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      Capita

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      Customer Experience Advisor Interview

      26 Aug 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Capita in May 2019

      Interview

      Telephone interview then in person interview both quick and easy had to do role play too pretty simple process but ended up starting work 2 months after that due to there not being any trainers available

      Interview questions [1]

      Question 1

      Previous experience
      Answer question

      Other Customer Experience Advisor interview reviews for Capita

      Customer Experience Advisor Interview

      28 Jan 2020
      Anonymous interview candidate
      Leeds, England
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Capita (Leeds, England) in Jan 2020

      Interview

      I applied. A day later I was offered a one way video interview on hire view. I wasn't able to do it straight away because I had tonsillitis and a chest infection. Whilst every day they sent an email and they called twice until I had done the interview. They knew that I was ill and still continued. I think this is pushy, is this how they treat their customers as well as their applicants? Do they spam them every day till they buy a service/product? Maybe it's some where I do not want to work after all. Their job description says "Our ‘ideal’ candidate could be super confident, or maybe slightly shy.".... If this truly was the case then why do they filter you out the process before they even meet you in person? They claim to understand that "Understanding that everyone has different needs." Well do they really think this or is this just another one of them contradictive claims?

      Interview questions [1]

      Question 1

      Something along the lines of... Describe when you had received critical feedback? What did you do?
      Answer question

      Customer Experience Advisor Interview

      24 Jan 2018
      Anonymous employee
      Leeds, England
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 days. I interviewed at Capita (Leeds, England)

      Interview

      Recruiting through the agency, search recruitment but agreement was directly for capita. Standard group interview then signing forms. For the approval I waited only few days. Lots of forms to sign, make sure you send them all the documents needed

      Interview questions [1]

      Question 1

      Standard
      Answer question