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Marks & Spencer Interview Questions

Updated 17 Feb 2018
693 Interview Reviews

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Candidate Interview Reviews

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  1. Featured Interview

    Helpful (58)  

    Customer Assistant Interview

    Anonymous Employee in Norwich, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Marks & Spencer (Norwich, England).

    Interview

    After going through the online assessment process, I was able to book an interview for the next week.
    I went to the information desk and was greeted by an assistant manager who chatted and took me to the interview room. I was told about the role play activity, and was given about 5 pages of food to look at for the role play. The assessor left the room for 5 minutes, and when she re-entered it began. She asked for a product which was out of stock, and it was my duty to go through any options of phoning other stores, or suggesting alternatives. The role play goes on for about 10 minutes and the assessor is just looking for your customer service skills, and your ability to persuade and sell products. (My advice for this is to just go for it and be confident even if you're not - because realistically if you don't get the job you're never going to see this person again.)
    After this, the assessor left the room to write up her notes, and when she returned she was with the manager. She then asked questions which I have listed below, in a very friendly and nice manner. The interview was very relaxed, and both people made me feel comfortable.
    I was offered the job there and then, and was left to discuss uniform and shift pattern with the assistant manager.
    I have my induction in a couple of weeks!

    Interview Questions


  2. Helpful (20)  

    Customer Service Representative Interview

    Anonymous Employee in Dorset, VT (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Marks & Spencer (Dorset, VT (US)) in October 2016.

    Interview

    Following an online application process which took about an hour, I was offered an interview at M&S. The interview consisted of a role play where I was given a script and had to pretend to be a customer assistant. I then had an interview with one of the managers and was fortunately offered a job at the end if it.

    Interview Questions

    • Name a difficult situation where you had a positive effect   Answer Question

  3. Helpful (27)  

    Customer Assistant Interview

    Anonymous Employee in Saint Helens, OR (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Marks & Spencer (Saint Helens, OR (US)) in November 2014.

    Interview

    Appied on line was told straight away I was succesful was given an interview for mon 3/11/2014 I was told straight away I had passed the assessment they took my bank details ect recived a call this morning 05/11/2014 saying I had got the job


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Assistant Interview

    Anonymous Employee in New York, NY (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Marks & Spencer (New York, NY (US)) in October 2012.

    Interview

    Interview involved questions about my background education and customer service experience. I was then asked to do a role play exercise where I was the shop assistant and the interviewer was the customer. Bit embarrassing but not too difficult.

    Interview Questions


  6.  

    Accounting Clerk Interview

    Anonymous Employee in Makati City (Philippines)
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Marks & Spencer (Makati City (Philippines)).

    Interview

    Submitted online, then after few days HR called for initial interview. If passed, 2 sets of exam then another wave of interviews by Department Manager and HR Manager. Process took almost 2 weeks and called them for follow up. Entry permits are processed personally instead of HR. Offer is stated during actual signing

    Interview Questions


  7.  

    Customer Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Marks & Spencer.

    Interview

    Two parts to the interview process. Firstly, I was taken to the shop floor and told to ask customers whether they required assistance. They would observed how I interacted with the customers. Secondly, I had a competency-based interview which was quite simple and easy.

    Interview Questions


  8.  

    Graduate Scheme Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Marks & Spencer (London, England) in January 2018.

    Interview

    First of all I had to complete an application online. Following this I was invited to complete a video interview which consisted of 6/7 questions about the scheme I had applied for, the company and general experience questions. The questions were asked before I was given 30 seconds to prepare an answer which I had a maximum of 2 minutes. After this, I attended an assessment centre which had 3 main parts; a presentation, interview and a group task.

    Interview Questions


  9.  

    ECommerce Manager Interview

    Anonymous Interview Candidate in London, England
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Marks & Spencer (London, England) in January 2018.

    Interview

    Applied online and got invited for 1st round interview within a week. The process was straightforward. Couldn't make it to the second round but zero feedback was give. HR handling was poor.

    Interview Questions


  10.  

    Sales Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Marks & Spencer.

    Interview

    Applied online and did a test which i was then immediately invited to an interview which you book online for a date/time that suits you. Interview was quite relaxed, few basic interview questions and then they gave you 5 minutes to look over some sheets of paper with products on to revise for the role play part of the interview.

    Interview Questions


  11.  

    Sales Advisor (Temporary) Interview

    Anonymous Interview Candidate in Middlesbrough, England
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Marks & Spencer (Middlesbrough, England) in December 2017.

    Interview

    The interview was really simple, and nice.

    Applied online, took a personality test and was invited in for a 1-on-1 interview. Online lots of people said about a role play, from a certain select of categories (angry customer with something out of stock etc) - mine was to sell vegetarian dishes.

    The lady interviewing was so nice, and this was a really smooth interview.

    Really relaxed, or at least mine was.

    After the role play, there was a panel interview with a different lady, and we discussed times of work, gave me an offer there and then.

    Had to turn it down which was a real shame, lovely company to be around.

    Interview Questions


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