Audley Travel FAQ

All answers shown come directly from Audley Travel Reviews and are not edited or altered.

27 English questions out of 27

31 May 2018

Does Audley Travel offer health insurance?

Pros

Amazing company culture. So laid back and everyone is able to be 100% themselves. They take and action employee feedback seriously and swiftly. For example, In my short time there they've changed the working hours and increased base salary substantially. Never seen anything like it! Although the job itself is tough, the team spirit and strong management makes coming to work fun and the days go quickly. There is no corporate hierarchy at the company, and everyone is friends with everyone. Company contributes massively to health insurance and we have amazing coverage.Hands down the best place I've ever worked!

Cons

Base salary is pretty low for Boston. Very little opportunity for salary growth. I think it's something like 7k between starting salary and the top promotion you can get in sales, which feels stifling. The commission structure makes up for that, but with the ebbs and flows of travel, it can be a little inconsistent and uncomfortable. The company also enforces certain scheduling rules in an effort to give employees work/life balance but the inflexibilities can feel a little like they feel they know what's best for you better than you do. PTO is higher than the national average, yet low for the travel industry (compared against past experience) and compared to what counterparts in the U.K. receive. There is this culture of "fairness" across compensation, time off, special circumstances etc. Seasoned employees/professionals don't want to be paid the same as the recent college grads or newbies etc. No room for negotiation on salary or benefits, so be prepared for that when you get the offer. Sometimes simple asks become uncomfortable or problematic requests that unnecessarily take up the time of higher management and time at the desk. These limitations have also led to the unnecessary feeling of being "stuck" at times when clear solutions are available. The company is currently in the process of launching new countries but doesn't take into consideration the risk this could be to employees, so doesn't offer a higher base or some sort of unique compensation plan until country is fully ramped and selling as expected, and isn't prepared to grow fast enough to bring in leads from the best audience or answer demands of what's being heard on the phone. May not be the case, but it seems as the company grows, the red tape grows thicker.

Advice to Management

Drop the "fair" idea and recognize that each team/region functions and sells differently and should have a compensation plan to match. More PTO! We've been asking for a while now. We're travelers and we want the time to travel without rushing through or having to turn down opportunities!! General flexibility with employees on how they spend their time. Reconsider product to sales growth ratio. Be careful of the growing pains and the impact they have on company culture, morale, and the idea of One Team. Consider the creative solutions and the willingness of your workforce to get things done the unconventional way.

Company contributes massively to health insurance and we have amazing coverage.Hands down the best place I've ever worked!

31 May 2018

See answer

19 June 2019

Does Audley Travel pay for a gym membership?

Pros

-The company makes a 22-25k investment in you right away with a trip to the locations you sell. If you can name any other companies offering that experience, you probably don't need to be on this page. -Training is THOROUGH. It's not excessive, though. They space it out really well so that the information and comfort with systems and product are more digestable. The onboarding process actually makes sense, and is not used as a tool to weed out. -Dialogue around the office is kept at a high level. You will never be the smartest or best traveled person in any room you walk into. Everyone and from every conversation are an opportunity to learn. -Young but not too young. Not a post college excuse to keep college alive. Limits drama.

Cons

-Our internals are outdated, and limit speed of contact between employees across floors and departments. We still hard dial ... really?? -The gym is not a real gym. Subsidized memberships to BSC or other area, fitness chains would be greatly appreciated.

-The gym is not a real gym.

19 June 2019

See 1 more answer

16 September 2019

Does Audley Travel offer a retirement plan?

Pros

If you're passionate about travel, Audley is an incredibly fulfilling place to work. You'll talk to prospective clients about their travel dreams, craft the perfect itinerary and then assist in making that dream a reality. From the get-go, the initial training program is extremely comprehensive. It comprises of being sent to your respective country for several weeks and then spending over a month in the classroom learning about various systems. One of the most impressive aspects of the company is their desire to improve all aspects of the business. They genuinely care for the well-being of their people and actively look for ways to constantly get better. The benefits here are excellent including extensive vacation time, 401K match and improve with seniority. While I cannot speak for all departments, my team is incredibly supportive and sincerely wants people to succeed in their roles.

