WHSmith Reviews | Glassdoor.co.uk

WHSmith Reviews

Updated 23 October 2018
506 reviews

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2.6
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WHSmith CEO Stephen Clarke
Stephen Clarke
121 Ratings

506 Employee Reviews

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Pros
  • "Some members of staff were ok at the store I worked in" (in 11 reviews)

  • "Good environment, management, staff discount," (in 19 reviews)

Cons
  • "Low wages - was paid minimum wage" (in 33 reviews)

  • "Old fashioned management and low pay" (in 29 reviews)

More Pros and Cons

  1. "Learning Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate
    Neutral Outlook
    No opinion of CEO

    I have been working at WHSmith full-time (Less than a year)

    Pros

    Give you skills which other companies are looking for
    Able to work in a pressured environment
    Customer facing

    Cons

    Not enough training
    Can be hard to get the correct time off
    Disconnected from management in head office

    Advice to Management

    Need a better management style , especially when taking on new staff, also needs to be more recognition of their employees


  2. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at WHSmith part-time

    Pros

    Easy
    Not much to do
    Till work is pretty simple

    Cons

    does get boring sometimes
    customers really are a pain.

  3. "nights team member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nights Team Member in Newport Pagnell, England
    Former Employee - Nights Team Member in Newport Pagnell, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WHSmith full-time (Less than a year)

    Pros

    good cleanliness standards, up to date machines and equipment

    Cons

    hours were badly managed and unfair, only those with children were allowed weekends off


  4. "Good first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Assistant
    Former Employee - Customer Service Assistant
    Recommends

    I worked at WHSmith (More than a year)

    Pros

    nice people
    usually always busy
    staff discount

    Cons

    pay is not very good


  5. "Close knit and supportive team but limited opportunities for career progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Buyer in Swindon, Wiltshire, South West England, England
    Current Employee - Assistant Buyer in Swindon, Wiltshire, South West England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at WHSmith full-time (More than a year)

    Pros

    Great people, good awareness and support for mental health, fast paced work environment,

    Cons

    Low pay, not much opportunity for career progression, heavy workload, little direction from leadership

    Advice to Management

    Encourage and train your talent by taking objectives and career reviews seriously.


  6. "Decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at WHSmith full-time (More than 3 years)

    Pros

    Good promotion opportunities, 33 days holiday, constantly adapting company.

    Cons

    Lack of time for training and low wages.

    Advice to Management

    Place more emphasis on training and development opportunities and look at reviewing staff wages.


  7. "sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England
    Former Employee - Sales Assistant in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WHSmith (Less than a year)

    Pros

    fun, team work, decent pay,

    Cons

    strict management, long hours, tiring

  8. "Sales Assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WHSmith full-time

    Pros

    Great work while a student

    Cons

    Very few benefits apart from staff discount


  9. "Thank you for paying my way through uni"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WHSmith part-time

    Pros

    The camaraderie amongst fellow travellers

    Cons

    The bins. And emptying of.


  10. "Working in a small store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at WHSmith part-time

    Pros

    - Staff are super friendly, been working for just over a year.
    - Management are great.
    - Easy you work your way up the ladder

    Cons

    - Pay isn't the best - you get overtime the month after you did it


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