connectRN Reviews

2.8

39% would recommend to a friend

(170 total reviews)

Jeff Grant

Not enough data to show CEO approval

33% positive business outlook

connectRN has an employee rating of 2.8 out of 5 stars, based on 170 company reviews on Glassdoor which indicates that most employees have an average working experience there. The connectRN employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

170 reviews
1.0
7 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Senior engineers were very helpful when they had the time. Good salary and decent benefits.

Cons

Absolutely zero possibility for advancement. They do not offer yearly raises other than a COLA and instead offer a max 5% bonus. The only way to get a genuine raise is to get promoted which they have made practically impossible. Instead of promoting people that have overperformed, they say that there needs to be a position available (this isn't even true). You are compared against your peers for this position which discourages teamwork and collaboration since it's all about how many tickets you've completed. There are unrealistic expectations that come from the top (product) and any closer examination of these expectations is frowned upon. Product is also way too focused on new enhancements and building atop poorly written code. When things inevitably go wrong, engineers are blamed. As others have mentioned, athena folks are prioritized and were all saved from the massive layoffs. In addition, connectRN heavily relies upon cheap contract labor which continues to pollute the applications with poorly written and rushed code.

1.0
19 Jul 2023

Just Yikes

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Premium covered healthcare, along with HSA and 401k offerings. PTO is fine. The people here genuinely want to make a difference. They’re so very smart and caring but the toxic leadership is the hugest blocker.

Cons

I’m already out of here but let me tell you there’s so many red flags. Company had been doing “quiet firing” in the beginning of the year. Then they were cryptic about lay offs for over a month only for us to find out that the CFO had mismanaged money and the CEO/COO did not read the market right at all. One morning more than 20% of workers were suddenly laid off. Not shockingly, most if not all Athena associated workers had survived. All those remaining are expected to cover the work of +50 people with very little direction, and no end to this horrible situation in sight. Expectation is that everything is important and everything has to be done now even though every single department is under pressure. C-suite and their comrades of high up leaders just watch as everyone drowns and continues to hand more work out like it’s an Oprah show. Anything that goes awry, leadership will pretty much blame those who are covering for multiple and even teams of people, yet again, it was C suite/high up leaders who put us in this predicament. Don’t worry there is a healthy amount of gaslighting from above. They don’t care so long as they can squeeze every little effort they can out of us, pretty much no work life balance. There’s been so many negative reviews as of lately, and the company acknowledges this but doesn’t change or improve their culture in anyway because the CEO dances around issues and states that these are not real problems. The only thing holding the company together is commiseration and even then that runs dry.

1.0
18 May 2023
Recommend
CEO approval
Business outlook

Pros

Within the company's flawed environment, there is a somber silver lining: the formation of alliances among team members, forged through relentless venting sessions and collective criticism of the organization's deficiencies. The mutual discontent and shared frustrations serve as a grim reminder of the pervasive issues plaguing the company, perpetuating a collective sense of disillusionment among peers. The company offers a competitive starting salary (or at least used to) that mostly aligns with market standards, providing new hires with a favorable compensation package. Direct managers consistently demonstrate support and empathy, striving to shield their team members from the burdensome influx of impractical requests and priorities imposed by the C-suite. Their proactive efforts create a conducive work environment, allowing employees to focus on core responsibilities and maintain a sense of productivity and fulfillment. The ability to work fully remote allows you to keep your camera off, concealing the mind-numbing frustration and despair on your face as you question the purpose and significance of your work. It provides a silent sanctuary to roll your eyes in exasperation, unseen and unnoticed, as you navigate an abyss of vexation, further eroding any lingering sense of purpose. The company pays for 100% of health insurance premiums and contributes a large amount to each HSA plan.

