Firstly, to wish all who read this safety & good health. Estate Agency is a people business & nothing can be more important now than doing our bit to help save lives. It's been a roller coaster of a year & I don’t know about anyone else but the market is crazy busy here! However, the safety of colleagues & customers is always priority & within days of opening earlier this year, our offices were equipped with the appropriate COVID-19 safety measures/PPE. Regular updates from our senior directors throughout COVID have been vital, not only working as a poignant reminder of how careful we should be but also to reflect any changes in Government guidelines throughout. Of course, in our industry, it's not just our offices that we had to consider. We've supported our customers with detailed and updated instructions for both viewings & valuations. Our Virtual Tours were also a fantastic to try & help our customers achieve their moving goals. I guess it is in these real testing times that you appreciate companies who rise & conquer over a challenge & ours has certainly done that.