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      Capital One

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      Senior Operations Analyst Interview

      24 May 2013
      Anonymous interview candidate
      Plano, TX
      No offer
      Positive experience
      Difficult interview

      Application

      I applied through university. The process took 2 weeks. I interviewed at Capital One (Plano, TX) in Feb 2013

      Interview

      Applied through campus recruiting, invited to super day few weeks later. Night prior to interview, they have a meet and greet with new hires in the position you're interviewing for. If you can, I'd recommend you skip it or make a brief appearance. You're better off prepping or sleeping. The interviews themselves are as follows: 2 case interviews and 1 behavioral in some order. If you do well, you will be invited to stay for a third case interview after lunch. If you do well on the third case, you will get the job. If you are told that you are done for the day after lunch and do not get a third case, you did not get the job. The behavioral interview is very easy, standard behavioral fanfare. The cases are quantitative and do have correct answers. I was asked two case questions: one on deciding how to market to clients (either through mail or telemarketing) and one on how to assess risk on credit cards. Know the response rate & breakeven formulas and you should be okay. Study hard and get yourself acclimated with the practice cases that they provide beforehand. Finally, they respond within 4-5 days of the interview of the decision, and like I said, if you didn't get a third case interview, don't hold your breath. Company seemed like a good place to work, so it was disappointing to not get the offer.

      Interview questions [1]

      Question 1

      Case questions mentioned above
      Answer question
      1

      Other Senior Operations Analyst interview reviews for Capital One

      Senior Operations Analyst Interview

      15 Aug 2016
      Anonymous interview candidate
      McLean, VA
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Capital One (McLean, VA)

      Interview

      It was a case interview with practical questions along with a typical STAR interview. Some of the interviewers were very nice, some were short and on the rude side. We had to calculate for example if a transaction over the credit limit would be allowable or not or decide whether to roll out a certain campaign. If you are not familiar with the industry it can be tough.

      Interview questions [1]

      Question 1

      Would you allow a transaction over the credit limit. They provided numbers for you to be able to calculate it.
      1 Answer
      1

      Senior Operations Analyst Interview

      14 May 2015
      Anonymous interview candidate
      Richmond, VA
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Capital One (Richmond, VA) in Apr 2015

      Interview

      First a phone call with the recruiter followed by a phone case interview which was pretty simple. Power day at their campus included 4 interviews- 2 cases plus 2 behavioral. Behavioral interviews are the most straightforward interviews on earth. Three straight questions are asked with an expected STAR format answer. Cases are adaptive in that the difficulty of cases will increase as you answer questions correctly.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to anticipate a problem and resolve it before it became an issue. Tell me about a time when you had a difficult team to deal with.
      Answer question
      9

      Senior Operations Analyst Interview

      5 Jan 2016
      Anonymous interview candidate
      Richmond, VA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Capital One (Richmond, VA) in Apr 2015

      Interview

      screening call from HR, then a phone case interview from a senior manager. And I was be invited to the onsite interview on Virginia. The whole process is great and HR is really helpful. Unfortunately, I didn't been asked to stay for the additional interview at afternoon. I received the rejected phone couple days later by calling from HR. They appreciated all the interviewees. It's a pleasure experience.

      Interview questions [1]

      Question 1

      phone screening interview question is typical call center and customer volume. Simple math calculation.
      Answer question
      1