Keep engaged the team as you are doing

  3. "day to day job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Birmingham, England
    Former Employee - Sales Assistant in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WHSmith part-time (More than 5 years)

    Pros

    Good work mates managment is understanding

    Cons

    short staffed akways cuts backs redundancies


  4. "Good for a first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Mansfield, England
    Former Employee - Sales Assistant in Mansfield, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WHSmith part-time (More than a year)

    Pros

    Easy job, doesn't require much training

    Cons

    No incentives, no targets, no rewards for performing well, staff were quite cliquey and often left out other staff members, pretty boring job, not really any room for progression or learning

    Advice to Management

    Treat staff better, stop favouring staff members that have been there longer or staff members you are best friends with, be more profesisonal


  5. "Former"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Inverness, Scotland
    Former Employee - Cashier in Inverness, Scotland
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WHSmith part-time (More than a year)

    Pros

    It’s an interesting place to work and meet new people. Lots of half price chocolate. Great staff to work with

    Cons

    Learning how to
    Work the tills was very challenging. The uniform
    Is hideous and very uncomfortable. Long hours for little money.


  6. "Cutting costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at WHSmith part-time

    Pros

    Brilliant manager, Get to review books

    Cons

    Work load is increasing

    Advice to Management

    Great


  7. "W H Smith sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WHSmith full-time

    Pros

    Let you get on with the job. Not too many hard to hit targets.

    Cons

    Often left alone at work. Low pay for under 18.

    Advice to Management

    Be more involved with employee work.

  8. "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in London, England
    Current Employee - Team Leader in London, England
    Approves of CEO

    I have been working at WHSmith full-time (More than 3 years)

    Pros

    Good environment, management, staff discount,

    Cons

    Salary, progression, very poor pay, lots of change


  9. "Customer Service Representative Gatwick"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WHSmith part-time (Less than a year)

    Pros

    fast-paced airport environment
    friendly Atmosphere

    Cons

    Lack of communication
    poor salary


  10. "Not an ideal company to work for (especially at Edinburgh airport)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Edinburgh, Scotland
    Former Employee - Sales Associate in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WHSmith part-time (Less than a year)

    Pros

    -the airport is a great place to work as no two days are the same
    - the other sales assistants made the job slightly easier

    Cons

    -management has straight up lied to my face on several occasions
    -expect to do a lot of work for very little pay (especially if you don't qualify for the top pay bracket)
    -this company only cares about its bottom line so don't expect much
    -stores constantly understaffed
    -never presented with a discount card at all (if you work in a travel store, don't expect to get a discount in other high street or travel stores)

    Advice to Management

    take care of your employees and worry about more than just how much profits you make


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