Capita Reviews | Glassdoor.co.uk

Capita Reviews

Updated 19 Sep 2019

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Found 2368 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
49%
Recommend to a Friend
77%
Approve of CEO
Capita CEO Jon Lewis
Jon Lewis
398 Ratings
Pros
Cons
More Pros and Cons
  1. Featured Review
    Helpful (11)

    "On the up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consultant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time for more than a year

    Pros

    The relatively new CEO is clearly making some much needed improvements: better technology, greater communication, enhanced HR practices and a logical organisational structure. There is a degree of flexible working and the new offices are nice and in a great location.

    Cons

    Too much adherence to antiquated policies that make you feel more like a number than someone who is valued. Below market pay and incentives. At times it feels like you're only part of a small division rather than a big company with broader goals and ambitions. Knowledge management and sharing experiences is hard to find.

    Advice to Management

    Continue to modernise the company and bring it into the 21st century - it's certainly coming only. Try to integrate those hidden away in niche divisions into the broader business to enhance the sense of collective purpose.

    Capita2019-03-21
  2. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Disability Assessor in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time for more than 3 years

    Pros

    Flexible, good salary, excellent management

    Cons

    IT systems can be down a lot

    Advice to Management

    Continue to be open and fair

    Capita2019-07-07
  3. "Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Manager in Leeds, England
    Positive Outlook

    I worked at Capita full-time for more than 3 years

    Pros

    Team, environment, benefits, recruitment process

    Cons

    Line management, pay, hours, lack direction

    Advice to Management

    Fairness of treatment, lacking focus at higher level

    Capita2019-09-19
  4. "Working for Capita in Glasgow full time for less than a year."

    StarStarStarStarStar
    Current Employee - Pensions Technician in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Capita full-time for less than a year

    Pros

    Good pay, friendly colleagues, flexible working, interesting projects on pensions.

    Cons

    Poor communication with head office, little training.

    Capita2019-09-17
  5. "Plus net is a good company, capita however was not"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Leeds, England
    Doesn't Recommend
    Negative Outlook

    I worked at Capita full-time for more than a year

    Pros

    Leeds valley park - free bus from city centre to work.

    Cons

    Prison/school culture at Capita site. Only select few “chosen ones” have a good time at work. Others have to work like slaves tied to a computer. Long hours

    Advice to Management

    Treat your staff like humans not monkeys

    Capita2019-09-16
  6. "Good Company"

    StarStarStarStarStar
    Current Employee - Business Analyst 

    I have been working at Capita full-time

    Pros

    learnt a lot, was given a lot of responsibility

    Cons

    management changes are dull and can be stressful

    Capita2019-09-16
  7. "."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - O2 Collections 

    I have been working at Capita part-time

    Pros

    The people make the job, everyone is lovely and flexible shift patterns

    Cons

    The job is repetitive taking calls and some customers can be rude

    Capita2019-09-10
  8. "competitive"

    StarStarStarStarStar
    Current Employee - Project Manager 

    I have been working at Capita full-time

    Pros

    competitive salary, interesting, career opportunities

    Cons

    cost of parking in location

    Capita2019-09-06
  9. "Case handler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Case Handler 
    Positive Outlook

    I worked at Capita full-time for more than a year

    Pros

    Working as a case handler as a PPI contract, the money was good and promotions were there if you worked hard enough

    Cons

    Length of contracts were short

    Capita2019-09-06
  10. "Massive organisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Processor in Glasgow, Scotland
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Capita full-time for less than a year

    Pros

    Different career paths open to you if you can make the jump

    Cons

    Each contract has its flaws

    Advice to Management

    Have back up plans in place of forecasts fail

    Capita2019-09-05
Found 2368 reviews