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Boots Reviews

Updated 15 February 2018
1,307 reviews

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3.2
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Elizabeth Fagan
181 Ratings

1,307 Employee Reviews

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Pros
  • Straight-forward job, good pay for retail, good discounts (in 140 reviews)

  • Temp employees still got to use the staff discount card (in 111 reviews)

Cons
  • Heavy lifting and standing for long hours (in 68 reviews)

  • Work life balance is ok but sometimes not (in 25 reviews)

More Pros and Cons

  1. "Customer Assistant"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Customer Assistant in Cheltenham, England
    Former Employee - Customer Assistant in Cheltenham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Boots part-time (More than a year)

    Pros

    Very good pay and a friendly place to work. Get to experience different role not always just the same thing.

    Cons

    Can be funny about giving you over time as not keen on paying more money to employers.

    Advice to Management

    Have more group employee days so people can get to know each other better an work more effectively as a team.


  2. "Overall good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in London, England
    Current Employee - Customer Service Assistant in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Boots full-time (More than a year)

    Pros

    Good pay, discount on things like cinema and shopping and hotels. Boots discount card after 3 month probation. Friendly colleagues

    Cons

    Long hours if working full time, rude customers think you’re their slave, favouritism and targeting of staff goes on here which is not nice


  3. "Customer service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Manchester, England
    Current Employee - Customer Service Advisor in Manchester, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Boots full-time (More than a year)

    Pros

    Friendly, customer driven, targeted focused, plenty of professional opportunities, nice customers, good team

    Cons

    Small store, busy so hard to train, refunds policy, lack of hr access


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Oxford, England
    Former Employee - Customer Assistant in Oxford, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Boots part-time (More than a year)

    Pros

    Good staff, Good working environment

    Cons

    Pay wasn’t that good

    Advice to Management

    Management was fine


  6. "Nice company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boots part-time

    Pros

    People were nice to work with.

    Cons

    Management was a bit disorganised.


  7. "Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - No7 Advisor in Banbury, England
    Current Employee - No7 Advisor in Banbury, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Boots full-time (More than 5 years)

    Pros

    Discount, they are caring and will help you

    Cons

    Sick pay and more time off at Christmas

    Advice to Management

    Care more


  8. "Sales Assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boots part-time

    Pros

    Great working Environment
    Really enjoyed my time at Boots

    Cons

    Only con is My contract ending


  9. Helpful (1)

    "Favouritism ruled, staff bullying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Dispenser in Truro, England
    Former Employee - Pharmacy Dispenser in Truro, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Boots part-time (More than a year)

    Pros

    Staff discount, nice colleagues. Busy but fun

    Cons

    In the store where I worked there was a lot of favouritism. Also, severe bullying from managers and other staff. I was awaiting surgery and management felt I was faking so sent me for an independent examination, that doctor found my problem genuine and was baffled as to why the company had wasted time and resources confirming what they had already been told by my surgeon! ENDLESS staff searches, bullying and no empathy shown to staff. Too great a workload and staff actively encouraged to tell tales on each other. Nasty.

    Advice to Management

    Treat all staff equally not just your own personal favorites. Trust staff more and stop treating them as dishonest, it makes them want to be!


  10. "Christmas temp job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Christmas Temporary Sales Associate in Manchester, England
    Former Employee - Christmas Temporary Sales Associate in Manchester, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Boots part-time (Less than a year)

    Pros

    Amazing staff to work with, management were very organised

    Cons

    Paid weekly could be bad for some people


  11. "Great Place with Lovely Colleagues BUT Managers Were Ruthless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Christmas Temp Sales Assistant in York, England
    Former Employee - Christmas Temp Sales Assistant in York, England
    Recommends
    Neutral Outlook

    I worked at Boots part-time (More than a year)

    Pros

    Great Colleagues
    Busy Environment
    Flexible Working Hours
    Always Productive

    Cons

    Managers set unrealistic time expectations for unloading and stocking items from palettes/cages to shop floor and stockroom - especially when myself and another colleague were the only staff on the Christmas department all day.
    Not enough uniform jacket provisions when the store was cold: a lot of my role involved working in the huge stockroom and having to go outside to replace bins/deal with deliveries/bringing cages in and out - it was freezing in just my polo shirt! (Especially when the heating broke during a few days of snow).
    Expected to handle and sign for deliveries without any training in the process - had to ask other members of staff to assist.
    Self-service photo machines but barely any of the staff knew how to work them - managed to find a helpful colleague to tell me all there was actually more than one member of staff to assist customers when needed.


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