Marks & Spencer Interview Questions
Updated 8 Dec 2023
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Interviews at Marks & Spencer
Interviews for Top Jobs at Marks & Spencer
- Customer Assistant (638)
- Sales Assistant (161)
- Customer Service Assistant (82)
- Sales Associate (49)
- Customer Service (38)
- Customer Sales Assistant (37)
- Customer Service Representative (28)
- Cafe Assistant (27)
- Retail Assistant (21)
- Técnico y administrativo de RR. HH. (19)
- Customer Service Associate (18)
- Retail Sales Associate (15)
- Retail Sales Assistant (13)
- Shop Assistant (12)
- Customer Assistant Foods (12)
- Sales Advisor (11)
- Customer Advisor (11)
- Operations Assistant (10)
- Section Manager (10)
- Visual Merchandiser (8)
- Store Assistant (8)
- Warehouse Operative (8)
- Graduate Scheme (8)
- Sales Assistant (Christmas Temp) (8)
- Customer Service Advisor (7)
- Christmas Temp Customer Assistant (7)
- Manager (6)
- Shop Floor Assistant (5)
- Visual Stylist (4)
- Assistant (4)
Anonymous Interview Candidate
I interviewed at Marks & Spencer
Had a 30 minute in person interview asking about why I wanted to work there with a manager. The interview was at a local store in the centre of town
- Why do you want to work here?
Anonymous Interview Candidate
I interviewed at Marks & Spencer
Applied and got the interview next day. When at M & S, they asked for me to look around the shop for items that could improve customer service. After interview they phoned me but I didn't pick it up.
- Why do you want to work for M & S?
Anonymous Employee in London, England
I applied online. The process took 3 days. I interviewed at Marks & Spencer (London, England)
Base on the company interview pack to ask the question. So far, the interview process is fine also there have a senecios and they would like to see what's your answers.
- Tell me about yourself. Why you would like to apply this job.
Anonymous Employee in London, England
I interviewed at Marks & Spencer (London, England)
It was a great experience, it was a call interview on the phone and very basic questions were asked. Timings at which i am flexible and other work related stuff were discussed. Overall it was a great expirence.
- basic interview questions were asked
Anonymous Employee in Paris
I interviewed at Marks & Spencer (Paris)
Parlez moi de vous pourquoi choisir ce poste l AMF le salaire Si vous êtes choisi comment pourquoi C’est Possible Bonjour Oui c’est possible je peux travailler dans ce secteur non oui mais c’est bien
- Parlez de votre carrière professionnelle
Anonymous Employee in Edinburgh, Scotland
I interviewed at Marks & Spencer (Edinburgh, Scotland)
Straightforward and lovely interviewers Asked questions about me then went onto ask job specific questions Phone call interview due to Covid In person interview is similar and they sometimes do situational questions
- Why do you want this Job
Anonymous Interview Candidate
I interviewed at Marks & Spencer
Casual interview process with a few standard questions to begin with. Then onto scenario based questions - there were around 3 of these. Good, friendly, interesting interview overall. Very pleased
- What skills do you have that make you suited for this role?
Anonymous Employee
I interviewed at Marks & Spencer
Was asked to come in a little bit early and have a look around the shop floor. Then asked for 3 things you would recommend that could improve cumstomer experience based on your on your observation, Short on the shop floor demonstration of your customer service skills. Typical retail questions.
- Give an example of when you faced a challenge in customer service and how you overcame it.
Anonymous Interview Candidate
I applied online. I interviewed at Marks & Spencer
Had first stage interview with a peer. Was asked questions relating to my experience of managing categories the role would be responsible for. Followed up with HR to no response the week later. Followed up again 2 weeks later and received no apology for the delay and was told they would come back to me when they completed the final interviews which were still TBC. 7 weeks following the interview, I'd still not received any feedback so took it that I'd been ghosted. Poor experience from a reputable name and wouldn't recommend.
- Talk me through your experience with x.
Anonymous Interview Candidate in London, England
I applied online. The process took 1 week. I interviewed at Marks & Spencer (London, England) in Nov 2023
The email asked us to prepare 3 things that we could observed in the store that could improve customer service, but at the end they didn't ask this but another 4 direct questions. The interviewer was super nice.
- 1) Describe yourself 2) Tell me a good customer service experience you delivered 3) How could technology and digital can help sale 4) If your manager asked you to finish a task, but the quene of check-out is building, what will you do?
Marks & Spencer Interviews FAQs
Glassdoor users rated their interview experience at Marks & Spencer as 74.8% positive with a difficulty rating score of 2.59 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Retail Sales Assistant and Customer Advisor rated their interviews as the hardest, whereas interviews for Bakery Assistant and Operations roles were rated as the easiest.
The hiring process at Marks & Spencer takes an average of 11.26 days when considering 1,619 user submitted interviews across all job titles. Candidates applying for Operations had the quickest hiring process (on average 1 day), whereas Sales Executive roles had the slowest hiring process (on average 300 days).
Common stages of the interview process at Marks & Spencer according to 1,619 Glassdoor interviews include:
One-on-One Interview: 33.16%
Presentation: 12.74%
Skills Test: 11.92%
Personality Test: 9.48%
IQ Intelligence Test: 8.30%
Phone Interview: 6.22%
Group Panel Interview: 5.53%
Other: 4.54%
Background Check: 4.54%
Drugs Test: 3.56%
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