Capital One Reviews

Updated Sep 16, 2021

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Found 6,593 of over 11,054 reviews

4.1
78%
Recommend to a Friend
99%
Approve of CEO
Pros
  • "This company had great Work-life balance(in 1319 reviews)

  • "Great benefits and awesome people(in 862 reviews)

  • Cons
  • "Performance management curve fitting isn’t great(in 338 reviews)

  • "Work life balance is a little distracted(in 263 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee
      Featured Review

      Genuine investor in people

      Oct 17, 2020 - Head of Brand Strategy in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Development Culture - you’re encouraged to really own your own development and the opportunities you see and go after. Commitment to work/life balance. Investor in People - they hire brilliant people and recognise individual talent. It’s an amazing place to work - even on zoom.

      Cons

      Can’t think of any cons! They expect a lot but give back in what their employees give.

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    2. 5.0
      Former Employee, more than 3 years

      Great Company

      Sep 10, 2021 - FLM Manager in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company and social element

      Cons

      None i can pick up on

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    4. 4.0
      Current Employee, more than 1 year

      Working at capital one review.

      Sep 16, 2021 - Senior Risk Coordinator in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fantastic modern office environment to work in, positive staff and good pay.

      Cons

      Can sometimes implement changes that often do not seem necessary in terms of processes.

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    5. 5.0
      Current Employee, more than 1 year

      Great company to work for

      Aug 22, 2021 - Complaints Handler in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -By far the best company culture I’ve been a part of, genuinely cares about agent development and well-being - Generous sick allowance after 1 year - Several ways to earn extra rewards/money throughout the year - Thorough training - Great people - Lots to get involved in if you want to

      Cons

      - Just announced permanent working from home for front line agents, only 2 core office days a month - You can feel very distant from the company and department working from home, difficult to get to know colleagues - Complaints don’t get a lot of recognition as a front line department, by far the most demanding department to be in, especially as we need to know so much about everything and get it right for customers. The pay shouldn’t be the same as UK Collections and Fraud considering how much we deal with and how many people are leaving at the moment, it’s kind of a kick in the teeth.

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    6. 3.0
      Current Employee, more than 1 year

      Less Salary & tough for QE's to make their place anymore

      Sep 3, 2021 - Senior Associate in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Dev do QA - Balance is ok - pay for learning Udemy etc - surprise perks, lunch etc

      Cons

      - Dev do QA, so QA/SDET can feel useless... Will suggest QA people to not join - salaries offered to experienced QE same as interns

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    7. 5.0
      Current Employee, more than 3 years

      Excellent company to work for

      Aug 9, 2021 - Technical Programmer Manager II in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture, great people, not expected to work stupid long hours, based on trust and work collaboratively with some Excellent people

      Cons

      The culture is difficult to replicate remotely Performance management is very typically American but this is only minor

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    8. 3.0
      Current Employee, more than 1 year

      Poor for Mobile Engineers

      Aug 20, 2021 - Senior Mobile Software Engineer in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      • Friendly people and some brilliant engineers to work with • Financially stable through these tough times • Decent benefits and learning resources

      Cons

      • For any small piece of work there's twice as much process. You want to refactor a screen? Speak to 10 different people and you might be able to do it in 1-3 months' time. This means that, as an engineer, you stagnate the moment you join the company - especially for senior engineers • Even when work gets done, it's usually very basic. No boundaries are pushed and generally it's difficult to be proud of anything you build • The processes, despite costing a lot in terms of time, are simply ineffective. The tools used to support these processes are often buggy and completely block work for days and even weeks sometimes • Mobile engineers rarely work on mobile - their time is spent between service work in Java, infrastructure work on AWS, AMI refreshes, debugging buggy pipelines and services, creating change requests, attending community of practice meetings and team/tribe ceremonies • Lastly, managers' responsibilities are stretched, meaning they can't enact much change. Senior managers seem to be under-stressed and generally are a hinderance rather than helping with anything • The only people who understand mobile are the mobile engineers - most other people, from QEs and product to managers and above have no experience with mobile. This leads to lots of confusion, unnecessary questions and generally lack of clear direction

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    9. 1.0
      Former Employee, more than 8 years

