hmv Reviews | Glassdoor.co.uk
hmv Reviews
Companies
  • Jobs
  • Companies
  • Salaries
  • Interviews

    hmv Reviews

    Updated 19 September 2018
    186 reviews

    Filter

    Filter

    Full-timePart-time
    3.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Ian Topping
    45 Ratings

    186 Employee Reviews

    Sort: PopularRatingDate
    Pros
    Cons

    • "minimum wage job in a dying industry" (in 12 reviews)

    • "Incredible pressure to upsell Pure cards, which are frankly a ripoff and very anti-consumer" (in 10 reviews)

    More Pros and Cons

    1. "Moved on to new opportunities but I miss this place!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Assistant in Darlington, North East England, England
      Former Employee - Sales Assistant in Darlington, North East England, England
      Recommends
      Approves of CEO

      I worked at hmv part-time (Less than a year)

      Pros

      Friendly staff, always changing atmosphere, can be challenging when trying to meet targets.

      Cons

      It was a temporary position.
      Some people who work there will niggle at you about the small things (like which way to put the money in the till when you have a huge line of customers).

    2. "Key holder and Sunday Store Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Key Holder in London, England
      Current Employee - Key Holder in London, England
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at hmv (More than a year)

      Pros

      nice environment and place to work

      Cons

      not enough trainings or preparation

      3. Join the hmv team
      See Our Latest Jobs

    3. "Ever-changing experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Assistant in London, England
      Former Employee - Sales Assistant in London, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at hmv full-time (More than a year)

      Pros

      Staff and management (depending on who you work with). Very good discount.

      Cons

      Staff and management (depending on who you work with). No progression beyond store level.

      Advice to Management

      Focus more attention on store staff.

    4. "Saturday job"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at hmv part-time

      Pros

      Nice team
      Good discount
      Plenty of hours if wanted

      Cons

      Pretty average for a retail job. Management not always helpful and would spend most of the time in the back office.

    5. "Always fun, but slowly becoming just another corporate machine."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Supervisor in Brighton, England
      Former Employee - Supervisor in Brighton, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at hmv full-time (More than 8 years)

      Pros

      Working alongside like-minded people
      Can be a fun environment (depending on the manager)
      Very social
      The occasional great customer can make it worth it

      Cons

      Minimum pay
      To progress, you usually have to move to another city
      No good incentives (used to be good bonuses)
      More of a hard sales environment at the till
      If you get a stressful manager, it can ruin the whole experience

      Advice to Management

      Stop treating staff just as numbers. Everyone used to be there because they're incredibly passionate about the products, but that passion is getting killed slowly.

    6. "Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at hmv part-time (More than a year)

      Pros

      Good management. Easy going. Fun.

      Cons

      Contact changed to less hours. Overtime paid every other month. No advancing.

    7. "fantastic"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Good discount
      Decent wage
      Fantastic colleagues

      Cons

      Hours are limited with no overtime

    8. "Greatest time I' ve had."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate in Southport, England
      Current Employee - Sales Associate in Southport, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at hmv part-time (More than 3 years)

      Pros

      Great atmosphere, discounts, monthly Rota, cool goodies. Fun. Challenging targets and goals. Great management structure

      Cons

      None really just normal retail constraints.

      Advice to Management

      Just keeping doing what you.

    9. "Great People Struggling Market"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Team Leader in London, England
      Former Employee - Team Leader in London, England
      Recommends
      Positive Outlook

      I worked at hmv full-time (More than 3 years)

      Pros

      Days go quickly as lots to do
      Great people to work with
      Enjoyable work mostly

      Cons

      Pay isn't great even by retail standards
      Targets can be a disincentive rather than encouraging

      Advice to Management

      Talk to one another -sometimes managers have different ideas that they don't talk through with one another

    10. "Working in a record store is pretty cool for a few months.."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Senior Management
      Former Employee - Sales Assistant
      Former Employee - Sales Assistant
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at hmv (More than a year)

      Pros

      Was in a shopping centre so opening times were a decent 9-5

      An hours break, not entirely sure if it was paid or not.

      20% discount was alright especially if you're like me and into 90% of what they sell

      General manager was a nice guy

      Cons

      Pretty much dealing with old people all day looking to buy songs from the 1940's that usually involved a half hour search through our catalogue (not fun)

      Assistant manager was a homophobic, sexist and racist tyrant with a major attitude problem.

      Was told virtually nothing about employee benefits or compensation. They existed but i never knew about them until a few weeks before i quit.

      Training involved us re-watching the same video every three months

      Company is dying, just by being there for a year you could see less and less customers walking through the door each day. Our refund policy basically told us to treat every customer like they'd stolen the item.

      Money was always tight and unless you hit your targets every day you got a royal bollocking for not being able to up-sell an overpriced and virtually worthless loyalty card

      Store was filthy. Considering our store is one of the most profitable in the area it looked run down and virtually nothing worked. Behind the tills was the worst case of cable gore i'd ever seen.

      After a years service i got nothing as a goodbye. Not even a card. Thanks.

      Advice to Management

      Re-hire an assistant manager that doesn't make all of their employees dread coming into work.

      Clean the store, seriously.

    Showing 186 of 202 reviews
    Reset Filters