Capita Reviews | Glassdoor.co.uk

Capita Reviews

Updated 21 March 2019
1,922 reviews

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2.9
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Capita CEO Jon Lewis
Jon Lewis
244 Ratings

Employee Reviews

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Pros
Cons
  • "Senior Management and a communications black-hole (also improving)" (in 62 reviews)

  • "Being given chances for career progression tend to rely upon being one of the manager's favourites" (in 60 reviews)

More Pros and Cons

  1. Featured Review

    "Working review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time

    Pros

    Capita is one of the best companies I have had the pleasure of working for, they cannot do enough for their staff and their graduate training and professional development is one of the best on the market.

    Cons

    Communication channels in such a large organisation can sometimes get convoluted and difficult to manage especially on larger projects


  2. "Great company going through a lot of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time

    Pros

    - Lot of opportunities
    - Hard work is rewarded
    - Friendly environment
    - Inspiring and visible leadership team

    Cons

    - Not great benefits or pension

  3. "On the up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in London, England
    Current Employee - Consultant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (More than a year)

    Pros

    The relatively new CEO is clearly making some much needed improvements: better technology, greater communication, enhanced HR practices and a logical organisational structure. There is a degree of flexible working and the new offices are nice and in a great location.

    Cons

    Too much adherence to antiquated policies that make you feel more like a number than someone who is valued. Below market pay and incentives. At times it feels like you're only part of a small division rather than a big company with broader goals and ambitions. Knowledge management and sharing experiences is hard to find.

    Advice to Management

    Continue to modernise the company and bring it into the 21st century - it's certainly coming only. Try to integrate those hidden away in niche divisions into the broader business to enhance the sense of collective purpose.


  4. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Digital Marketing Executive in London, England
    Current Employee - Senior Digital Marketing Executive in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (More than 5 years)

    Pros

    Great career opportunities available, good management with an aim to develop their employees, exciting projects and changes ahead, nice work/life balance, flexible and agile working.

    Cons

    Sometimes has a negative reputation but doing some great work and making positive changes. As such a big company, good communication can be difficult but this is improving.


  5. "good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Capita full-time

    Pros

    the people and the atmosphere

    Cons

    stats and the pressure to compete


  6. "Large Company - Small Minds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Capita full-time

    Pros

    Good work to life ratio

    Cons

    Resistance to Change in an evolving digital market

    Advice to Management

    Be the Change you want your employees to be. Do not stifle initiative and drive.


  7. "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time (More than 5 years)

    Pros

    Flexible Working arrangements, encouragement to pursue professional development training

    Cons

    Pay hike or bonus very rare

  8. "TRANSFORMATION"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capita full-time

    Pros

    Great life/work balance, grown up work ethos, magnitude of potential across the company

    Cons

    Heavily governed, 2018 to much transition for transformation was confusing, Some new management issues. Finance centric opposed to Sales innovation,

    Advice to Management

    Do want to promise. Take care of the good people - unnecessary losses over the last 12 months due to simple things that could have been avoided.


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Advisor in Rotherham, England
    Current Employee - Customer Experience Advisor in Rotherham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (More than 3 years)

    Pros

    Worked here for 4 years now and can be very flexible, had many shift patterns that suit me with lots of support from managers and colleagues and everyones really friendly, worked across lots of different clients and had different roles with plenty of progression opportunities.

    Cons

    Holiday availability can sometimes be difficult but will always try make availability possible.


  10. "Team Lead"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita full-time

    Pros

    Good company, salary is comparative !!

    Cons

    On shore - Offshore model is not working.