Wayfair FAQ

Have questions about working at Wayfair? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Wayfair.

All answers shown come directly from Wayfair Reviews and are not edited or altered.

68 English questions out of 68

21 January 2021

Does Wayfair offer massages?

Pros

Employee discount was nice at the time, free beer

Cons

Senior management, metrics, meetings, etc.

Employee discount was nice at the time, free beer

21 January 2021

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19 June 2019

Does Wayfair offer dental insurance?

Pros

- The hiring process was very easy, albeit long. I had about 3 phone interviews, a referral night, and an in-person interview. - They started us off with a 2-month long training. While it was way too long, I appreciated that they were willing to invest in us learning how to do our jobs well, something I haven't experienced in another company. - The vibe I originally noticed was resoundingly positive. I was very impressed with how much people seemed to like it there at first. - Free coffee, snack wall, etc. - The benefits are pretty good. They give you a decent 401k match, free stock, good healthcare, dental, vision, on-site/pop-up dentists/optometrists, etc. - Trendy looking office with collab spaces, game rooms, like 15 free beers on tap, a "zillion" kitchens, standing desks, and a decent view of various parts of Boston, depending on where you sit. - Everyone was very positive and friendly at first, which was a little cultish, but refreshing coming from my last job, where almost no one was. - They subsidize your gym membership & rec sports league fees, and even run their own company basketball and softball leagues. - Leadership (CEO/founders included) sits among everyone else. - Company holiday parties, which include free food, drinks, and funny videos. - Eventually, the pay is worth it. You just have to stick with it for a while. - I had 3 good managers during my 2 years there. I was lucky. - The work/life balance is pretty spectacular. Everyone is pretty serious about it being 9-5.

Cons

- The training was way too long. By week 3, I was bored out of my mind. - At first, the pay was horrible. Base ($30k) + commission (always changing), I was promised a minimum of $45k in my first year if I performed below average. I was among the top performers in my hiring class and only made $38k, so I felt pretty let down. Year 2 was significantly better, as I had been promoted twice, so my base pay went up to $35k, and combined earnings finished around $70k. I performed pretty well, so I still felt paid below market value for this type of sales role. - Midway through year 1, all of the positivity came crashing down to almost zero as rumors of layoffs surfaced, and then actually did happen. They abruptly laid off 20% of our department, which completely ruined our culture. From that point forward, everyone was on edge and there was a ton of unrest, peer to peer, peer to management, and peer to directors. - Towards the end of year 1, it was clear that the company was going through some cash flow issues, and they "accidentally" forgot to pay our entire department's 3 commission checks in a row. They made it right later, but it took about 2-3 months to pay us what we were owed. I've never seen anything like it. - The director cared more about arbitrary call numbers than revenue, which made no sense to me. I was performing well, but my manager constantly nagged me about these metrics. This directly contributed to my disinterest in the role and desire to leave. - Generally, the sales managers were pretty bad. They were young and probably good sales people, but didn't have very good leadership skills. I lucked out with my 3 good managers, but most of my colleagues weren't as lucky. If they had a bad month, their manager would either write them up or force them out the door. - The project management team to help us close large deals was pretty sketchy. If you found a large project/deal, managers would encourage you to connect your account with them, so they could help you close the deal, but would tell you that you would still make 100% of your commission. The first project I sent over to them, I should have made $16k in commission, yet they just offered me a $2k finder's fee. When I tried to state my case, both the project management director and department director became verbally combative with me. I contacted HR to try and resolve, but they were unhelpful. This was the biggest blow to my morale and directly contributed to me leaving the company. I brought this up in my exit interview, but to my knowledge, nothing came of it.

Advice to Management

If I'm one of the founders of the company, I'm immediately hiring an outside auditor to learn how dysfunctional everything is and acting accordingly so I don't get sued.

They give you a decent 401k match, free stock, good healthcare, dental, vision, on

19 June 2019

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26 September 2019

Does Wayfair have a pension plan?

Pros

- Cool people - fitness perks - pension scheme - great team outings

Cons

- disappointing 'management' - incompetent guidance - sell down the river moments with management - some colleagues as well as management often acting ill and not showing up to work or team events (or after a long team event) I worked for CastleGate, a division of Wayfair. I was let go to my surprise one day after I came to work still sick and cuffing cause I didn't want to leave my team alone. I had a lump in my throat when I've opened the door to that tiny meeting room in the basement, where someone from HR would sit, ready to let me go. Several weeks before, I had a bad feeling already as management where looking for every crumb they could find, to be negative about my work, even though most of people enjoyed working with me. I brushed it off as if everything would be ok and fine. On the day it happened, I was told from management 'you're not a good Wayfair fit', which is in my opinion just a made up reason to let me go. I have build beautiful relationships throughout 1/3 of Wayfair people. The people in the basement said "Today is your last day, please pack all your belongings and give your laptop and badge to IT at 5pm. We will escort you out of the building." I felt like a prisoner. Overall, I felt like it was a personal decision from management rather than an objective decision. In the end, I am happy that I am not there anymore, however, not the way it went. I think, management knew I couldn't respect them, when they are doing things that are simply not respectable e.g. cancelling team events on the same day because they suddenly had a doctor's appointment, saying they will come to work at noon after a long and loose summer party and then changing their mind not coming at all, favouring certain colleagues in such a explicit manner amongst other things I've noticed. I miss the cool people sometimes but I'm still in contact with some. The resonance and encouraging words from so many people in different departments through various platforms after I left were overwhelming and showed, that I didn't do such a bad job as they wanted me to believe. Be critical and reflective but also ask for other people's opinion if not sure to draw a better picture. A pity how it went but a life lesson forever.

Advice to Management

Be there for your team for real! Only because we have the rule in Germany, that you still get paid when you are sick without holiday deduction, doesn't mean it's a free pass to not show up when you're able to!

pension scheme

26 September 2019

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7 March 2021

Does Wayfair offer a wellness program?

Pros

Great coworkers, office, benefits and perks

Cons

Uncompetitive pay for those in non-technical roles, poor communication

Advice to Management

Let those who are doing the work themselves have more of an input in copywriting. Increase pay to be competitive in each location, not barely higher than those in Utah and Maine

Great coworkers, office, benefits and perks

7 March 2021

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14 July 2021

Does Wayfair offer life insurance?

Pros

Great job, benefits, staff, and work life

Cons

No cons at Wayfair. All smiles

Advice to Management

None

Great job, benefits, staff, and work life

14 July 2021

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68 English questions out of 68

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