Cons

You'll need strong organization skills in order to keep up with some of the admin that's involved. This might occasionally require one to stay late every now and then. Additionally, some folks do better than others with the stress of hitting sales targets but that simply goes with the territory of this type of role.

Advice to Management

Keep doing what you're doing! Audley is a phenomenal place to work. You know you're at the right place when it's enjoyable to come in every single day. Hiring great people is a big part of this, so keep it up!

The benefits here are excellent including extensive vacation time, 401K match and improve with seniority.

16 September 2019

See answer

26 November 2019

Does Audley Travel offer dental insurance?

Pros

-Social atmosphere which attracts young employees to their Boston offices -Well established company that provides excellent benefits (full medical and partial dental and vision, as well as 401k match and 20+ PTO days per year). -provides regular supply of warm leads to salespeople, of varying quality. Favorite CS might get 2-3 leads a day while out of favor CS can expect maybe one lead per day (if that).

Cons

Company is structured so that specialists must fill all roles of travel planning agency. You will be responsible for planning flights, building and selling itinerary, managing all clients pre/post tour travel and account details, make any changes to itinerary post sale going forward, serve as single point of contact for client. Other companies in the same industry employ multiple people to cover these roles, Audley squeezes multiple roles into a single salary and promises their uncapped commissions make up the shortfall in terms of payment. Ultimately commissions are structured so the least possible number of employees achieve success in their system. All commissions are low until quarterly points are achieved, less than a handful of people earn a point so expect dismal commission payments in return for your labor. In the range of $100-200 per sale. When you automatically cut 10% commission to a travel agent and your commission is less than 0.1%, there is a problem. Another frustrating aspect is the clear favoritism shown to particular members of the staff, especially those hailing from the UK offices. Parity does not exist here as they would rather promote a less qualified long term employee from the UK than a US employee, this is repeated at all levels of the business and in all departments. Managers are not well trained in their role so do not step in as necessary and instead force the country specialist to also assume responsibilities of customer service rep -Work weekends as well, usually 2-3 weekend shifts every 3 months.

Advice to Management

If wages were higher you would have less turnover. If commissions were higher you would drive more sales motivations. Sales aren’t worth it if all you get is a paltry commission in exchange for however many hours of admin tasks you add with each sale. You also have failed to analyze the differences in markets between the UK and the US, as US clientele tend to push for far more post booking changes and customizations than in the UK. This should be taken into consideration when considering compensation.

-Well established company that provides excellent benefits (full medical and partial dental and vision, as well as 401k match and 20+ PTO days per year).

26 November 2019

See answer

19 June 2019

Does Audley Travel offer parental leave?

Pros

Audley's offices are lovely, the people here really make the job worth it. The company is full of personable, interesting people that are keen to work hard and play hard - it's no secret that Audley is a social company. Not only is there loads of opportunity for drinks but the company also offers loads of great benefits, is constantly seeking feedback to update how it looks after the staff and in recent years has made improvements to the commission structure, maternity and paternity leave, brought in an the health shield plan and made changes to the promotions structure. Audley's focus as a company is truly on the client's experience and ensuring that our clients recommend us to others in order to create organic growth: the highlight of the day to day job is really chatting to clients about holidays. While a sales focused role, being a country specialist means you do genuinely get to talk to people about a country or region that you're passionate about. When you start at Audley you get a thorough training that continues after your initial introduction to the company and carries on through your time as a specialist.

Cons

As with all jobs, little niggles let things down: IT is an enormous issue that we've been told is currently being worked on, as the infrastructure is clunky. Coming into the role, there is a lot to learn and it can be overwhelming. Knowing the country specialist job takes a while to really get to grips with as you need to really go through a sales season and travel season to understand all facets of the role. There's a lack of consistency across teams in the company with certain processes.

Not only is there loads of opportunity for drinks but the company also offers loads of great benefits, is constantly seeking feedback to update how it looks after the staff and in recent years has made improvements to the commission structure, maternity and paternity leave, brought in an the health shield plan and made changes to the promotions structure.

19 June 2019

See 1 more answer
  • 1
  • 2
  • 3
  • 4
  • 5

27 English questions out of 27