Graduate - Network Management

WELCOME TO SITA

ABOUT THE ROLE & TEAM

SITA London is on the lookout for recent graduates to join our Skystar Program within the Networks function, initially for an 22-months period, with the potential for further extension.

As a graduate for Network Management, you will be part of Network Management tower led by Network Management Solutions Designer & working along with wider Network team, you will be working on proactive network maintenance, providing operational support to local teams, customer and other suppliers, work and collaborate with onshore & offshore teams, engage with customer and provide/support bespoke solutions. You’ll also be assisting in implementing and improving working processes and procedures.

Reporting to the Senior Technology Solutions Manager, you will be a part of the SME team responsible for assuring SITA's competitive strength and business growth through the highest quality performance of all Service Operations activities at Heathrow in airport and at their premises.

This entry-level opportunity offers a chance to dive into various activities within our fast-paced global community:

• Connecting with Diverse Individuals: Collaborate locally and globally.
• Building Skills for Your Career: Develop essential skills tailored to your job stream.
• Joining Corporate Projects: Contribute to projects shaping the future of our industry.

Early career talent is our future, and we're thrilled to have you join impactful missions alongside our experts, gaining valuable experiences. We can't wait to witness the incredible things you'll accomplish with us!

Empowered People, Reinventing Travel

WHAT YOU WILL DO

• Provide proactive maintenance & operational support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs) and ensure the correct functioning and maintenance of all internal and external systems and products.
• When required, act as the customer SPOC for network management & tooling, co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Participate and coordinate on the adoption of new services or improvements over existing capabilities including automation strategies.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided.
• Perform Change Management, Configurations, and Implementation of the supported Product & Systems
• Manage local suppliers in providing services for the SITA Service Operations and report on services provided to management.
• Explore new technologies and assist team with the technology on-boarding

WHO YOU ARE

• A graduate in Networks, IT, Computer Science or related discipline.
• Technical knowledge and background required.
• Any IT certification (desirable)
• CCNA (desirable)
• Any experience in technical domain
• Any experience in Customer Service
• Any technical knowledge of Windows & Linux Servers, Cisco network products, Aruba WLAN, Palo Alto Firewalls
• Knowledge or experience of programming languages such as Python, HTML/CSS + REST API
• Knowledge or experience of network management tools (PRTG, Solarwinds, Managengine, Grafana, Infoblox, SPLUNK, Nagios)
• Knowledge of ITIL and Service Management practices and procedures

WHAT YOU WILL YOU GAIN

• Hands-On Aviation Experience: Jump right into the world of aviation operations on a global scale. This is your chance to apply your skills and gain real-world experience like never before.
• Career Growth: Take your professional journey to the next level by developing both technical and communication skills. This isn’t just a job; it’s a significant step forward in your career.
• Guidance and Support: You'll be paired with a Buddy and a Mentor who will support you every step of the way during your Graduate experience. They’re here to help you learn and grow.
• Continuous Learning: Access various training programs to enhance your technical know-how and soft skills. We’re committed to helping you become the best you can be.
• Community Connection: Join a vibrant community of Graduates, both locally and globally. Share experiences, learn together, and build connections that will last a lifetime.

WHAT WE OFFER

• 
  Flex Day: Make your workday suit your life and plans.