Zayo Reviews

Updated 25 Jan 2021

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2.5
34%
Recommend to a Friend
34%
Approve of CEO
Zayo Chief Executive Officer  Steve Smith   (no image)
Steve Smith
9 Ratings
Pros
Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Helpful (1)

    "A challenging but rewarding telco and great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Permanent UK Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zayo full-time for more than 5 years

    Pros

    Great team of people in Europe. Collaborative work environment in amazing office. Strong sense of team working and open access to the local leadership team. A positive outlook ahead for Zayo.

    Cons

    Not for the faint hearted. It's a hard working environment and isn't for everyone. To be successful you need to be a self starter and open to finding the information you need.

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  2. Helpful (1)

    "Most frustrating place I've ever worked at"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Zayo full-time for more than a year

    Pros

    No micromanaging, decent salary, nice office. Good place to learn where you don't want to be.

    Cons

    Processes, systems, training, strategy, work life balance.

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  3. Helpful (1)

    "Good company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zayo full-time for more than a year

    Pros

    Office location, nice teams to collaborate with

    Cons

    Management is unstable. Poor communication to the employees. Not a rewarding company.

  4. Helpful (2)

    "The Emperor's New Clothes"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Zayo full-time

    Pros

    Intelligent and hard working people is the most important asset, not the fibre network, Zayo definitely has it.

    Cons

    Intelligent and hard working people but they have to follow silly process/policies in Zayo and no one really talks about it with real opinion. People who design the process either: 1) don't really down to the earth and have to do these process by themselves; 2) don't use the logic and take everything for granted. 3) don't want to face the fact the process/policy was wrong. For example, quarter end is with lots of pressure for sales to close order. However if sales delays order to the following month, he/she get paid earlier and better for cashing out. Just one example of self-contradictory and there are many of this. A policy should be published because it's reasonable and good, not because some management have a few cocktails and then come out ‘’brilliant'' ideals.

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  5. "Great people, but not a place for the fainthearted"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Sales Engineer in London, England
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Zayo full-time for more than a year

    Pros

    The People and agile nature of the business

    Cons

    Senior management and board level seem to be confused as to what direction to take the company. If you are will to put in lots of your own time then you can excel and be rewarded, depending on your point of view this can be seen as a pro or a con. I've seen people being pulled up for leaving the office "on time". I had many commitments out side of work so this culture didn't work for me.

  6. Helpful (1)

    "Good company but under resourced"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zayo full-time for more than a year

    Pros

    Strong network and the people are great

    Cons

    Very limited resource and lack of process meaning it can be challenging to

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  7. Helpful (2)

    "Interesting Challenge"

    4.0
    Current Employee - Anonymous Employee 

    I have been working at Zayo full-time

    Pros

    Lots of opportunity, open to new ways of doing things

    Cons

    Work load, everyone is spread very thin.

  8. Helpful (12)

    "Sales sales sales."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Monkey Grinder in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Zayo

    Pros

    Good learning experience, good IT, good network, good products, reasonable benefits, ok pay, people on the whole pleasant and free fruit once a month.

    Cons

    Chaotic, no one knows what they're doing, last second bossy culture, if you're not in sales you're nobody. Not enough staff, zero training and cumbersome database.

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  9. Helpful (5)

    "Poor"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Zayo full-time for less than a year

    Pros

    Fast paced left to your own devices.Managers cant get out from behind their desks

    Cons

    No progression. Promoted by who you know not what you know. You ate just a number on a spreadsheet

  10. Helpful (8)

    "Hard work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England

    I worked at Zayo full-time for more than a year

    Pros

    A company well run by very committed individuals; the company has fully grasped and embraced the idea that data is king in the twenty-first century; most people who work for Zayo are bright, ambitious, approachable and generally likeable

    Cons

    The company treats investors, customers and employees very much in that order; you will be expected to make sacrifices (knowing that even if you give your all you could be made redundant at any time if you're damaging the EBITDA number); rewards are allocated only where necessary (i.e not everyone shares in the long-term incentive plans, no regular pay reviews); in short it can be brutal!

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    Zayo Response

    October 1, 2015CEO

    Thanks for the post. You seem to have a lot of passion. It is unfortunate you are no longer with us. I appreciate your complements, but will focus on your constructive points. I agree -- investors, customers, and employees are all critically important. I don't see it as a hierarchy. The long term viability of a business happens when (a) a talented and motivated team of people (that is, employees) collaborate effectively, (b) customers are thrilled with the service provided by the company and (c) investors receive above-market returns. I view customers + employees + investors as a partnership -- and this is what we try to instill into Zayo's culture. We want all employees to share in Zayo ownership, and we want them to earn it through a success-based RSU program. We want to make outsized returns for our investors, but we want all employees to share in this success -- through both quarterly bonus and RSU programs. At the heart of all this are our customers -- if we are not performing for them, we cannot be successful. It is a partnership. Thanks for recognizing we are improving.

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