I applied online. I interviewed at Booking.com (Bellevue, WA) in Mar 2015
Interview
I applied Customer Service Representative- Bilingual position. As soon as I applied, the recruiter contacted me via phone. He briefly explained about the position and the company and we set the interview schedule. Because of outdated language proficiency test, I couldn't get to interview with them. However, the recruiter told me that he would contact me as soon as they change the test policy. everyone was really nice about it and they apologized to me several times for the inconvenience.
Two months later, the recruiter reached me via email saying that they changed the test and they want me to retake the test. I was surprised because I thought I would never get another chance. This time the process was way smoother than before. I got to explore the company through job shadowing and talk to one of the employee. Everyone was really welcoming and I felt really comfortable with the whole process.
Interview questions [1]
Question 1
Interview was fairly simple. Interviewer asked me questions related to the customer service position.
I interviewed at Booking.com (Manchester, England)
Interview
The process was lengthy and competitive. They ensure that you know what you are going into by sharing experiences. A great way to interview and set up potential employees for the future.
I applied online. I interviewed at Booking.com (Tourcoing)
Interview
First contact
Interview with HR, background and motivation
Interview with Customer service manager
Language test, comprehension and spelling
Situational test where you are asked to simulate a call with an upset customer.
Interview questions [1]
Question 1
What would you do in case of an upset customer on the phone
The selection process started with an assessment which is supposed to give a chance to show your practical skills in this particular role. The idea is great but the assessment itself was confusing, there was not enough time to answer all the questions properly and many questions were not even that relevant to the role.
If you manage to pass, you move to the interview stage which is the interview with a recruiter. I had a pretty relaxed interview with a lovely recruiter who said I left a positive impression and she will present my candidature to the next stage (which is an interview with the manager). However, at the end of the same day I received a message that they will not be moving forward with my application with no further feedback. A couple of weeks later I saw the role being reposted again.
Interview questions [1]
Question 1
Mostly just asking about my career path and how my past experiences could be relevant to this role.