Customer Service Adviser applicants have rated the interview process at Capita with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 57.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Adviser roles take an average of 18 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Capita overall takes an average of 20 days.
Common stages of the interview process at Capita as a Customer Service Adviser according to 2 Glassdoor interviews include:
Background check: 20%
Phone interview: 20%
One on one interview: 20%
Skills test: 20%
Presentation: 20%
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I applied online. The process took 3 weeks. I interviewed at Capita (Leeds, England) in Nov 2021
Interview
It was interesting and interactive. It started with the interviewer telling me about the company and the benifits/perks of working with Capita. She then moved on to ask me a couple of questions. The call ended with her giving me a feedback on the process.
Interview questions [1]
Question 1
1. Why do you think you’re a good fit for this role? 2. Why are you applying for this role rather than something in line with what you studied? 3. Give an example of when you went above and beyond for a customer. 4. How would you deal with a difficult customer? 5. Why do you think this company will be a good fit for you/ why did you apply to capita
I applied online. The process took 2 weeks. I interviewed at Capita (Birmingham, England) in Feb 2025
Interview
It was a microsoft teams interview where told me about the job and then asked me questions it was meant to last 30 mins but only lasted 15 but I didn't get it :( .
Gaming game that tests your thinking and response in certain circumstances and test your thinking and literacy there’s also maths in it as well and the game has a certain time period