What is working from home like at American Express?

The company offers lot of benefits and events, offers flexibility to work from home, modern and big office

Lots of changes in processes constantly, bonus and schedule depends on performance ranking and entry salary is quite low.

Pros: Uncapped commissions with strong earning potential — hitting 100% to target pays just over $100K (before tax), and 150% to target can reach around $160K total. Base salary + commission structure is fair and motivating for high performers. Stock options and profit-sharing match provide excellent long-term incentives. Comprehensive benefits package (health, dental, vision, etc.). Flexible hybrid schedule: typically 3 days in office, 2 from home, with the opportunity to earn more WFH days based on performance. Strong brand reputation and supportive peers who make collaboration enjoyable. Great culture. Range of age groups but has lots of young adults and lots of willingness to help one another.

Cons: Full end-to-end sales cycle — from prospecting to closing — can be demanding and time-intensive. Economic conditions can directly impact credit approvals and spending limits, making it harder to hit goals in slower markets. Performance-driven environment; not ideal for those who prefer a steady pace or dislike rejection. Targets always increasing so technically always having to work harder for same commission payout (based on percentage to target).

Easy going and nice people

No work from home available anymore, though they offer 3 day in-office hybrid. Slow acceptance of new LLM tech and tools (copilot)

Good compensation in terms of other companies currently

No flexibility with work from home

Great benefits and the ability to work from home were some of the perks. You get out of it what you put into it and I loved the people I worked with and the chance to be part of a team at the forefront of elite customer service.

High-end customers can be a challenge so you need to know how to handle demanding requests and complaints.

Reputable company decent pay and can work from home

Not much room for growth

Flexible job and work from home , ptos get approved easily

Night shifts can be difficult

The people there were very friendly and helpful. The atmosphere was also calm and they have a cafeteria with good food in the building. There is also a hybrid option, meaning you can go into the office some days and work from home on others.

The drive coming to the office was around 30 minutes for me with good traffic and around 45-1 hour leaving at around 5PM. The office is also large, so it may take some time to remember where to go.

Global Reputation: Amex is globally recognized as a prestigious financial institution, which can enhance your professional reputation and open doors for future career opportunities. Career Development: Amex offers various career development programs, training opportunities, and resources to help employees grow and advance within the company. Competitive Benefits: Amex provides competitive salary packages, comprehensive health benefits, retirement plans, and other perks that contribute to overall employee satisfaction and well-being. Innovative Culture: Amex fosters an innovative and collaborative work culture, encouraging employees to think creatively and contribute ideas that drive the company forward. Diversity and Inclusion: Amex is committed to diversity and inclusion, offering a supportive and inclusive work environment where all employees feel valued and respected. Corporate Social Responsibility: Amex is actively involved in various philanthropic initiatives and corporate social responsibility efforts, providing employees with opportunities to make a positive impact on society. Work-Life Balance: Amex prioritizes work-life balance and offers flexible work arrangements, including remote work options, to help employees manage their professional and personal commitments effectively. Networking Opportunities: Working at Amex provides access to a vast network of professionals in the finance industry, offering opportunities for networking, mentorship, and career advancement. Overall, working with Amex can offer a rewarding and fulfilling career experience with opportunities for growth, development, and making a positive impact.

none tbh it's the world's best company!!!!

Health benefits, work from home, little to no outbound calls

Constantly changing standards of job literal SOP changes constantly, felt like a Guinea pig very frustrating and added more to the job than what was originally hired for.