Airbnb Customer Service Representative (CSR) interview questions
based on 18 ratings - Updated 10 Jul 2025
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
82%
Applied online
Applied online
18%
Employee referral
Employee referral
Interview search
18 interviews
Viewing 1 - 5 of 18 Interviews
Airbnb interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Airbnb with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 54.3% positive. This is according to Glassdoor user ratings.
Here are the most commonly searched roles for interview reports -
The process is really smooth, it gives you a warm welcome and makes you really comfortable and at ease. Coordinators are really helpful and assist in every possible way. It's a great company to work with.
I applied online. The process took 4 weeks. I interviewed at Airbnb (Milan)
Interview
Dipende dal livello di seniority richiesta. In questo caso 3+ anni di esperienza minima.
Il colloquio è fatto di 3 step:
1) Prima chiamata informativa con HR
2) Colloquio con Hiring Manager con caso pratico simulazione sales pitch
3) Colloquio core values (valori aziendali con domande su "come hai affrontato una situazione dove,..") in inglese
Interview questions [1]
Question 1
From your past work experience in different companies, would you like to tell me which project was the most interesting / you are proud of?
I applied online. I interviewed at Airbnb (Dublin, Dublin) in Dec 2022
Interview
I applied online through the website, received a phone call to confirm my application, scheduled an interview time, and later attended the interview online at the arranged time. Then few questions were asked.
Interview questions [1]
Question 1
1. Name a difficult time i had with a customer and how did i resolve it.