Booking.com FAQ

All answers shown come directly from Booking.com Reviews and are not edited or altered.

54 English questions out of 54

13 August 2018

Does Booking.com offer relocation assistance?

Pros

The interview process is rigorous, so your colleagues level will be good. The job is relatively easy, so you will not be exhausted or mentally over-worked. Awesome work/life balance, but it is a perk of the Netherlands as a country, not Booking as a company. Great relocation package and support in every step of the journey from your homeland to Amsterdam. The company name counts for something and to have it on CV is good.

Cons

The tech stack is seriously outdated. Huge legacy codebase. Work is often boring. Stifling corporate culture, a lot of rules, a lot of meetings (most of them non-tech). For some people, Booking is a place to sit while they are waiting for their 5 years until EU citizenship will pass. 5 years is a lot of time and this attitude is depressing to see. For others, like me, the Booking becomes a transitional bridge between their job outside EU and their next job in EU. I didn’t plan it this way, but my work experience at Booking was disappointing enough to leave soon after joining and I was skilled and capable enough to find another well-paid (and technically more up-to-date) job as a developer in Amsterdam quickly after leaving.

Advice to Management

Update technological stack. It may be painful, but necessary.

Great relocation package and support in every step of the journey from your homeland to Amsterdam.

13 August 2018

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24 March 2019

Does Booking.com offer massages?

Pros

Onsite gym Free coffee and tea Free fruit Free massage chair LGBTQ friendly Market place cafe (with discounts on healthy food) Nice break room area Desk moves up and down (so you can stand) You get a locker to store personal belongings

Cons

Open 24/7 GR office closes at 2:30AM Sharing desks (gross) No Monday-Friday shifts You will work a Saturday or Sunday No assigned seating (you have to locate a desk) When you move to new desk it can take up to 10 minutes to get logged in, so you should be at work much earlier than scheduled. 30 minute lunches No cubicles (loud neighbors on the phones, hard to hear) Because of no desk, you don’t have basic things on hand, you’re living out of a bag or backpack. You have to pack up your desk after every shift because you may not sit there the next day. You have to work 6 months on your shift before bidding on another. (You’re stuck)

Advice to Management

It’s not a bad place. A good first job for younger people. The scheduling is hard, it’s like factory hours, giving up your entire day is rough. Therefore I don’t think it’s idea for people with families (unless you’re trying to get away from your family) Mid-day shifts would be great, like 11-7. The environment is nice but a bit boring. Training was too short, information overload and it felt rushed, a lot of things could have been covered better. I didn’t feel prepared to take calls. Not enough hands on training before taking calls. There are a lot of cultures you are dealing with and they have different ways of communicating and we didn’t learn this in training, that’s very important.

Free massage chair

24 March 2019

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21 May 2019

Does Booking.com offer dental insurance?

Pros

-competitive pay and bonuses. -health, dental, vision insurance.

Cons

-Information is constantly changing to the point expectations can be unclear. -Lack of communication on important HR-related procedures. -Favoritism among Team Leaders. -Micromanagement.

health, dental, vision insurance.

21 May 2019

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9 June 2020

Does Booking.com have a pension plan?

Pros

Management is fantastic and always have your back, they help you to be fully autonomous and also celebrate wins in a regular basis Training is good there is more than just a induction training team and there is a extensive course catalogue available for use. Benefits are pretty good in regards to the site itself with free breakfasts, great pension plan and also free coffee Technology is good and they are always improving we’re possible Culture Is the best bit we are a huge family

Cons

Salary could be a little better but I am not one to complain at the moment as we are going through the COVID crisis but for the future I wish for this to be looked at as city centre living can be expensive

Advice to Management

Keep up the great work

Benefits are pretty good in regards to the site itself with free breakfasts, great pension plan and also free coffee

9 June 2020

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25 January 2020

Does Booking.com offer employee discounts?

Pros

Food, free online courses from Udemy and LinkedIn, good working environment, relaxed atmosphere, cool colleagues. Salary is good compared to the same position with other companies. Many extra activities organized within the company, very inclusive, always implementing positive changes, cheap gym membership, volunteering opportunities. Monthly after office. Team outings on a boat or to restaurants. Supervisors are very approachable and down to earth. 25% discount for reservations made on Booking. Bike allowance to purchase a new bike. Performance bonus each quarter. Employee assistance program for mental health.

Cons

Keep in mind this can be a very emotionally stressful position, there are no real challenges after you learn the basics, nothing to learn other than emotional intelligence to keep your sanity, very low chances of applying to another position if you come from customer service, you can only change your shift after one year working in that position. You have to work during christmas and/or new year.

Advice to Management

Allow people to apply to another shift after their first contract (7 months). Improve the shift management software.

25% discount for reservations made on Booking.

25 January 2020

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54 English questions out of 54