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We’re excited to announce that Utility Warehouse has been shortlisted for Utility of the Year at the Utility Week Awards 2025 🏆 This nomination recognises companies that go above and beyond in delivering outstanding customer experience, creating real, measurable benefits and setting new industry standards. At UW, we're proud to lead the way in this area. A big part of that is our strategic partnership with Gentrack, as we roll out a next-generation platform enabling: ⚡ Faster, more responsive support 💡 Smarter personalisation for every customer 📱 Innovative in-app tools to make managing services easier than ever before This digital transformation is crucial for maintaining the award-winning, human-first service our customers know and love 💜, including being a Which? Recommended Provider for both energy and broadband. A huge thank you to our incredible team, our partners like Gentrack, and our customers who inspire us to keep innovating every day 🙌
This month’s Black History Month theme, “Standing Firm in Power and Pride,” is all about celebrating resilience, creativity, and the stories that shape our communities. We were proud to host Shaka Henry, founder of RepDat TV and Executive Producer of Surviving South London, for a real, unfiltered conversation about growing up in South London, facing barriers, building something from nothing, and using your voice to make change happen 🙌 He shared his journey of creating a platform that amplifies authentic South London voices and left us with three powerful lessons: 🌍 Local stories can have a global impact 💰 Invest in your community and stay authentic 🎨 Art has the power to challenge narratives A huge thank you to our African-Caribbean Belonging Group for creating spaces to explore, celebrate, and learn together 💜 #WeAreUW #BlackHistoryMonth#StandingFirmInPowerAndPride
What if the best classroom for leadership isn't always a book or a boardroom, but a muddy field? Gem Greer started a farm with no prior experience, a journey that taught her how to build a vision from scratch, adapt to challenges, and lead a team in a way that brings out the best in everyone (even when wrangling sheep is involved 🐏). For Gem, this experience, which she's now brought into her role at UW, was and is about taking leaps of faith, learning as you go, and balancing ambition with practical realities ✨ Here are three takeaways from her talk: 🌟 Lead with vision. Setting clear, aspirational goals gives direction and inspires those around you. 📈 Be adaptable. Learning, pivoting, and embracing change are key to turning ideas into reality. 💜 Understand your team. Knowing people’s strengths, needs, and motivations allows you to guide, support, and grow together.
We’re really proud to announce that UW was named Developing the Young Workforce (DYW) Business of the Year at the Scottish Borders Business Excellence Awards for our work with local schools 🌟 This recognition reflects our commitment to the local community and to empowering the next generation of workers, leaders, and thinkers. A huge thanks to our team, the schools, and all the inspiring young people we’ve had the privilege to work with 👏 Here’s to continuing to grow, empower, and inspire! 💜 #WeAreUW
🚀 How do you lead a transformation that impacts over a million customers? For Andrew Springall, it starts with experience. Over 40 years in customer service and operations. From helping open the UK’s first Blockbuster to now leading one of the biggest shifts in our history, he’s building the platform that will support UW’s growth for the next five years ✨ Here are three takeaways from his latest Spark Speaks talk: 🗻 Big change takes everyone. Like the ‘Everest’ wall at Tough Mudder, it’s not about how you get over, but how the team gets there together. 🌟 To succeed, you need to focus on what makes you different. For us, it’s being multi-service — giving customers one bill and a joined-up experience across everything they have with us. That’s the magic. 💡 You need to know what gets you out of bed. For Andy, it’s helping people on their journey — and bringing energy into everything he does.
Four years of double-digit growth. Powered by people 💪 Our latest financial results are in — and it’s another year of solid growth. We’re helping more households than ever, strengthening our multiservice model, and proudly holding Which? Recommended provider status for both energy and broadband 🏆 How? With the help of 70,000+ local friendly Partners, supporting their communities and earning a meaningful income along the way. 💜 Thank you to our customers, Partners and employees for making it happen.
In our latest Spark Speaks, Lee Courtney, Head of User Experience, showed how design thinking helps us solve real problems and build better experiences for our customers, Partners, and teams ✨ Here’s what he shared: 🧠 Design thinking = a tool for any problem 🔍 The double diamond framework – from challenge to solution 📚 Book rec: Sprint – how to solve big problems in just 5 days
✨ A good-hearted go-getter who knows how to Win Together. In our latest #WeAreUW spotlight, we’re celebrating Lou Brand, our brilliant Customer Marketing Lead, nominated by Customer Director Robyn Hyde as "the very definition of a team player." From championing collaboration to leading projects that save time, money, and improve the customer experience, Lou shows what it really means to work together and drive meaningful impact. Thank you Lou, for your dedication to making UW a better place every day! 💜 #WeAreUW
Meet John-Paul Shanahan: the good-hearted go-getter making our UW hubs smoother, simpler and better places to work. As Facilities Manager, John-Paul embodies our 'Keep it Simple' value daily by streamlining processes, boosting efficiency and creating spaces people genuinely enjoy working in. His secret? Clear communication, teamwork, and always focusing on simple solutions. Thank you John-Paul, for your dedication to making UW a better place every day! 💜 #WeAreUW
🎉 We’re excited to share that UW has been named a Finalist in the Best for Carers & Eldercare category of the Working Families Best Practice Awards 2025 🏆 This recognition shines a spotlight on the fantastic work of our Carers Network, who continue to build a supportive, inclusive space for colleagues with caring responsibilities 🙌 These awards celebrate organisations that are leading the way in flexible, family-friendly workplaces, and we’re proud to be among them 💜 #WeAreUW
