I applied online. The process took 1 week. I interviewed at CVS Health (Orlando, FL) in Aug 2016
Interview
A resume was a REQUIREMENT! Without it, you are out of luck. There are 3-4 people at one time in which you go thru 3 phases. Initially a walk thru with a recruiter to explain the job description and negotiate pay. What you commit to then is the end! Once you are both on the same page, you meet with a supervisor who will ask you prior work experience and judge language skills and in depth explainations. If succeeded futher, you will then meet with a head HR rep who will make you an offer.
Interview questions [1]
Question 1
Name a time when you were faced with a difficult customer? What was your approach to the customer? Did they leave satisfied?
Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well
Interview questions [1]
Question 1
Describe a time when you had to handle a difficult call
I applied online. I interviewed at CVS Health (Richmond, VA) in Mar 2026
Interview
The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.
Very formal with questions about customer care. Don’t need to have a medical background to apply. An interview with multiple managers makes the interview flow better and they ask different questions
