Capital One Reviews | Glassdoor.co.uk

Capital One Reviews

Updated 15 November 2018
92 reviews

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92 Employee Reviews

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Pros
  • "The work/life balance at Capital One is unbeatable" (in 922 reviews)

  • "Great benefits; they value continuous learning; open to internal job changes after you have a history of performance of course" (in 645 reviews)

Cons
  • "I didnt have a good work life balance" (in 203 reviews)

  • "Performance Management is taken very seriously but employees are ranked in relation to other employees" (in 220 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "One of the best companies for software engineers in Nottingham."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineering Manager in Nottingham, England
    Current Employee - Software Engineering Manager in Nottingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    The benefits offered are among the best available for the area.

    You get 10% time to learn or work on something that interests you.

    You have access to many online courses and books plus a wide community of developers.

    Great facilities really good canteen with multiple meal options every day.

    As a software engineer you get the latest MacPro, wide monitor, standing desk, unlimited coffee and a really comfy chair.

    A good work life balance flexible to accommodate most child care commitments.

    Management encourage associates to get involved in corporate responsibility events.

    Cons

    Getting used to all the acronyms will take you a few months (but there is always someone willing to help!)

    No parking available on site for most associates. On the other hand, support for travel to work is good e.g. NCT, Tram, cycle.

    Advice to Management

    Coordinate with HR so that all on boarding sessions (company and tech) are done within the same week.

    Capital One Response

    25 Jun 2018 – Talent Acquisition Partner

    Thank you for your review, it's really great to hear all of your comments. Unlimited coffee and standing desks are among my pros too!


  2. "Great Benefits and Work Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in London, England
    Former Employee - Finance Manager in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One (More than 3 years)

    Pros

    Great staff benefits, nice office, lots of fun activities to keep employees engaged

    Cons

    Great benefits mean staff are retained and this can limit opportunities to progress to a more senior level

  3. "mint"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in York, England
    Former Employee - Anonymous Employee in York, England

    I worked at Capital One full-time (More than 3 years)

    Pros

    mint buzz to work there

    Cons

    couldn't think of any at all

    Advice to Management

    do better and pay more


  4. "Great place for a first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Nottingham, England
    Current Employee - Business Analyst in Nottingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Steep learning curve, rotations, good engagement with management, good culture

    Cons

    *Sometimes* (but usually not) difficult to get things done, some bureaucracy/red tape

    Advice to Management

    keep up the good work! the focus on development and close engagement with managers (e.g. 10:10s) are one of the best things about working at Capital One

    Capital One Response

    18 Oct 2018 – Lead Talent Partner

    Hello! Thank you for taking the time to leave your 5-star review, it's really great to read your comments.


  5. "Great company for go-getters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nottingham, England
    Current Employee - Anonymous Employee in Nottingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 10 years)

    Pros

    If you have what it takes and are not afraid to challenge, you should definitely consider this company. There are fantastic growth opportunities especially in Tech, digital, UX, etc.

    Cons

    Don't expect your manager to do everything for you (not really a negative, but important to mention for those more needy people ...)

    Advice to Management

    get some real coaching in place. Make management assessments to ensure your manager are actually good leaders, and not just the ones who knew more about the tech landscape, before you promoted them ... Don't underestimate the impact of placid management on your attrition. Remember it's harder to onboard when people aren't staying.

    Capital One Response

    18 Oct 2018 – Lead Talent Partner

    Thank you for your review. It's great to see that you've been at Capital One for more than 10 years! We really appreciate all of your comments and your commitment to Capital One.


  6. "The best place to work in Nottingham"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Programmer Manager in Nottingham, England
    Current Employee - Senior Technical Programmer Manager in Nottingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    Great people, projects, technology, workplace, restaurant and work life balance.
    Friendly, collaborative people. High aspirations. Exciting initiatives. Some departments promote staff rapidly e.g. Marketing, Software Engineering
    The CEO, Rich Fairbank, is genuinely inspirational. He talks to the company every year, at length, about his vision and strategy, and while this can go on a bit it is ultimately worthwhile that we share in the knowledge of where we are going and why.