      Steer clear - Toxic culture & unhealthy environment

      Aug 27, 2021 - Ex-employee in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free coffee - (you'll need it) Nice building with good links to public transport Gym, games room, music room & nice restaurant Fun days &opportunities to volunteer in local community projects Private healthcare scheme

      Cons

      VALUES - Their values of "Excellence" &"Do the Right Thing" do not apply to their employees. Capital One used to be a Great Place to Work - voted the Best Place to Work several years running - this is definitely no longer the case. MANAGEMENT - The management overload their employees with ridiculous amount of work and deadlines, yet they seem to leave on time every night without a care. Managers are often inexperienced and of short tenure and consequently give employees unrealistic time-frames as they have little understanding of the tasks they are asking employees to do. Incompetent managers never seem to be brought to task, they just blame their team. Questionable morals also appear to go unchallenged BONUS - Employees used to receive a good annual bonus which was a great incentive to work really hard to the best of your ability as you were rewarded for your efforts. Management made the decision to take this away from the lower grades yet kept an annual bonus for their own grades. This was counter productive as why should you consistently go the extra mile for very little reward. It also doesn't make employees feel valued as it made a split between management and lower levels which didn't seem to be there as much before. CULTURE - The culture is political and toxic, its very much if your manager likes you then you will do well but if they don't you will have limited chance of progression. PERFORMANCE REVIEW STRUCTURE - This is brutal. Your pay rise is based on you being ranked against your peers even if you do a totally different role. This encourages a toxic and political environment which encourages the wrong behaviours and a blame culture as people climb over each other to improve their rating . It does not encourage collaboration. Good old fashioned hard work and being good at the job you are employed to do is not rewarded, your performance rating is based on the things that you do over and above your core role. If you are not given the opportunities by your manager to get involved in other things in the first place, you will never do well on the performance curve. Employees who do well are the outspoken type who make themselves heard, it's irrelevant if what they are saying makes no sense at all. The more introverted types with standards might not fair so well here

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      4 people found this review helpful
    10. 1.0
      Current Employee, more than 1 year

      Avoid Capitalone if you are an ethnic candidate, it's not worth your time

      Aug 26, 2021 - Software Engineering in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good for grads/intern to join in UK, then after few year go for better salary outside.

      Cons

      Avoid Capitalone if you are an ethnic candidate, it's not worth your time finding your way out of system ,that is working against you. Limited opportunities to grow high up. There is culture of privilege, In majority of low performer cases -ethnic minorities are at receiving end, resulting in talented people choosing to leave. Very high attrition rate of ethnic minorities in Capitalone UK.

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      1 person found this review helpful
    11. 4.0
      Former Employee, more than 1 year

      Still a great place to work but they need to rebuild well

      Aug 3, 2021 - Software Development Engineer in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Diversity and inclusion is some of the best you will ever find and there are genuinely empathetic people there who want you to do well. Teams are given great flexibility in how they work (as long as it is scrum with 2 week sprints). The company generally tries to do software "the right way". Well tested code is only par for the course. There is heavy emphasis on standardisation to help with delivery as well as removing blockers and tedious change requests going forward. There are good communities there and you are encouraged to make a difference and make changes. Success is celebrated well. The graduate and young careers paths are very good and provide a genuine spring board into mid level and senior positions. Work life balance and employee well being is outstanding. COVID specific: They sent staff home before the government ordered lock down and ensured there was next to no disruption to work. Bravo!

      Cons

      Far too little "real" technical or actual coding work. Lots of goal setting and retros with very little substance behind either. Some managers generally don't seem that interested in developing their staff and would prefer to resolve conflicts of interest with hand waving. Unsure of who the tribe structure suits. Finance presumably. You will spend a long time working with teams in totally separate departments rather than collaborating with your tribe which was the intention. The performance review system seems outdated and is loathed by everyone. Far too much emphasis on what the specifics of what you have achieved rather than how you are actually doing day to day. Don't expect pay rises to keep pace with the industry. Promotion is the only way to ensure you stay fairly compensated. The requests from the US are usually planned badly and are often unwelcome. The company preach about technology and the transformation it can bring however recently there has been more than a lot of lip service paid to tech debt/platform investment rather than actually finding time for this work.

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