Capita Reviews

3.0

41% would recommend to a friend

(8,152 total reviews)
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Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,152 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

8K reviews
2.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fully remote, decent pay, lots of overtime

Cons

Onboarding was the worst I’ve ever seen by a long distance. Sat around doing nothing for months on end then with two 1 hour videos and some PDF’s thrust into doing people’s Penions on systems I’ve never used before and expected to get through cases when I’ve never done one before. Authorising people’s work when I’ve done a case before in my life. They set you up to fail and you’re constantly making mistakes. You’re better off somewhere else if you actually want to learn a new skill or work in pensions. It’s a nightmare if you’re new and I’m looking for new job as I can’t take it anymore.

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Glassdoor has 8,868 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.