Marks & Spencer Interview Questions

Some basic questions and a short role play task to demonstrate your customer service skills. Was given time to look over materials about products for a party and would use this to make suggestions to the customer.

The interview included 2 interviews one with the manager and two with a role play, seeing how you would interact with a customer. The roleplay included questions as to how you would sell more products or how you would help a troubled customer

You apply online. You do a quiz if successful you get invited to an interview. Then after the interview you get told if you were successful or not. Relatively quick process

Be prepared for role play. I was told I had the job at the end of the interview. I was lucky, I had a pleasant Manager. Lasted about 25 minutes.

Video interview for first stage and if you pass that followed on at a later stage by a 4 hour interview by multiple higher managers in 3 stages, roleplay, case study and a typical interview.

Initial phone call with a few short questions and then online interview the next day which lasted about 15 minutes. Phone call involved answering 5 different scenarios relating to customer service.

Asked questions about how to deal with customer requests, suggesting alternatives that would satisfy the customer. Asked why I was interested in fufilling this particular role and what skill set I would bring to the job.

roleplay between yourself and the interviewer so they can see how youd tackle certain situations and how youd respond and if they like it then short interview after the roleplay.

1. HR(just explain about job description) - 2. Head of Product Designer -3. Other three team members (also had an assignment) It was a great experience for me to do it.

The interview consisted of a role play and then an short interview. The role play was based around something that might happen in store. There is one customer and you take on the role of the customer assistant. There is a problem you must solve in the role play as well.