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“As a Senior Software Engineer, a big part of my role is developing new functionalities that make the lives of our customers, Partners and employees easier. I’ve recently worked on two exciting projects: Autonotes and the Customer Video Assistant. AutoNotes helps our advisors by creating accurate call notes quickly and using recorded call transcripts to generate summaries. Customer Video Assistant allows customers to share a video live, helping with real-time problem-solving and diagnosis. One of the biggest highlights of my time at UW was when we won ‘Tech Team of the Year’ at the National Tech Awards. I was fortunate enough to attend the awards ceremony, and it was an incredible experience, celebrating our team's hard work and innovation. In my spare time, I attend church with my family and occasionally preach, though I'm a bit rusty. I love going to the gym and started running with my wife in 2023. Last Christmas, we participated in a 5km and a 7.5-mile trail race, where I dressed as the Grinch and my wife as an elf. Despite the UK's weather, we love exploring the outdoors, countryside, and beaches. I really enjoy doing a bit of ‘extra’ work. I was once in a Bollywood movie called "Salaam-e-Ishq" (you can see me for a whole half a second ). I was also in a Tamil film called "Thoondil" and had a scene where I was a waiter in a boat bar.” Vitor is a Senior Software Engineer, and he recently passed his first UW anniversary 💜 #WeAreUW
88% of our employees are exploring financial well-being. Here's how 🔍 In April, we introduced a new tool called nudge. Combining behavioural psychology, data and personalised education, nudge empowers people to develop their financial skills and knowledge. It's helping our team learn about: 👪 Family finances 💰 Retirement ✈️ Saving for future travel plans We're delighted by our team's adoption of Nudge and a number of other tools in our well-being toolkit 🙌 #WeAreUW
“As Head of Engagement for our UW Partners, every member of my team works together to support Partners in various ways — from developing training content to creating phenomenal Partner events and most importantly, working directly with Partners so they can help more people stop wasting time and money. One of the things I love about my job is that no two days are ever the same. One day, I could be hosting an incentive event for Team Purple. The next, I could be in strategic planning meetings or planning our next big company event. There’s never a dull moment! One of my biggest highlights since working with UW has to be when we won Growth Company of the Year at the Shares Magazine Awards. I was lucky enough to attend the ceremony and see the jubilation on everyone's faces! In my spare time, I like to bury myself in a good book. I’m also a big foodie, and I love eating out. So I can indulge, I try to balance it out with some exercise. Saturday mornings are the best because they involve two of my favourite things - Yoga and Zumba. I have a very close family, with two teenagers who still love spending time with their Mum. My best memories are travelling with them, introducing them to new cultures, sampling local cuisines, and watching foreign-language films. My time at UW so far has been nothing short of fantastic, and our Partner opportunity makes us truly unique. Ai-Leng is our Head of Partner Engagement and has been with UW for 4 years 💜
They grow up so fast… Our Selkirk Hub have just celebrated their one-year anniversary 🥳 And what a year it has been! This tight-knit team have achieved so much in such a short space of time – most importantly, massively improving the experience for our prepayment energy customers ⚡ Other highlights include: 🌟Quickly growing to a team of 70 becoming a key employer in the Scottish Borders area. 🌟Hosting ‘Cafe Sessions’ in the office with live music from local musicians. 🌟Partnering with Borders College to support the next generation of Customer Service professionals. 🌟An endless number of brilliant events organised by the Selkirk Engagement Team, including: charity days, games nights, national day celebrations and recognition awards. When it comes to delivering progress and working together, Selkirk certainly leads by example. We can’t wait to see what you achieve in year two 😁 #WeAreUW
🎉 BINGO! Nearly 60 UW LGBTQ+ employees and allies got together to mark the start of Pride Month with a bang 🏳️🌈 At UW, Belonging Groups are employee-led communities that bring us together for moments that matter. Our Pride Belonging Group organised this fantastic celebration for their third event. The fabulous drag artist Crayola joined us at our Farringdom Hub for an unforgettable drag bingo session, sparking laughter and important conversations about Pride Month and the issues facing the LGBTQ+ community 🌈 Thanks to everyone's generosity and the UW Foundation matching contributions, the event raised over £700 for two trans charities 🏳️⚧️ #WeAreUW
Talking culture, heritage and jollof rice with Chef and Author Maria Bradford 🌟 Our African-Caribbean belonging group recently held the first of their ‘Let's Talk’ sessions, with the aim to showcase the voices of prominent African and Caribbean people within our communities. It was an inspiring afternoon for all who attended, and later this month, Maria will even be sharing her culinary talents in a virtual cooking class for our employees - we can’t wait! 🧑🍳 #WeAreUW
👏 Give it up for our "Tech Team of the Year" winners 🎉 Our brilliant tech team has taken home the prestigious "Tech Team of the Year" award at the National Technology Awards 2024 🙌 In just 12 months, this small but mighty team of five has revolutionised the way we serve our customers with: ✅ UW Video Assistant for seamless remote troubleshooting ✅ Auto Notes to streamline call logging with AI ✅ New events management solutions tracking 600M advisor actions/month ✅ LISA (Live Interactive Support Agent) for instant advisor support ✅ Upgraded IVR system for smarter call routing The results? ⏰ Hundreds of days of reduced customer waiting times 📈 Significant improvements in Customer Effort Scores 💰 Major annual savings These achievements lay the foundation for our ambitious growth plans as we're on our road to the next million customers. Let's give a big round of applause to our tech superstars 👏 #WeAreUW
“As the Marketing Manager for our brilliant UW Cashback Card, most of my days are spent championing the brilliant savings our customers can make by shopping at big brands like IKEA, Aldi and M&S. Life as a marketeer is exciting; we look at customer data and feedback to create initiatives to make our customer’s experience of the product even better. Alongside my day-to-day duties, I also co-lead the Pride Network here at UW, a group of colleagues striving for LGBTQ inclusivity and visibility in the workplace. Since helping set up the Pride Network, I have focused on organising events that engage and educate other colleagues. To celebrate LGBTQ+ History Month in February, we held a Drag Diversity and Inclusion workshop hosted by the brilliant drag performer Crayola. One of the best things about working at UW is the people. Every voice matters, and everyone plays a role in our mission to stop customers from wasting time and money. We work hard and fast, but we have lots of fun along the way. In my spare time, I love to exercise. I’m a bit of a gym bunny right now and a keen runner (I ran the London Marathon last year). I also love to travel, especially to US cities, as they always have such a fun buzz. Chicago is my favourite so far! In 2019, I spent a year living in Madrid, practising my Spanish and working as an English teacher. I loved it; it felt like I was having my own talk show! Alex is a Marketing Manager and has been with UW for one year 💜 #WeAreUW
🥁 Drumroll, please... Huge congrats to our Operational Change & Improvement Team - crowned Knowledge Team of the Year at The Forum Awards 2024 👑🎉 The judges were wowed by the team's innovative work on Albert, our customer service knowledge platform, and the incorporation of AI into LISA, our instant on-the-call support tool 🤖 The goal? To make it even easier for our agents to find the info we need to serve customers more efficiently 💡 Let's give them a huge round of applause 👏 #WeAreUW #ForumConf #RaisingStandards
Last weekend, more than 80 employees took the trip up to Telford to help run our biggest Partner event of the year, Power Up. From guiding attendees to taking part in panel discussions and even making key announcements - it’s always inspiring to see UW Partners and employees working side by side 💜 A big thanks to all those who joined us this year and made it the truly spectacular event it was 😁 #PowerUpUW #WeAreUW
