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    Capita Reviews

    Updated Dec 9, 2019

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    3.0
    51%
    Recommend to a Friend
    76%
    Approve of CEO
    Capita CEO Jon Lewis
    Jon Lewis
    477 Ratings
    Pros

    • "love the atmosphere and the work-life balance that the company gives you" (in 117 reviews)

    • "I've been working for just around 6 months but never have I ever seen such a friendly work environment ever" (in 101 reviews)

    Cons
    More Pros and Cons
    1. Featured Review
      Helpful (2)

      "Great working environment with supportive managers and colleagues"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Quality Analyst in Manchester, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capita part-time for more than 10 years

      Pros

      Great team working environment. Opportunities for personal and professional development.

      Cons

      Frustrations with slow technology required to perform my role.

      Advice to Management

      Feeling positive about the changes towards employees and believe senior management support them, not just my local management, which are superb. Would love some upgraded computer technology - systems are sometimes painfully slow, resulting in a less effective and less productive working day.

      Capita2019-10-10

    2. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Project Manager in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capita full-time for less than a year

      Pros

      Very flexible. Good performance recognised and rewarded

      Cons

      None so far. Good place to work

      Capita2019-10-15
      3. Join the Capita team
      See Our Latest Jobs

    3. "Hard work doesn't pay off"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Recruiter in Rotherham, England
      Recommends
      Negative Outlook
      No Opinion of CEO

      I have been working at Capita full-time for more than 3 years

      Pros

      Opportunities available if you are focused and hardworking

      Cons

      Not recognised for the hard work you have done, all about favouritism and cliques

      Advice to Management

      Listen to your staff

      Capita2019-12-09

    4. "Enlightening"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Glasgow, Scotland
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Capita full-time for more than a year

      Pros

      Bonus structure, friendly atmosphere, amazing staff, excellent incentives.

      Cons

      No management on own outcomes. Cant select what you get coming through.

      Capita2019-12-06

    5. "Useful experience and varied opportunities"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Operations Manager 
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I have been working at Capita full-time for less than a year

      Pros

      Exposure to products and workstreams you might not usually be exposed to.

      Cons

      High attrition, left hand doesn't know what the right hand is doing; meaning missed opportunities and waste.

      Advice to Management

      Mean what you say. A people focussed mindset shouldn't just be for lower and middle management.

      Capita2019-12-05

    6. "Decent Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Business Manager in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capita full-time for less than a year

      Pros

      Good benefits, Good Management

      Cons

      Poor Training, Could be more structured

      Advice to Management

      Train staff more

      Capita2019-12-02

    7. "Decent company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Project Manager 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capita full-time for more than 8 years

      Pros

      Broad horizon as Capita is huge in terms of verticals of services

      Cons

      Not good on payscale for internal movers

      Advice to Management

      To retain talent please apply market correction on internal job promotion employees

      Capita2019-12-03

    8. "Not now"

      StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Capita full-time for more than 10 years

      Pros

      Don't wish to answer yet

      Cons

      Nothing to say at the mo

      Capita2019-11-30

    9. "Excellent progression opportunites within a supprotive company."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Clinical Trainer in Leicester, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capita full-time for more than 5 years

      Pros

      Capita are excellent at recognising and prompting talent from within, which has meant I have had many opportunities to progress skills and work in areas that I would not have had chance to work in otherwise. The career pathways within the area of the business I work are only getting clearer as Capita are investing in their people. There has been a lot of support in each post I have worked and I feel there is an... open door policy to the senior management team which encourages every person within the business to gain as much experience as they want to.

      Show More

      Cons

      Many of the progression opportunities are based in Birmingham, which I have not found to be an issue however colleagues who live further away have found this a block to their career options.

      Capita2019-11-19
    10. Helpful (1)

      "Mixed Feelings"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Consultant in London, England
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I worked at Capita full-time for more than 3 years

      Pros

      Some really great people. A nice team

      Cons

      Lack of alignment across the business. Jack of all trades and master of none.

      Capita2019-11-18
    Found 2530 reviews
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