    Cons

    Capital One UK is only a very small part of Capital One Financial and can sometimes get left behind. There is a reticence to enter new markets e.g. loans, banking, etc. C1 UK is stuck as a mono-line credit card business.
    Some departments can be very slow to promote internally, e.g. Operations, Tech Ops.
    A lot of attrition in some departments e.g. Software Engineering.

    Advice to Management

    Be bold and brave, you will only keep the star developers here if you give them exciting projects to work on. Good salaries get them through the door, successfully delivering exciting, world-changing products will keep them here.

    Capital One Response

    4 Sep 2018 – Talent Acquisition Partner

    Wow! Thanks for the great review! We really appreciate you taking the time to share your views on life at Capital One.


  7. "Great working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor in Nottingham, England
    Current Employee - Auditor in Nottingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    - Excellent opportunities to develop professional skills, both within the department and under own initiative.
    - Management really support and encourage training with some financial support available.
    - Highly professional blue-chip environment, but with a modern and forward-thinking approach to supporting a good work-life balance.
    - Great office space, great restaurant for lunch.
    - Overseas travel is an opportunity, but not a requirement.
    - Good culture. Ambitious, but not overly-competitive working environment.

    Cons

    - As a (relatively) small subsidiary of a large US business, policies, procedures and systems are often US focused and awkward to work around.
    - Cross departmental networking and socialising is encouraged, but not actively supported.

    Advice to Management

    Keep up the good work to foster a strong culture and collaborative environment in the UK business!

    Capital One Response

    4 Sep 2018 – Talent Acquisition Partner

    Thank you for the 5-star review! It's great to read all of your comments.

  8. Helpful (1)

    "Principle Delivery Manager / Scrum Master"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Syston, Leicestershire, East Midlands, England
    Former Employee - Anonymous Employee in Syston, Leicestershire, East Midlands, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great physical working environment
    Interesting and challenging projects and intiatives to work on
    Reasonable compensation
    On site gym
    On site restaurant
    Good central location

    Cons

    Challenging and antiquated performance management process that pits individuals of identical roles and positions against each other. Allegedly the lowest 10% get performance managed out of the company. This is further exacerbated by the inconsistent and divisive method of measuring individual performance. This might have worked in the 80s/90s/00s but in today’s increasingly digital and collaborative environments it’s positively damaging to all agile transformation and collaborative working activities.

    Advice to Management

    Challenging and antiquated performance management process that pits individuals of identical roles and positions against each other. Allegedly the lowest 10% get performance managed out of the company. This is further exacerbated by the inconsistent and divisive method of measuring individual performance. This might have worked in the 80s/90s/00s but in today’s increasingly digital and collaborative environments it’s positively damaging to all agile transformation activities.

    None, some of the key management has changed since 2015 so I don't know what it is currently like. However, what I would have said is that if you really want to transform the way that the company delivers it products then you need to address the obvious conflict-ridden, internally competitive, selfish and ultimately self-defeating performance management system. Asking people to work collaboratively and as a team when you measure them as individuals is just plain muddle headed and destined to fail.

    Capital One Response

    19 Sep 2018 – Lead Talent Partner

    Thank you for taking the time to leave your review. We appreciate all of your comments, both positive and constructive.


  9. "Principal Associate"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Associate in Nottingham, England
    Former Employee - Principal Associate in Nottingham, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Vibrant office space, great tech and access to great facilities. Learned a lot and had access to fabulous training. Enjoyed the community activities and opportunity to "give back". Worked with some great people.

    Cons

    Some leaders in the business are not inspiring and have no experience outside of Capital One . Can be cliquey - there was some unfathomable and unwavering support from leaders for genuinely mediocre talent in some departments!

    Capital One Response

    4 Sep 2018 – Talent Acquisition Partner

    Thanks for taking the time to leave your review. It's great to read your views on the access to fabulous training and the wider community. Thank you also for your constructive comments.


  10. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England
    Former Employee - Customer Service Representative in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    good company to join this position

    Cons

    good company and friendly work environment

    Advice to Management

    good to work here to lean many more things

    Capital One Response

    4 Sep 2018 – Talent Acquisition Partner

    Thanks for taking the time to leave your review.


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