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      Burberry

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      Related searches: Burberry reviews | Burberry jobs | Burberry salaries | Burberry benefits
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      Customer Service Consultant Interview

      9 Aug 2017
      Anonymous interview candidate
      No offer
      Positive experience

      Other Customer Service Consultant interview reviews for Burberry

      Customer Service Consultant Interview

      4 Jul 2025
      Anonymous employee
      Leeds, England
      Accepted offer
      Average interview

      Application

      I applied online. I interviewed at Burberry in Aug 2017

      Interview

      Telephone chat about the role for around 15 minutes and then I was invited to complete an online video interview. If you're successful at that stage you're then invited to an actual telephone interview and then an assessment centre, and then training takes place in London with all expenses paid.

      Interview questions [1]

      Question 1

      Why do you want to work for Burberry? Do you have any holidays booked? How long will your commute be? What is your expected salary?
      Answer question
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Burberry (Leeds, England) in Aug 2021

      Interview

      Before the interview, we had to create a mood board showing our own personal style. In the interview we spoke about this and about the customer service role. It was all online as it was during COVID.

      Interview questions [1]

      Question 1

      How would you deal with a difficult customer?
      Answer question

      Customer Service Consultant Interview

      7 Mar 2016
      Anonymous interview candidate
      Hong Kong
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Burberry (Hong Kong) in Mar 2016

      Interview

      I applied this position online at Burberry career website. One month after the my application, I was invited to attend a interview by email. The interview consists of three session: 1.Group interview 2.Written Test 3. Individual interview. The e interview is nice in the way that they tried to have better arrangement for me even I needed to leave early at the end and skip the individual session.

      Interview questions [1]

      Question 1

      Group Discussion: What is luxury customer service? How would you describe Burberry? Give solution based on scenario. Written test: Reply three customer emails.
      Answer question