I applied online. The process took 2 weeks. I interviewed at AT&T (Jackson, MS) in Aug 2012
Interview
First a call from recruiter for surrounding area discussed the job position and the obligation I would be required to meet. Briefly discussed benefits and pay details. Online status went from Resume Forwarded to Manager. Recruiter set up interview with store I applied to and I went to interview with the hiring manager for that store. The interview was rather quick and simply your regular questions discussing customer experiences and sales exp. Manager talked more in detail of benefits and compensation and training if hired.
Interview questions [1]
Question 1
Describe a time failed to close a sale and why was it not closed?
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.