Capita Reviews | Glassdoor.co.uk

Capita Reviews

Updated 18 January 2019
1,774 reviews

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2.8
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Capita CEO Jon Lewis
Jon Lewis
184 Ratings

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  1. Featured Review

    "Working review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time

    Pros

    Capita is one of the best companies I have had the pleasure of working for, they cannot do enough for their staff and their graduate training and professional development is one of the best on the market.

    Cons

    Communication channels in such a large organisation can sometimes get convoluted and difficult to manage especially on larger projects


  2. "Review of company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in London, England
    Former Employee - Director in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capita full-time (More than 3 years)

    Pros

    Great people work well together

    Cons

    Need more direction from mgt

  3. "It’s what you make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in London, England
    Current Employee - Consultant in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Capita full-time (More than 3 years)

    Pros

    - I joined on the grad scheme (when it offered good qualifications) and made the most of every opportunity to move around the company, although I was lucky to have supportive bosses who allowed me to do so (not everyone was so fortunate)
    - Great people; I haven’t worked in a bad team

    Cons

    - Salary capping, there’s a stupid rule that any increase in of 10%+ has to be approved by the board, no matter the how big the promotion
    - Disempowered management in business units, ultimately they do not have the final say or any real power over their business despite being in a C-level role. This sadly undermines some great leaders.
    - There is a great disconnect between senior leaders/board members and blue collar workers who make up the vast majority of the workforce. This makes genuine improvement difficult for those of us in the middle trying to make things happen and somehow please both sides.
    - Historically finance has been king, this doesn’t really seem to be changing as it should

    Advice to Management

    Gain true understanding of what businesses do and the mood in them before making strategic decisions, otherwise no change can be effective and bring lasting improvements.


  4. "Okay"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time

    Pros

    training, wide area of work, size of the company, nice location, flexible working

    Cons

    business model, sustainability for the job,


  5. "Not as bad as everyone thinks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita full-time

    Pros

    Lovely people, huge attempts to improve culture, lots of ambition to deliver excellent customer service.

    Cons

    People who'd been over-promoted due to long service, rigidity, red tape, some dumb ideas pushed through.


  6. "Disability Assessor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Assessor in Derby, England
    Current Employee - Disability Assessor in Derby, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (More than a year)

    Pros

    Flexible work style and interesting as well as challenging

    Cons

    longer work times than some expect


  7. "Excellent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nottingham, England
    Current Employee - Anonymous Employee in Nottingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita (Less than a year)

    Pros

    - Great company with great management

    Cons

    - Lack of development

  8. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glasgow, Scotland
    Current Employee - Anonymous Employee in Glasgow, Scotland
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Capita full-time (More than a year)

    Pros

    Great people around you and help is always on hand

    Cons

    Salary is average and even for a great salesperson targets are unachievable

    Advice to Management

    Focus more on the staff you have rather than the out with the old in with the new method


  9. "Pros and Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PIP Assessor
    Former Employee - PIP Assessor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capita full-time (Less than a year)

    Pros

    Pay, Comfortable facilities, Good structure, Nice staff

    Cons

    Targets are unachievable
    Pressurised work environment
    Poor work life balance encouraged

    Advice to Management

    Negotiate more reasonable targets


  10. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Leeds, England
    Current Employee - Director in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (More than 5 years)

    Pros

    Large company, diverse, good benefits

    Cons

    sometimes tough working environment and often costs cutting

    Advice to Management

    Listen more