Boots Reviews | Glassdoor.co.uk

Boots Reviews

Updated 14 Feb 2020

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3.4
61%
Recommend to a Friend
68%
Approve of CEO
Boots Senior Vice President and Managing Director Sebastian James
Sebastian James
196 Ratings
Pros
  • "Good pay esp for younger employees(in 264 reviews)

  • "Good extra benefits and staff discount(in 173 reviews)

Cons
More Pros and Cons
  1. Featured Review

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Boots Customer Assistant 
    Recommends

    I have been working at Boots part-time for more than 3 years

    Pros

    Relaxed and enjoyable workplace. Everyone is always positive and everyone helps one another, especially if there are complaints/ problems with customers.

    Cons

    Only Con is dealing with customer complaints, however, that comes with the job so you just need to know how to communicate and deal with people.

    Boots2019-08-27
  2. "Lovely staff, horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advisor 
    Recommends
    Positive Outlook

    I worked at Boots full-time for less than a year

    Pros

    Amazing, friendly and kind people with a friendly environment to work in.

    Cons

    Upper management treated staff horribly and would make them feel belittled.

    Boots2020-01-27
  3. "Good retail job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Assistant 
    Recommends

    I worked at Boots part-time for less than a year

    Pros

    Pay is good and staff are friendly and generally treated well

    Cons

    Management can sometimes be disorganised

    Boots2020-02-12
  4. "Teamwork makes the day a lot better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Pharmacy Advisor 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Boots part-time for more than 3 years

    Pros

    Very flexible hours, always room to go on full-time and progress within the company, lovely team to work with

    Cons

    Not a lot of budget in the company, can be very busy and stressful at times

    Boots2020-02-12
  5. "Has been a great place to work, currently undergoing a lot of change."

    StarStarStarStarStar
    Current Employee - Applications Manager in Nottingham, England

    I have been working at Boots full-time for more than 5 years

    Pros

    Plenty of opportunity to cross skill and move around the business.

    Cons

    Struggling retail / high street sector means future is uncertain.

    Boots2020-02-06
  6. "Nice workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Warehouse Picker in Nottingham, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Boots full-time for less than a year

    Pros

    Friendly staff easy work enough hours everyday

    Cons

    Meeting too many targets every week

    Boots2020-02-05
  7. Helpful (1)

    "Supportive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Agency Attorney I 

    I have been working at Boots full-time for more than 3 years

    Pros

    Huge company so multiple people to turn to for support. Someone will always have an answer and never feel alone

    Cons

    The way they negotiate salary is wrong - huge salary offered to externals to entice people to join but nothing offered to loyal employees and not willing to negotiate salary 90% of time. Very pushy on business targets almost to the point of putting patient safety at risk

    Boots2020-02-01
  8. "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dispensing Assistant 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Boots full-time for more than 8 years

    Pros

    Good pay, security and good training

    Cons

    Lack of staff and poor staff facilities in older stores

    Continue reading
    Boots2020-02-03
  9. "First Job"

    StarStarStarStarStar
    Former Employee - Customer Assistant in Merthyr Tydfil, Wales

    I worked at Boots full-time for more than a year

    Pros

    A fair employer - no serious complaints

    Cons

    Pay seems low, when considering the variety of tasks you must undertake - your tasks will extend beyond the shop floor and can include demanding manual tasks, such as in the stock room

    Boots2020-02-14
  10. "British company, unfortunate american"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Blackpool, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Boots full-time for less than a year

    Pros

    Good opportunity for CV, Career progression,

    Cons

    Area Managers taking control of 30 stores is a joke. Senior management have adopted american values of ridiculous workload, absolutely cutting down on staff numbers and extremely high expectation (Walgreens merger was a . With new loss of areas and reduced regions, a lot of great staff left and the ones that remained expect a ridiculous amount from their store managers.. Area managers extremely patronising and need to show compassion to their store managers as without them, they would not have a job and be achieving the targets that is expected of them by their managers. Support staff, show compassion to new staff. Don't throw your new managers into a hell hole without a clue in the world on how to do their jobs and then be advocates for 'mental health'. New area cuts, region cuts and tripling the number of stores that area managers have taken on means even less support for stores, for me this inevitably starts the beginning of the end no matter how delusional senior managers believe that this new model is a pinnacle of maximising profit. Running on fumes constantly and then getting told off for not getting jobs done. Massive focus on brand standards but many smaller stores look like they've been hit by tornadoes because there simply isn't enough staff to get the jobs done in a day. A million and one tasks sent by head office without a care in the world as to how much work Managers already need to do on that day. In essence, if you want unrealistic targets to have even a remote chance of being achieved, you need to provide your managers with support and staff. Brand standards and 10 billion audits can't be done if you expect a store manager to do all retail and operations, dispense, and run the Pharmacy as one person. Yes planning and being efficient is critical but that is only possible with resources.

    Continue reading
    Boots2020-02-14

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