hear.com Reviews

Please be sure to read every poor review carefully, as I can say every single one is true. If you are hired as a sales consultant, you will not be making commission until your 4th month. Not only that, but the company pockets your first five sales each month. It is only on your fifth sale you will begin to earn commission each month. However, you will be deducted for every return, whether you made money on that sale or not. The trainers will be absolutely no help to you and only criticize that you are not on the phones enough. Hear.com believes in the power of numbers, the more people they hire the more money the company will make. This causes many good employees to fall through the cracks. If you are not someone who does well going into a job completely unprepared and offered no help, while also being criticized for not making sales your first two weeks, this is not the place for you. Since hear.com hires sales classes in large numbers, it is designed to weed people out quickly, despite preaching their “family” like culture. You will be required to take credit cards over the phone, lie to customers as to why you need it, and be told to physically write the credit card down on paper. The company will always take the side of the partner providers in cases where the providers steal your sales, which happens quite frequently. You will then be criticized that you aren’t working hard enough. There is no clock in/clock out system. This way they can require employees work over time without having to pay them. They do “suggest” you work longer hours, through lunch, and require you to work every other Saturday. For functional roles, you will be extremely overworked and underpaid. The company does not believe in the power of numbers in these positions, but would rather assign multiple roles to one person while paying them next to nothing bc they have the privilege of working for such a great company “culture”. There is no career path for any functional roles and no time line for when you will be given a raise. This is because, since it is a German company, all the major roles are reserved for people brought over from Berlin. This company is an HR nightmare. Mostly because they do not believe in having an HR team. This causes managers to become power hungry, abuse their power, and leaving the employees with nowhere to go but the ceo, who will most likely inform then that they are the problem.

- Management does not work in the frontline operation; they manage from a top down style, versus bottom up. - Management (pardon the informality) talks out of both sides of their mouths, regarding strategy, policy and procedure. For example, the most important job responsibility is qualifying appointments, yet in the same breath they reprimand for not setting enough appointments - General understanding of business. This company does not understand the fundamentals of marketing, cash flow, strategy, and retention (customer/employee). among a myriad of others. - Does not follow standard code of ethics. To name a few examples: Management favors certain consultants and will push extra sales to those consultants, management advises to not disclose important information to customers and team leads publicly shame current and past employees for various reasons. - Call, email and text program has been described as harassment, by several clients... management does not care. Required to call customers on weekends at early hours and many times call them 3 times within an eight hour shift. - Management sends out emails, internally, asking employees to only post positive reviews on sites, such as this one, to up their reputation. - Company is sold as a "start-up, small business minded" company, in which involvement is appreciated and encouraged. This company is exactly the opposite. They are demanding, uneducated on current market trends, quick to replace and eager to defend their ignorance.