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      Bank of America

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      Client Service Representative Interview

      26 Aug 2017
      Anonymous employee
      Poulsbo, WA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied in-person. The process took 4 weeks. I interviewed at Bank of America (Poulsbo, WA) in Aug 2017

      Interview

      The hiring process took about 1 week and the interview process took about 4 weeks. I applied online, update all my information on my BoA career account, I passed the assessment virtual tryout took me about an hour to complete all the questionnaire, no problems encountered during the assessment. Weeks after I got an email for interview was asked basic questions and got scheduled for in branch interview with the Financial Center Manager, was told will find out the result in 2 weeks. 2 weeks later I did follow up with the recruiter but wasn't chosen. Both recruiter were amazing, they are always available if you have questions or for follow up status, then they moved me in for the second in branch interview on the other location after a week wasn't chosen again, But my patience didn't stop from there I patiently waiting then one of the recruiter called me back for the 3rd in branch interview located close to my home ( 7 minutes drive ), The interview was easy (if you prepared yourself for it)(I did a lot of research and a lot of practice) got to laugh with the interviewer, talked about life in Banking , my call center experience , How he get in to bank job and customer service and my qualifications... So just dig all information you can get about the teller interview questions and answers especially to the bank you're applying for, KNOW THE COMPANY, their Product and Services. Also just think what you did wrong on previous interviews and try to correct them for your next interview, LISTEN very carefully and pay close ATTENTION to DETAIL, ANSWER THE QUESTIONS with EYE-CONTACT but not too awkward, SMILE- show your CONFIDENT and ENTHUSIASM, but Watch your BODY LANGUAGE, be PROFESSIONAL, DRESS PROFESSIONALLY , for women : black slacks, black dress shoe with 2 inch acceptable heels (make sure you're comfortable) black suit , any dark color inside blouse be SIMPLE , NEAT and CLEAN ( avoid applying too much perfume), light make up ( with mine : liquid foundation, brownish lipstick, black eyeliner and mascara) .. for JEWELRY NOT TOO MUCH - earrings, watch and my ring the only jewelry on me that time) . I arrived at the interview location 30 minutes early I was chilling in my car reviewing all the interview questions and answers I have with me, same thing I did with the past 2 interviews so pretty much all of it are on my head well I meant not exactly but I'm comfortable enough to present them, RELAX and you will do fine. NEVER QUIT - NEVER GIVE UP. KEEP FIGHTING. My interviewer responded to my thank you letter a day after I sent my thank you letter saying he wanted to thank me for my interest and being professional and to my enthusiasm for the job then he mentioned again on that email what day next week the interviews will be done and will receive a call from the recruiter by the end of next week. I was happy first time ever he's the only one who respond to my thank you email - 3 years of trying to get in the teller job , lot of interviews and thank you emails but no one did except for this time . week after I receive an email from recruiter about the job offer and asking my time availability to talk about it. Then 2 hrs after that email I received a call from recruiter offering the job and I accepted it. And now just waiting for the documents to be sent and estimated start day with in 3 weeks.

      Interview questions [12]

      Question 1

      3 very important skills of a Client Service Representative
      Answer question

      Question 2

      What is Customer Service
      Answer question

      Question 3

      How did you handle a such a tough job ( referring to my call center work before)
      Answer question

      Question 4

      Tell me a little bit about yourself and your resume (past experiences)
      Answer question

      Question 5

      How did you get in that stage of the hiring process, verifying your recruiter s name, how did they contact you
      Answer question

      Question 6

      Do you have any questions
      Answer question

      Question 7

      How do you handle a very busy environment and intense situations
      Answer question

      Question 8

      Why You choose their Bank, Why do you want to work for them
      Answer question

      Question 9

      Why Teller (Client Service Representative)
      Answer question

      Question 10

      How do you respond if customer says NO
      Answer question

      Question 11

      What is your perspective in a teller job
      Answer question

      Question 12

      Where do you see yourself in 3-5 years
      Answer question
      10

      Other Client Service Representative interview reviews for Bank of America

      Client Service Representative Interview

      18 Feb 2025
      Anonymous employee
      Accepted offer
      Negative experience
      Average interview

      Application

      I interviewed at Bank of America

      Interview

      Met a bank manager and had a formal interview. Was pretty simple interview and went well. However, my first interview for relationship banker was bad. One of the questions asked "What do you think you're better at than me?" Truly worst question I've been asked in an interview.

      Interview questions [1]

      Question 1

      How would you sell me this pen?
      Answer question

      Client Service Representative Interview

      30 Jun 2025
      Anonymous employee
      Newark, DE
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at Bank of America (Newark, DE) in Oct 2024

      Interview

      During the interview process the managers made me feel comfortable and confident. The only par that was a little nerve racking was when I was asked to role play a call ask if I was speaking with a client.

      Interview questions [1]

      Question 1

      Why was my reasoning for applying to Bank of America?
      Answer question

      Client Service Representative Interview

      20 Sept 2024
      Anonymous interview candidate
      Glendale, CA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Bank of America (Glendale, CA) in Jul 2024

      Interview

      Greeted by a supervisor, then led to a room where I waited for 10 minutes. I interviewed with two supervisors simultaneously, discussing my qualifications and experience in a collaborative setting.

      Interview questions [1]

      Question 1

      Give a time when you experienced a difficult caller?
      Answer question

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