Capita Reviews | Glassdoor.co.uk

Capita Reviews

Updated 23 April 2019
2,105 reviews

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2.9
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Capita CEO Jon Lewis
Jon Lewis
275 Ratings

Employee Reviews

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Pros
Cons
  • "Being given chances for career progression tend to rely upon being one of the manager's favourites" (in 63 reviews)

  • "Senior Management and a communications black-hole (also improving)" (in 63 reviews)

More Pros and Cons

  1. Featured Review

    "On the up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in London, England
    Current Employee - Consultant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (More than a year)

    Pros

    The relatively new CEO is clearly making some much needed improvements: better technology, greater communication, enhanced HR practices and a logical organisational structure. There is a degree of flexible working and the new offices are nice and in a great location.

    Cons

    Too much adherence to antiquated policies that make you feel more like a number than someone who is valued. Below market pay and incentives. At times it feels like you're only part of a small division rather than a big company with broader goals and ambitions. Knowledge management and sharing experiences is hard to find.

    Advice to Management

    Continue to modernise the company and bring it into the 21st century - it's certainly coming only. Try to integrate those hidden away in niche divisions into the broader business to enhance the sense of collective purpose.


  2. Helpful (1)

    "An exciting time to be part of Capita"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (More than 10 years)

    Pros

    Great CEO, Caring Employer, Lots of Opportunities, Great Work/Home balance, am excited to see the next chapter with the number of ideas coming from the Exec around Capita's future

    Cons

    Diversity makes it difficult to keep up with internal news.

    Advice to Management

    Better communication around pay/bonus process.

  3. "Good temp work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Administrator in Sheffield, England
    Former Employee - Office Administrator in Sheffield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capita full-time (Less than a year)

    Pros

    Work was interesting with the BBC contract

    Cons

    Pay wasn't great through temp agency


  4. "HR Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HR&Payroll Administrator in Orpington, England
    Current Employee - HR&Payroll Administrator in Orpington, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Capita full-time (More than a year)

    Pros

    Benefits and training are great

    Cons

    Salary is poor due to the work load

    Advice to Management

    Increased Salaries


  5. "Challenging but not pay rise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer
    Current Employee - Network Engineer
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (More than 3 years)

    Pros

    Great team, freedom to work remotely when required, challenging projects

    Cons

    No pay rise for the last 3 years. As always trying to do more work with less people meaning you have less time to help colleauges out due to your own work load. Some of the senior management seem to be more interested in how the appear to their bosses than engaging with their team.

    Advice to Management

    Reward the teams that are doing well with a pay rise.


  6. "Energy Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Energy Analyst in Letchworth, England
    Current Employee - Energy Analyst in Letchworth, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Capita full-time (More than a year)

    Pros

    Good team and support from PM

    Cons

    Communication is poor and very little interaction with line manager


  7. "Customer service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Capita full-time

    Pros

    Alright pay, easy job. Wasnt busy

    Cons

    Be careful with he managers, they favour a lot of people. The actual workplace is an alright environment

  8. "No rewards for loyalty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Capita full-time

    Pros

    Flexible working hours and location of office

    Cons

    Inconsistency in salaries, minimal pay-rises, and no rewards for loyalty


  9. "Capita Employee for 10 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Manager in Bristol, England
    Current Employee - Software Development Manager in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (More than 8 years)

    Pros

    Supportive environment. Excellent standards and processes with business unit. Interesting work and lots of scope for career progression. Large amount of investment in our products.

    Cons

    Within the business unit I work in, nothing springs to mind.

    Advice to Management

    Looking forward to seeing the (fairly) new CEO brings in his business transformation.


  10. "O2 payment management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Runcorn, England
    Former Employee - Anonymous Employee in Runcorn, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Capita full-time (Less than a year)

    Pros

    Loads of support, money, people who work there are great, the hours are quite good if you don’t have kids

    Cons

    If you struggle with the hours you have to leave and reapply in 2 months or wait 6 months I couldn’t wait due to childcare