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Marks & Spencer

Engaged Employer

Marks & Spencer

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Marks & Spencer FAQ

Have questions about working at Marks & Spencer? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Marks & Spencer.

All answers shown come directly from Marks & Spencer Reviews and are not edited or altered.

64 English questions out of 64

9 December 2020

Does Marks & Spencer offer massages?

Pros

All of the staff were really friendly. They welcomed me in and taught me everything I needed to know. The pay was good The staff areas were really clean and they provided free fruit, bread, tea, coffee etc which was a nice touch. It was overall a really positive place to work and I enjoyed my time there!

Cons

As a student, completing exams, I made it clear that I wouldn't be able to work loads of hours. They said they understood this, however every week I was having to talk to my manager about my hours, as they would schedule me in for almost 3 x my contracted hours. It was always a fight to get time off, even for events such as exams.

Advice to Management

Please consider the fact that some of your "fixed term" workers are fixed term for a reason. As students it's really hard to balance work and studies so to be putting us in for full time hours when we need the time for revision/exams is particularly unfair. Aside from this, I really enjoyed my experience there and the management were always pleasant and helpful.

The staff areas were really clean and they provided free fruit, bread, tea, coffee etc which was a nice touch.

9 December 2020

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8 December 2021

Does Marks & Spencer offer relocation assistance?

Pros

20% discount, good benefits package

Cons

No support in management roles, overworked, no paid overtime, no training

Advice to Management

Develop your managers, don't just toss them aside. Just because you can take advantage of people, don't.

20% discount, good benefits package

8 December 2021

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25 August 2021

How is the office food at Marks & Spencer?

Pros

Free tea and coffe, good team members

Cons

Bad management and no valued

Free tea and coffe, good team members

25 August 2021

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9 August 2022

Does Marks & Spencer offer dental insurance?

Pros

- Amazing benefits package (Discounted health and dental insurance; Mental Health Support from Unmind and PAM; 24hr GP Service; discounts and vouchers on tech; Salary Finance) - Decent pay - Lots of overtime opportunities - Great teamwork and support from colleagues - High quality facilities onsite - Very supportive of mental health

Cons

- Improper scheduling management - Scheduling favourites the manager who writes the schedule, whilst straining the managers to breaking point - Fragmented management (lack of communication and cooperation) - Inconsistent views on how processes should be handled between managers - Typical 3-day training packet offered from corporate no longer available - Overworking proactive staff members - No recognition or appreciation for hard workers - Favouritism - Store manager unaware of a multitude of processes and procedures - Lots of staff have left recently due to issues with management - Inconsistency with rules and enforcing them

Advice to Management

- Communicate openly with your staff - Improve manager relationships with eachother and stop favouritism - Regular review of the scheduling to ensure equal cover is provided regardless of who is Duty manager - A regional manager really needs to perform a review on the store as a whole (currently flying under the radar because the store makes significantly less money than others in the region)

Amazing benefits package (Discounted health and dental insurance; Mental Health Support from Unmind and PAM; 24hr GP Service; discounts and vouchers on tech; Salary Finance)

9 August 2022

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18 August 2020

Does Marks & Spencer have a pension plan?

Pros

Knowledgeable colleagues, great working environment (london office), good professional development opportunities, generous pension scheme, 20% employee discount

Cons

Top down sign off is clunky and impedes efficient functioning within business unit teams,the business is often slow to implement commercial decisions (not uncommon for a business this size), business cases presented for necessary upgrades and system investment often held back. Learnings from previous periods of trade not wholly taken on board year after year

Advice to Management

Empower staff more, invest in systems/tools to facilitate better handling of the job, localise certain decision making, constant restructure within departments can be negative towards morale

Knowledgeable colleagues, great working environment (london office), good professional development opportunities, generous pension scheme, 20% employee discount

18 August 2020

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64 English questions out of 64

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