I applied online. The process took 4 weeks. I interviewed at American Express (Phoenix, AZ) in Apr 2011
Interview
First, they do a phone interview, then a large group interview. Going to to group interview was really fun, it was more like a company presentation with a part where you can ask questions in front of each other.
Interview questions [1]
Question 1
-Why do you want to work for this company
-What qualities do you have to bring to us
had three steps. interview with recruiter then had to come in and interview with performance based questions followed that up with a role play sesh. You then had to go on the website confirm everything is correct. then drug test and background check
Not good, they just asked star based behavioural questions and it sucks to remember the pattern . They should change the interview process /pattern.. and also I don’t think they know how to hire a person, shame on them
first interview- behavioral round with talent acquisition on teams
second interview-in person with 2 team leads, 5 behavioral question and scenario based
2 assessments for language and other types of assesments
Interview questions [1]
Question 1
how would you handle a caller who asked you to do something against procedures