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Boots

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Boots

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Boots Reviews

Updated 3 Dec 2023

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Found 6,562 of over 7K reviews
3.5
58% Recommend to a Friend
Boots Senior Vice President and Managing Director Sebastian James
61% Approve of CEO

Found 6,552 of over 7K reviews

3.5
58%
Recommend to a Friend
61%
Approve of CEO
Boots Senior Vice President and Managing Director Sebastian James
Sebastian James
1,296 Ratings

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "The pay was good for someone my age (£10 per hour) and we also got free makeup(in 622 reviews)
  • "very welcoming and friendly staff(in 413 reviews)
  • "The people I work with are all nice people and generally enjoyable to work alongside.(in 334 reviews)
  • "colleagues are friendly and helpful(in 318 reviews)
  • "Very helpful when starting and training was good.(in 184 reviews)
Cons
  • "Poor management; timetabled me too many hours and didnt listen when i told them.(in 513 reviews)
  • "managers don't know what they are doing they bully there staff especially in central london stores(in 265 reviews)
  • "6pm shift = long hours to be on your feet all day (can't sit down at the tills)(in 233 reviews)
  • "Sick pay and more time off at Christmas(in 50 reviews)
    1. 5.0
      6 Oct 2023
      Customer Service Advisor
      Former Employee
      Ilford, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good hours and the shift was great

      Cons

      It can be tiring sometimes

      1. 1.0
        23 Nov 2023
        Cosmetics Counter Manager
        Current Employee, less than 1 year
        Manchester, England
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Occasional Free products You can take your lunch whenever you like

        Cons

        This store is falling to pieces, it's absolutely vile as a working environment. The Boots company does NOT value or care about their staff members. The toilets are appalling, no hot water, the basement smells of sewage. The building is in ruins and they expect you to just ignore it. The do not train you, welcome you in as a valued team member, or try to encourage you in any way. You get nothing which is why they cannot retain any staff. All the nicest managers have left. Two managers have left in two months. I have never worked anywhere that is run in such a poor manner, they don't even try to pretend that you matter. Boots was great fifteen years ago, but not no, they seem intent on letting it get run into the ground. For a company that portrays that they are all about health, they are an absolute joke!

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        1. 2.0
          23 Oct 2023
          Pharmacist
          Former Employee, more than 1 year
          Recommend
          CEO Approval
          Business Outlook

          Pros

          - Salary is decent but could be a lot higher - Good staff discount - Friendly and great dispensary team - gain a good amount of experience working with patients of all backgrounds and training provided by the company in services

          Cons

          - constant work load pressure with hardly any empathy or sympathy from management , with a huge amount of responsibility to take on multiple services - Feeling like you have to multi-task and self-check a lot due to lack of staff and constant long queues , which are prone to more errors and feels unsafe running the pharmacy - Manager always on your case to complete so much ridiculous unnecessary e-learning that isn't even that relevant to you. - Constantly having to ask for more support with another full-time pharmacist to be hired for a busier bigger store but having insufficient response back

          1. 2.0
            30 Oct 2023
            Pharmacy Advisor
            Current Employee, more than 5 years
            Hull, England
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Good Christmas bonus (if you're not used to one) Good discount Small contribution to Christmas party

            Cons

            Sociopathic Management. Area management will bully lower management. Pharmacies ran dangerously short staffed. Tactfully no direct access to human resources any issues go via manager to an outlet called people point. Staff privacy is non existent, information discussed to area manager/some store based managers in private is spoken about not constructively but like gossip.

            1. 3.0
              20 Nov 2023
              Marketing Specialist
              Current Employee, more than 5 years
              Nottingham, England
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Managers in my area are great. Will always back you up and reasonable. Flexitime working Great teams to work with

              Cons

              Hybrid working is slowly but surely being removed, for no good reason. Pay is poor compared to brands or smaller companies

              1
              1. 3.0
                13 Nov 2023
                Supervisor
                Current Employee, more than 5 years
                London, England
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Employee Discounts: Boots may offer attractive employee discounts on their products, which can be a significant benefit, especially for those interested in health and beauty products. Career Development Opportunities: Large retail chains often provide opportunities for career advancement. Boots may have training programs, mentorship opportunities, and career development initiatives for employees.

