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      American Express interviewsAmerican Express Senior Manager Risk Management -- Global Merchant Services interviewsAmerican Express interview


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      Senior Manager Risk Management -- Global Merchant Services Interview

      21 Dec 2009
      Anonymous interview candidate
      Phoenix, AZ
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at American Express (Phoenix, AZ) in Dec 2009

      Interview

      I was contacted by the director to come in to the facility for a 1:1 interview. It was a basic discussion of the position and my expereince. Some scenario questions. About an hour long A week later I was contacted agin by the director, she wanted me to speak with her V.P. in NY. The phone call took place and more scenario questions. General questions about my expereince. I was contacted again by the director saying that I was moving along well. They wanted to arrange a video conference with the Senior VP in NY. I came back into facility where a video conference was arranged. This interview was high level, asked me why I wanted to work for Company and how my skill set would fit in. I then met all the group members, discussed their backgrouns, etc. To make a very long story short, the director called me and informed me that they went with an INTERNAL candidate. I was shocked! I asked why they even bothered to interview me. She confided that I was her favorite but the internal person knew the business (you think) and that is why she was chosen. I politely thanked them for wasting my time. IF you interview, make sure that they have interviewed all INTERNAL candidates first!

      Interview questions [1]

      Question 1

      Assume you have a portfolio with a default rate of 3% and you want to maximize profitability., explain how....
      Answer question