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    Capita Reviews

    Updated 19 Sep 2019

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    Found 2368 reviews

    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    49%
    Recommend to a Friend
    77%
    Approve of CEO
    Capita CEO Jon Lewis
    Jon Lewis
    398 Ratings
    Pros
    Cons
    More Pros and Cons
    1. Featured Review
      Helpful (11)

      "On the up"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Consultant in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capita full-time for more than a year

      Pros

      The relatively new CEO is clearly making some much needed improvements: better technology, greater communication, enhanced HR practices and a logical organisational structure. There is a degree of flexible working and the new offices are nice and in a great location.

      Cons

      Too much adherence to antiquated policies that make you feel more like a number than someone who is valued. Below market pay and incentives. At times it feels like you're only part of a small division rather than a big company with broader goals and ambitions. Knowledge management and sharing experiences is hard to find.

      Advice to Management

      Continue to modernise the company and bring it into the 21st century - it's certainly coming only. Try to integrate those hidden away in niche divisions into the broader business to enhance the sense of collective purpose.

      Capita2019-03-21

    2. "Amazing"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Disability Assessor in Birmingham, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capita full-time for more than 3 years

      Pros

      Flexible, good salary, excellent management

      Cons

      IT systems can be down a lot

      Advice to Management

      Continue to be open and fair

      Capita2019-07-07
      3. Join the Capita team
      See Our Latest Jobs

    3. "Experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Operations Manager in Leeds, England
      Positive Outlook

      I worked at Capita full-time for more than 3 years

      Pros

      Team, environment, benefits, recruitment process

      Cons

      Line management, pay, hours, lack direction

      Advice to Management

      Fairness of treatment, lacking focus at higher level

      Capita2019-09-19

    4. "Working for Capita in Glasgow full time for less than a year."

      StarStarStarStarStar
      Current Employee - Pensions Technician in Glasgow, Scotland
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at Capita full-time for less than a year

      Pros

      Good pay, friendly colleagues, flexible working, interesting projects on pensions.

      Cons

      Poor communication with head office, little training.

      Capita2019-09-17

    5. "Plus net is a good company, capita however was not"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Technical Support Agent in Leeds, England
      Doesn't Recommend
      Negative Outlook

      I worked at Capita full-time for more than a year

      Pros

      Leeds valley park - free bus from city centre to work.

      Cons

      Prison/school culture at Capita site. Only select few “chosen ones” have a good time at work. Others have to work like slaves tied to a computer. Long hours

      Advice to Management

      Treat your staff like humans not monkeys

      Capita2019-09-16

    6. "Good Company"

      StarStarStarStarStar
      Current Employee - Business Analyst 

      I have been working at Capita full-time

      Pros

      learnt a lot, was given a lot of responsibility

      Cons

      management changes are dull and can be stressful

      Capita2019-09-16

    7. "."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - O2 Collections 

      I have been working at Capita part-time

      Pros

      The people make the job, everyone is lovely and flexible shift patterns

      Cons

      The job is repetitive taking calls and some customers can be rude

      Capita2019-09-10

    8. "competitive"

      StarStarStarStarStar
      Current Employee - Project Manager 

      I have been working at Capita full-time

      Pros

      competitive salary, interesting, career opportunities

      Cons

      cost of parking in location

      Capita2019-09-06

    9. "Case handler"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Case Handler 
      Positive Outlook

      I worked at Capita full-time for more than a year

      Pros

      Working as a case handler as a PPI contract, the money was good and promotions were there if you worked hard enough

      Cons

      Length of contracts were short

      Capita2019-09-06

    10. "Massive organisation"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Claims Processor in Glasgow, Scotland
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at Capita full-time for less than a year

      Pros

      Different career paths open to you if you can make the jump

      Cons

      Each contract has its flaws

      Advice to Management

      Have back up plans in place of forecasts fail

      Capita2019-09-05
    Found 2368 reviews
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