I applied online. The process took 3 weeks. I interviewed at AT&T (Williamsport, PA) in Sept 2009
Interview
Applied online, had two phone interviews (one with store manager and one with district manager), 1:1 interview with manager and assistant manager followed by job offer and new hire training program. My particular experience was longer than average as the position was listed as full time, then changed to part time and then changed back due to staffing needs at that location. The new hire training program was 3 weeks long with two weeks in a class room and one week on the sales floor.
Interview questions [1]
Question 1
Lots of situational experience questions asking for specific examples of certain obstacles/objections with customers at previous jobs, etc.
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.