WHSmith Reviews

3.1

51% would recommend to a friend

(2,518 total reviews)

Andrew Harrison

55% approve of CEO

40% positive business outlook

WHSmith has an employee rating of 3.1 out of 5 stars, based on 2,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WHSmith employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

3K reviews
5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Excellent family feel within the Travel team - good camaderie and several people, teams tend to go to have lunch together

Cons

The current changes in the high street section mean there's still some uncertainty within the firm

avatar
WHSmith Response
5d
Thank you for taking the time to share your feedback and for your positive review. We're delighted to hear that you enjoyed the strong sense of camaraderie within our Travel business and felt part of a supportive team environment. Creating a culture where colleagues can build meaningful relationships and work collaboratively is something we value greatly. We also appreciate your comments regarding the uncertainty created by recent changes within the High Street business. We recognise that periods of change can bring challenges, and we remain committed to communicating openly with colleagues and providing support throughout these transitions. Thank you again for your contribution during your time with us, and we wish you every success in the future.
5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff Store leaders that care about their staff

Cons

Constant IT problems Old fashioned systems

avatar
WHSmith Response
2w
Thank you for taking the time to leave such a positive review and for your contribution to WHSmith during your time with us. We're delighted to hear that you enjoyed working alongside friendly colleagues and felt supported by store leaders who genuinely care about their teams. Creating a positive and supportive working environment is something we strive for, and it's great to know that this was reflected in your experience. We also appreciate your honest feedback regarding our IT systems and technology. We recognise that some of our systems can be challenging at times, and we continue to invest in improvements that help our colleagues work more efficiently and provide a better experience for both employees and customers. Thank you again for your recommendation and for sharing your experience. We wish you every success in your future career.
5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work, friendly team, opportunities internally

Cons

None - really nice place to work

avatar
WHSmith Response
1mo
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you enjoyed the flexible working environment, felt supported by a friendly team, and were able to see opportunities for internal growth during your time with WHSmith. It’s especially encouraging to know that your experience as a Graduate Trainee was such a positive one. We truly appreciate your contribution and wish you every success in your future career.
Viewing 1 - 3 of 2,518 Reviews

Glassdoor has 2,690 WHSmith reviews submitted anonymously by WHSmith employees. Read employee reviews and ratings on Glassdoor to decide if WHSmith is right for you.