Capita Reviews

Updated 10 Jul 2020

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3.0
49%
Recommend to a Friend
77%
Approve of CEO
Capita CEO Jon Lewis
Jon Lewis
590 Ratings
Pros
Cons
More Pros and Cons
  1. Featured Review

    "Good place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Quality Assurance in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time for more than 3 years

    Pros

    Plenty of opportunities to move around new roles

    Cons

    Fast paced need to be self directed to keep motivated.

  2. "Good Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst Developer 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Capita full-time for more than 5 years

    Pros

    A good company to work

    Cons

    Doesn’t have a career opportunity

  3. "Been here for 3 years"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor 
    Recommends
    Positive Outlook

    I have been working at Capita full-time for more than 3 years

    Pros

    Monday to Friday 9-5 Bank holidays off Great management Opportunity to grow

    Cons

    Super strict on Time keeping

  4. "review"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Test Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Capita full-time for more than a year

    Pros

    team work at grass routes great

    Cons

    management too busy with clients to look after staff

    Continue reading
  5. "Decent"

    3.0
    Former Employee - Anonymous Employee 

    I worked at Capita full-time

    Pros

    Good people to work with

    Cons

    Less than ideal shift patterns

  6. "Great working environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Centre Agent in Leeds, England
    Recommends
    Positive Outlook

    I worked at Capita full-time

    Pros

    Company Benefits such as discounts training Equipment Work facilities Progression

    Cons

    Unorganised Redundancy Environment Lack of manager experience Unpaid holiday

  7. "Start your career here, stay if you like it."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Pension Administrator in Sheffield, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Capita full-time

    Pros

    Working from home was implemented well. Record management system can work well if used to its full potential. Immediate team members are what will keep you there. Much like any other large company realistically.

    Cons

    Insular, very little best practice between teams being shared. Those who shout loudest get what they want. Repeatedly implementing IT solutions without full testing, leaving those on the front line to mop up the fallout

    Continue reading
  8. "parts"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Parts in Newcastle upon Tyne, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capita full-time

    Pros

    good company to work for

    Cons

    not good at communication with staff

    Continue reading
  9. "Not great"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Preston, North East England, England

    I have been working at Capita full-time for more than 5 years

    Pros

    The people in a crisis

    Cons

    Too much cost reduction not enough margin

  10. "Tough company"

    3.0
    Current Employee - Resource Director in Birmingham, England

    I have been working at Capita full-time

    Pros

    Focused on returning to a profitable org

    Cons

    Will take necessary steps to get where they need to go

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