Pros
They provide WFH and Hybrid work
Cons
Long 10 hrs shifts
Night and rotational shifts
Need to work on national holidays, sometimes weekends
Need to complete work within very SLA like 4 hours
No matter how queue is we need to complete all tasks within in the queue even if your shift time is completed
Need to complete all tasks assigned then only we can logout
Shift will need to extend like 12 hours - 13 hours