Customer Care Professional applicants have rated the interview process at American Express with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 93% positive. To compare, the company-average is 68.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Professional roles take an average of 21 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 33 days.
Common stages of the interview process at American Express as a Customer Care Professional according to 14 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 15%
Background check: 13%
Personality test: 10%
Skills test: 10%
Group panel interview: 8%
Presentation: 6%
IQ intelligence test: 4%
Drug test: 4%
Other: 4%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at American Express (Sydney)
Interview
Applied online for the position, there was an initial phone interview then a psychometric test. I was invited for the group interview. The group interview was about 2 hrs long and HR said they will get back to us. I did not get a reply in a week and called, left a voicemail. HR never called back but I got a rejection email. I emailed HR asking if they can give a feedback. No reply. I called HR and he switch my call off. Got the message... I am sure Amex is a great place to work in but it speaks volume about how the company treat the rejected candidate..
I applied online. I interviewed at American Express (Toronto, ON)
Interview
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Interview questions [1]
Question 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Interview questions [1]
Question 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.