Boots Reviews | Glassdoor.co.uk

Boots Reviews

Updated 20 February 2019
1,735 reviews

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3.3
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Boots Senior Vice President and Managing Director Sebastian James
Sebastian James
47 Ratings

Employee Reviews

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Pros
  • "Good pay, constantly busy, opportunities to develop" (in 190 reviews)

  • "Also a staff discount available too" (in 130 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Christmas Part-time Retail Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Boots part-time

    Pros

    I worked at Boots St Helens Merseyside between November 2017 and January 2018 and I had a really good time there. The staff were brilliant, friendly and helpful., including the Manager. I received a present on leaving and it was quite emotional. I can honestly say I enjoyed every minute. They all supported me with regards to my application for my current role with public services. I would definitely recommend working at Boots, St Helens ! One of the members of staff had been there for over 20 years and was still eager, loyal and really nice !

    Cons

    No cons whatsoever as there is nothing to improve

    Advice to Management

    Carry on the very good work


  2. "customer assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Boots part-time (More than a year)

    Pros

    The people you work with on the day to day are fantastic, some of the friends i have made whilst working here are for life. I get on amazingly with the managers and can have actual fun while being productive and doing the job.

    Cons

    Occasionally have rude and arrogant customers but that comes with the job and was always fully expected.
    Some other employees complain about the work load being to much and too demanding but i personally have never had an issue unless someone has called in sick.

  3. Helpful (1)

    "Overall great, management not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Edinburgh, Scotland
    Former Employee - Customer Assistant in Edinburgh, Scotland
    Recommends
    Positive Outlook

    I worked at Boots part-time (More than 3 years)

    Pros

    Staff members are like family, always helping each other out. You are trained properly and kept up to date with training, and the pay is good for retail.

    Cons

    If the management don’t like you, you know about it. Favouritism is a problem. Management will happily let their favourites pick their favourite jobs and chat at the till while the rest of us had to be silent and just get the job done.

    Advice to Management

    Strive to treat staff more equally. Give staff more positive feedback and make them feel like the work they are doing is worthwhile.


  4. "Great employee benefits and opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Role in Bristol, England
    Current Employee - Field Role in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Boots full-time (More than 3 years)

    Pros

    Generous discount, decent maternity benefits, great holiday allowance, company car, competitive salary, Fun conferences, rewarding role

    Cons

    Expected to pay for fuel expenses out of own money, can take a long time to get money back.

    Advice to Management

    Head office need to come out to stores more often to view reality of retail climate. Visit culture is not healthy or true reflection of stores.


  5. "Average salary, but probably the best for retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Nottingham, England
    Former Employee - Customer Service Assistant in Nottingham, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Boots full-time (More than a year)

    Pros

    I had good coworkers and management

    Cons

    Not much room for progression


  6. "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Nottingham, England
    Current Employee - Data Analyst in Nottingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Boots full-time (More than 3 years)

    Pros

    Flexible place to work with good people. Give good opportunities to staff to persue different career paths.

    Cons

    Pay is poor compared to industry. A lot of staff leave only to return years later commanding higher wages. Not much structured training available with people often not sure what there job really is for months after starting.

    Advice to Management

    Pay in-line with market. Be more specific with job adverts and not so vague. Give more incentives to stay in the business through loyalty schemes.


  7. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in London, England
    Current Employee - Customer Assistant in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Boots part-time (More than 5 years)

    Pros

    Best paying retail job, as customer assistant at the moment getting 8.33 pounds per hour, and will go up soon

    Range of different types of stores, small to flagship stores, not so busy to very busy intense environments- the latter means you have to be able to work under pressure well.

    flexible hours, always short staffed so can easily pick up more shifts if you want.

    The tasks around the store are kinda set to specific times for example, stock comes in early morning and that's when its worked, at night there's pull forwarding, refilling drinks and removing that nights out-of-date food. So you'll always know what standard things to do for your shift depending on when your working

    I've worked in a range of stores and everyone is pretty nice, make sure to introduce yourself and don't be shy to interact.

    Boots overall is a great easy company to work for, they actually care about their company image and are forward thinkers, and changing to protect our future unlike some other large high street stores, who can't keep up and are closing more and more stores.

    Cons

    Managers. The biggest let down to boots is their managers. The newer ones in training are the worst, telling you to do a thousand and one things at the same time. They can be very patronising. My first store manager was actually nice, she made an effort to remember my name and always asked me how I was doing. This was a huge flagship store with over 200+ employees. My latest manager keeps to herself, in the sense she does tasks herself but she literally lives and breathes for boots, you could be dead and she'll be ready with a disciplinary to get back at you for taking time off. She is absolutely heartless and has made a range of staff members cry and leave. she even made our other assistant manager-who is absolutely lovely and works incredible hard with us- cry countless times.

    Career opportunities- there isn't much. If the store has a pharmacy you can become a healthcare advisor which a high pay but a lot more intense and you will need to be willing to study and take tests and actually be knowledgeable. From customer assistant the next role up is assistant manger and the wage isn't worth the stress, Store manager in a flagship store is massive money like 50k+ (I believe) and I think they do 2- year rotations so you can get in if you want. Pass that area manager and regional manager.

    Advice to Management

    > Train your managers on how to get the most out of people
    in my degree we've done a module on what good management looks like and I'm not seeing any of that at boots. Good management can actually get a lot more out of us staff because we would go the extra mile instead of doing the bare minimum.

  8. "Retail Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Boots part-time

    Pros

    Good pay and friendly staff

    Cons

    high amount of hours to work


  9. "Good part-time position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Wallingford, England
    Former Employee - Customer Assistant in Wallingford, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Boots part-time (More than a year)

    Pros

    Friendly and welcoming team, good fun, I worked in a lovely village branch with rarely a rude customer

    Cons

    It could get boring at times. Occasionally some favoritism.


  10. "Customer Assistant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Boots part-time

    Pros

    Friendly
    Good Management
    Always Busy
    Different Products to learn about

    Cons

    Horrible hours at Christmas time and Boxing Day Sales
    weekend hours