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      Boots

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      Customer Advisor Interview

      22 Jun 2026
      Anonymous interview candidate
      Derby, England
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Boots (Derby, England) in Mar 2026

      Interview

      The interview process was fairly straightforward, however I was not informed beforehand that it would be a group interview. I had prepared for a 1-to-1 interview, so finding out on the day that there would be two other candidates made me feel more nervous. It would have been helpful to know this in advance. The interview began with questions about availability, previous experience and why I wanted to work for Boots. We were then each asked a couple of additional questions from an interview booklet, although some were worded quite strangely and were difficult to interpret. After the group interview questions, candidates were taken onto the shop floor individually for a 1-to-1 task. I was asked to tidy a section before discussing what was good about it and what improvements could be made. This was followed by customer service scenario questions and a short sales pitch on a product of my choice. I heard back around a week later and was unsuccessful. Overall, the process was well organised, but I would have appreciated being told in advance that it was a group interview.

      Interview questions [1]

      Question 1

      Tell me about a time you made a mistake and how you rectified it. What product would you buy for a friend who was upset and needed cheering up? Describe a time when plans changed unexpectedly and you had to adapt quickly.
      Answer question

      Other Customer Advisor interview reviews for Boots

      Customer Advisor Interview

      25 Jun 2026
      Anonymous employee
      Birmingham, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Boots (Birmingham, England)

      Interview

      Not bad, as long as you’re confident, they were very welcoming. It was a bit lengthy but I enjoyed it and come out feeling postive, it’s overall just to see if you’d be a good fit

      Interview questions [1]

      Question 1

      Which no7 product would u recommend
      Answer question

      Customer Advisor Interview

      12 Jun 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Boots

      Interview

      Quick and easy. Standard retail interview. Was asked to talk about one of their products, to talk about myself. Was asked about my availability too. Good luck if you’re applying!

      Interview questions [1]

      Question 1

      How would you deal with a difficult customer
      Answer question

      Customer Advisor Interview

      8 Jun 2026
      Anonymous interview candidate
      Salford, North West England, England
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Boots (Salford, North West England, England)

      Interview

      Lots of scenario based questions that are based around teamwork and communication, quite chill asked "why boots" at the beginning. Also a lot of the standard things such as right to work and availability.

      Interview questions [1]

      Question 1

      Why do you want to work at boots?
      Answer question