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      American Express

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      American Express interviewsAmerican Express HOME BASED SERVICE - Customer Care Professional interviewsAmerican Express interview


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      HOME BASED SERVICE - Customer Care Professional Interview

      23 Jun 2023
      Anonymous employee
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 6 weeks. I interviewed at American Express in Apr 2021

      Interview

      Process was long poor communication on scheduling led me to have a difficult time requesting time off at my then current job. Initial was a phone screening, then a group interview prep and finally a group interview.

      Interview questions [1]

      Question 1

      Experience on customer service and how you handle problems.
      Answer question

      Other HOME BASED SERVICE - Customer Care Professional interview reviews for American Express

      HOME BASED SERVICE - Customer Care Professional Interview

      27 Jul 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at American Express

      Interview

      Super interactive including a recorded interview, after passing the hirevue recorded interview I had a virtual face to face and was offered a job at the end of the interview.

      Interview questions [1]

      Question 1

      Why do you want to work for AMEX?
      Answer question
      3

      HOME BASED SERVICE - Customer Care Professional Interview

      15 Nov 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at American Express in Oct 2018

      Interview

      Applied online on American Express Careers section I received a email saying that I was selected for a phone interview I set up phone interview for 3 days later the phone interview was thorough she asked a lot of questions Some were basic about my application and some STAR Format we spoke for about an hour and she informed me that she was moving me forward in the process and that the next step would be a Meet and Greet this was a panel type interview It was all virtual as this is a home based position but the meet and greet was me 5 other candidates and 4 interviewers The first part was a introduction every one takes turns introducing yourself and a quick intro about your experience after you go to a private interview with one of the interviewers there they will ask a ton of questions STAR format I don’t remember the questions and then we roll played this went well then I was sent back to the group call and was split with two other candidates to chat about the company and ask any questions we may have after that we were all told that we would hear something back within three days. About a week or so later I received a email saying that I was selected as a finalist for the position and I would be contacted in a few days to go over a few things I didn’t hear from him until 3 weeks after that email and he made an offer and sent all the info about schedule and equipment. It was tough but I enjoyed the process they only choose the best.

      Interview questions [1]

      Question 1

      Name a time you had to deliver exceptional customer Service
      Answer question
      2

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