                Cons

                Workload and Stress: The retail industry, including pharmacy and beauty, can be fast-paced and demanding. Employees may experience high workloads and stress, particularly during peak hours or busy seasons. Customer Service Challenges: Dealing with customers, especially in a retail setting, can be challenging. Employees may encounter difficult customers or face situations that require patience and effective communication.

                1. 3.0
                  18 Jul 2023
                  Finance Assistant
                  Former Employee, more than 8 years
                  Nottingham, England
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  - Employee discount - Some flexible working, mostly for people who have children - Mental health support via third party company paid for by Boots - Company may pay for qualifications

                  Cons

                  - Varies depending on your manager. Some very good and others very bad - Also varies depending on overall company plans - Increases in workload not always dealt with in good time, often staff who haven't been made redundant are overworked - Too much of an expectation to 'go the extra mile' - Lack of career progression, unless you want to be a manager. Particularly lacking if you're disabled - Open plan office is not amenable for everyone - Expected to train others a lot - More difficult for introverts who don't network - Not always flexible or understanding enough of people with disabilities, particularly invisible disabilities. HR approaches and ethos around this need updating. They also need to be more open to suggestions from disabled people rather than deciding what they need

                  1
                  1. 4.0
                    3 Dec 2023
                    Warehouse Operative
                    Former Employee, less than 1 year
                    Nottingham, England
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    The supervisors are very supportive

                    Cons

                    The work can feel very repetitive at times

                    1. 4.0
                      2 Dec 2023
                      Pre Registration Pharmacist
                      Former Employee
                      London, England
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Boots is a busy but well-known chain-store pharmacy

                      Cons

                      Annual salary is slightly lower compared to other community pharmacy

                      1. 1.0
                        18 Oct 2023
                        Pharmacist Store Manager
                        Former Employee, more than 10 years
                        Manchester, England
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        None, avoid at all costs

                        Cons

                        Worked at the company since I was 16. Watched it get worse and worse, the stores look battered and dated. Staffing levels are being cut to a dangerous level, and even when you think it can’t be slashed anymore - it’s still cut. No security, despite assaults on staff - staff report not feeling safe; but nothing is done about it. Any overtime you do as a manager isn’t paid, it’s “your choice to do it” even if the overtime means the store can open. The pharmacies are dangerous due to staffing. The stores aren’t safe due to no security. They only increased pharmacist’s wages because they were haemorrhaging pharmacists out of the door. Very inflexible. The non-pharmacist area manager was getting me to tidy shelves, despite the fact that I was signed in as RP, and had a queue. Young pharmacists…. Do not waste your career here.

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                      Boots Reviews FAQs

                      Boots has an overall rating of 3.5 out of 5, based on over 7,268 reviews left anonymously by employees. 58% of employees would recommend working at Boots to a friend and 45% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Boots employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Boots. This rating has been stable over the past 12 months.

                      58% of Boots employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Boots 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

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                      Human Resources Generalist

                      Hello everyone! I interviewed for a position back in the beginning of October. There were a few flags in the interview but I still followed up a week later and was told the company was taking there time with the interview process. Fast forward to this week, I get an invite for an in person interview that they set for a random date for a 2 hour time block. After two months of ghosting, should I attend the interview?

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                      Program Manager

                      Wondering if anyone else is getting zero response From job inquiries because it’s Christmas? I just found out I don’t have a job in January! I need to work at Least 30 hours a week for a nonprofit for my PSLF! I only have like 4-6 months left!!!

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                      Stellantis

                      I have a decent tech/business background and constantly get recruiters calling me asking if I’m interested in a role…probably at least 1x/month. I take the interviews because I figure it’s good practice but NEVER get selected for the role. Apart from feedback I’ve received regarding specific skills the employer wanted to see more of, I’m at a loss. Has anyone experienced this, what should I do?

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                      Glassdoor has 7,268 Boots reviews submitted anonymously by Boots employees. Read employee reviews and ratings on Glassdoor to decide if Boots is right for you.