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Earlier this morning, our consumer expert, Lisa Webb, appeared on BBC Breakfast revealing that many broadband customers are trapped in a LOSE-LOSE situation where they either have to accept exorbitant mid-contract price increases or pay exit fees of over £200. Lisa said, 'It's becoming much more noticeable because these prices are linked to inflation and as a result, it's hitting people an awful lot harder than it would have done a few years ago.' 'Ofcom has said they will be looking at whether or not these providers have been doing the right thing.' #Broadband #Inflation #CostOfLiving #CostOfLivingCrisis
📢 Nominations close on 31 January! We're proud to sponsor the Best Consumer Campaign Award - you can nominate an individual, a movement, an organisation or a coalition - you can also nominate yourself! Visit https://lnkd.in/eUhS8z8X Sheila McKechnie was a prolific consumer campaigner and CEO of Which? from 1995-2005 and each year the Sheila McKechnie Foundation celebrates the best campaigns and campaigners. They are interested in finding those who have made change happen – most effectively, creatively and courageously. That change might be in law or policy; it might be in attitudes, social norms or behaviour; it could be in how services are provided, or in the protection of a service or asset. A campaign could be aimed at righting a wrong, or holding a body to account. Entries can be local or national. #SMKAwards2023 #LoveCampaigning #AwkwardSquad
More than 1.7 million energy bill support vouchers have not been redeemed by prepayment meter customers. We've led calls for Energy Bill Support Scheme voucher redemption rates for traditional prepayment customers to be published for each supplier and we are pleased to see the government taking this on board, providing much-needed transparency about which firms need to make improvements. Going ahead, the government and energy suppliers must work together to ensure that all customers on these prepayment meters – who are more likely to be vulnerable and on lower incomes – are able to access this vital support without further delay. Full story: https://lnkd.in/eynnhrdE
Our consumer expert, Lisa Webb was on Steph's Packed Lunch today, as part of our regular slot on the Channel 4 show. Lisa joined Steph to tackle viewers' consumer rights questions about flight delays, loyalty cards and product warranties. She was also included in a panel discussion, at the top of the show, on the national grid energy scheme. Did you miss it? Fancy a watch? You can see it here: https://lnkd.in/dmq7WFn
Be it Best Buys, Great Value, or Recommended Provider, we only endorse products and services that pass our strict tests and meet our high standards. These are the products and services that did just that and began using our endorsement logos in December – so keep an eye out!
Our survey of more than 10,000 energy customers found big differences between the best and worst gas and electricity firms in the UK. Octopus Energy came out on top with a customer score of 73%, which was well above the average of 54%. Whereas, Shell Energy and SSE Energy Services came bottom with overall scores of 48% and 46% respectively. We’re calling on providers to make it as easy as possible for customers to get in touch and get support whenever they need it. https://lnkd.in/ejvpi2zA
Which? consumer expert Lisa Webb appeared on BBC One's Rip Off Britain Live this morning, discussing scams infiltrating eBay and Facebook and the government's Online Safety Bill. Lisa said: ‘Which? is really concerned that these platforms have access to huge amounts of resources, huge amounts of money, and the ability to find these adverts and scams, but they're still appearing, and we're finding them all the time. ‘As it stands, platforms aren't taking enough responsibility. And until legislation comes in and forces them to do more, unfortunately, I think consumers will be paying the price for that.’ You can watch the episode here: https://lnkd.in/eyFbtdck
Which? director of Advocacy and Policy, Rocio Concha Galguera, now writes a fortnightly column in the The i Paper. This week she argues that strengthened consumer protections are vital for economic growth. 'With a general election two years away at most, both main parties are starting to set out their offer to the British public. While investment in infrastructure and skills will of course play a role, strengthened consumer protections are also crucial to improved economic performance.' The UK has an opportunity to develop a world-leading consumer and competition policy, encouraging innovation among businesses and giving customers more choice and lower prices. Whichever party is next elected should take it.' #EconomicGrowth #ConsumerRights
Congratulations to our December Values Sharer, senior SEO content designer Chad England Chad was recognised by his colleagues for going ‘the extra mile during a really busy time’, supporting other teams with ‘his advice and hands-on help.’ He’s ‘made it happen’ with ‘a smile on his face’, providing ‘invaluable’ insights. Chad’s ‘rigorous’ work has ensured that ‘our Which? deals pages were some of the top-performing pages on the internet over Black Friday 2022’ helping consumers by highlighting the deals our experts considered genuinely the best, focusing on products that did well in our tests. #Culture
On Monday 16 January, we gave all our colleagues the day off as a ‘self-care’ day. So-called 'Blue Monday' is said to be one of the saddest days of the year due to the combination of post-Christmas blues, cold dark nights and the arrival of credit card bills. We care about our colleagues’ mental, emotional and physical health. Whether they choose to have a lie-in or do a more invigorating activity, it’s entirely up to them. Here's what some of our Feel Good Champions had to say: #SelfCare #MentalHealth #WellbeingAtWork #Wellbeing