Cons

The company's promotion opportunities are severely constrained, with little chance for advancement unless one identifies as a woman or BIPOC. It appears that these selective promotions are orchestrated to manipulate statistics and create a façade of diversity at the upper levels of the organization. This biased approach not only undermines genuine meritocracy but also reinforces the systemic inequalities that persist within the company's promotion practices. The company's hiring process is marred by restrictive directives from the C-suite, mandating preferences for candidates solely based on their ethnicity and gender identity, favoring individuals who identify as women and BIPOC. These imposed restrictions compromise the principles of merit-based hiring and hinder the organization's ability to foster a diverse and inclusive workforce that truly reflects the broader society. Such directives, while intending to address historical disparities, risk creating a biased environment that overlooks the value of individual qualifications, skills, and experiences, perpetuating a system that may ultimately undermine the company's long-term success. During the monthly All Hands meetings, the CEO evades direct answers to challenging questions, resorting to vague responses and empty platitudes. When pressed about the absence of merit-based salary increases, the CEO instead dedicated a significant portion of an All Hands meeting to discussing the company's core principles, ultimately implying that if employees desire market-rate compensation, they should seek opportunities elsewhere. The underlying message conveyed was that the company values positions over individuals, disregarding the importance of recognizing and rewarding the contributions and growth of its employees. Rumors are circulating about the C-suite granting themselves substantial salary increases, while the majority of the company is denied merit-based raises. Misinformation propagated by the C-suite regarding advancement between cohorts adds to the confusion, further obscuring the path to progression. Promotions and salary hikes are seemingly awarded based on favoritism rather than objective criteria, eroding trust and fostering a culture of unfairness. Despite the CEO's claims of reviewing salaries against market rates, there is a lack of transparency and substantiation, leaving employees in the dark about the validity and fairness of the process. The company is experiencing a significant level of turnover, with individuals departing at various levels across all orgs. The departures occur in diverse ways, ranging from voluntary resignations to involuntary layoffs. Unfortunately, most of these departures happen discreetly, only becoming apparent when attempting to contact someone on Slack and discovering that their account has been deactivated. A noticeable absence of culture permeates the company, characterized by a lack of organized outings, social events, and overall engagement beyond work-related activities. The absence of these opportunities for employees to connect and build relationships outside of their immediate work responsibilities can lead to feelings of isolation, reduced morale, and a diminished sense of belonging within the organization. The lack of a vibrant company culture can hinder teamwork, collaboration, and employee satisfaction, ultimately impacting the overall work environment and the organization's ability to foster a cohesive and motivated workforce. The company's approach to new product development places undue pressure on software engineers, neglecting the substantial backlog of technical debt that exists within the system. The entire product infrastructure is built on shaky foundations, with repeated requests to address existing issues consistently denied and de-prioritized in favor of adding enhancements and new features. This prioritization imbalance not only hampers the stability and reliability of the product but also creates an unsustainable cycle of accumulating technical debt, further burdening the engineering team and compromising the overall quality of the product. The company places excessive demands on employees, requiring them to shoulder responsibilities beyond their designated roles due to the lack of understanding and involvement from the C-Suite. The top-level executives often function as mere figureheads, focusing primarily on reporting out rather than taking ownership or actively engaging in their teams and processes. This leadership void is particularly evident in the COO, who consistently delegates tasks to subordinates that she should be handling herself. This delegation not only burdens the employees but also shields the COO from being held accountable for the work she should be directly responsible for, further exacerbating the organizational inefficiencies and eroding trust among the workforce. Speculation looms over the financial stability of the company, as evidenced by the implementation of an unofficial hiring freeze despite a notable exodus of employees. The lack of publicly posted open positions on the company's website further fuels these speculations, indicating a possible struggle to replace departing staff or a deliberate attempt to conceal the extent of the internal departures. As a result, the existing employees bear the brunt of the workload, leading to overwork and a strain on productivity within the organization.

avatar
connectRN Response
3y
Thank you for taking the time to share your thoughts. You have raised several issues that have set the foundation for a robust in person conversation and an opportunity to share your ideas for how we can improve. As we continue to scale, we will experiment and evolve to understand what works for our culture and what doesn’t. We hope you will lend your voice to our commitment to make connectRN the best company it can be. Please reach out to any executive team member or your HRBP if you are open to continuing the conversation. Thank you for your contributions to date.
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