Customer Service Representative applicants have rated the interview process at Capita with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 57.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 27 days to get hired, when considering 40 user submitted interviews for this role. To compare, the hiring process at Capita overall takes an average of 20 days.
Common stages of the interview process at Capita as a Customer Service Representative according to 40 Glassdoor interviews include:
One on one interview: 17%
Background check: 17%
Phone interview: 13%
Skills test: 13%
Presentation: 12%
Group panel interview: 9%
Drug test: 5%
Personality test: 5%
Other: 4%
IQ intelligence test: 3%
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I interviewed at Capita (Dublin, Dublin) in Mar 2022
Interview
FIRSTLY PROCESS IS ASSESMENT AND THEN INTERVIEW AND YOU WILL GET MAIL IF YOU ARE SELECTED WITHIN 1 DAY Interview process involves resume submission, initial screening, interviews (phone, video, in-person), skills assessment, background checks, and offers. It assesses qualifications, fit, and potential for candidates.
Other Customer Service Representative interview reviews for Capita
Not overly challenging and a relaxed conversation. Scenario based questions, designed to test problem solving skills. Drawing on past experiences, a candidate should not be too stressed by the process.
A video call with someone calling from a different country & office. They ask stock questions and don't give feedback on your answers, so I assume the recorded video interview is then sent on for review. They weren't too sure of the shift hours or other job details. They ask standard fare questions, such as how would you deal with a difficult customer, how would you phrase an email and an example of you offering exemplary service to a customer.
Interview questions [1]
Question 1
How do you deal with a client that is unsatisfied?
The process started with an online application where I submitted my CV and answered a few screening questions. After that, I was invited to a phone interview which focused on my experience and availability. Finally, I attended an in-person interview that included a group activity and a short one-to-one discussion with the hiring manager. Overall, the process was clear and well-structured.
Interview questions [1]
Question 1
They asked me to take part in a group activity to see how I worked as part of a team. In addition, I was asked a few standard customer service questions such as how I would handle a difficult customer, and examples of times I have provided good service.