Capital One Reviews
63% would recommend to a friend
(9408 total reviews)
Lucy-Marie Hagues
69% approve of CEO
Found 9,408 of over 16K reviews
Updated 6 Dec 2023
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Excerpts from user reviews, not authored by Glassdoor
- "The benefits were great and the company seemed to care a bit about one's future." (in 1993 reviews)
- "Great Work life balance and they really cared about creating a positive experience for interns." (in 1357 reviews)
- "Great culture and learning enviornment with some of the best managers I have worked with." (in 894 reviews)
- "Performance management structure makes it difficult to get promoted unless you happen to know the right person and be on a highly visible project" (in 524 reviews)
- "Senior leadership at the company is beyond spineless and completely out of touch with employees." (in 161 reviews)
- 5.014 Nov 2023Information Security OfficerFormer Employee, more than 3 yearsNottingham, England
Pros
CapitalOne is a great place to work and have a great culture. ISO team is really good and very collaborative.
Cons
Credit and finance is a highly regulated environment therefore some bumps in tech advancements
- 1.09 Aug 2023Operations ManagerCurrent Employee, more than 8 yearsNottingham, England
Pros
Brilliant people in my team and a really supportive environment within Operations. Senior management in Operations (our Senior Director) really knows Ops and understands the problems, asks the right questions and is supportive.
Cons
Everyone is leaving. Over the last 6 months we’ve lost all the ‘people people’. There are going to be no role models. Where do I look for examples of people who have built great Operations careers? I don’t want to be an analyst but it seems that only these skills are valued. The problem is these are not the right people to be running Operations. As if it wasn’t enough to be losing our experienced female lead we now also face losing our VP. It’s very obvious he has lost all faith in the leadership of the company. Many others will follow. An Operation led by credit analysts is not somewhere I or others who want to build an Operations career, want to work. Wake up Capital One. It takes a mix of skills.
6 - 3.014 Apr 2023Software Engineering ManagerCurrent Employee, more than 10 yearsNottingham, England
Pros
I manage a great team, full of good people. Nice building. Some interesting projects to work on.
Cons
As a people leader you are largely left to your own devices - not once has my own manager (or my previous manager) asked how I'm looking after my team, what I'm doing about their personal development, what their strengths and weakness are, and so on. Any attempts by me to talk about this with them are met with a wall of indifference, and they've made no attempt to gauge from my team how well I'm doing my job (which I know, as they moan to me about how he never bothers to talk to or acknowledge them). There is a performance management process, but that feels more like a box ticking exercise, with little room for people to improve (and a 'if your face fits' approach). So I could be a great manager, or a terrible one, and nobody above me would really notice. So your experience working here will depend on pot luck with who is managing you, and could rapidly go downhill as a result of being moved to a different team and manager.
11 - 4.024 Oct 2023Collections SpecialistCurrent Employee, more than 1 yearNottingham, England
Pros
Good support from managers and collegues
Cons
Gets repetitive not much room for development into other departments
- 3.017 Oct 2023Talent AcquisitionCurrent Employee, more than 1 yearLondon, England
Pros
Friendly unit. Flexible working environment.
Cons
Poor management and decision making from the top.
- 3.030 Mar 2023MarketingFormer Employee, more than 3 yearsNottingham, England
Pros
Great pay, benefits and investment in personal development and training. Some of the nicest, smartest people A regular promotion cycle means you could get promoted once a year if you’re in the right place at the right time with the right manager
Cons
The zero vision or direction, it’s led by a team of “mates” who make lots of money but make no real decisions. The CEO is a great public speaker but never commits to making any real changes to benefit customers or grow the business. Ties to the US means it will never live up to what they make you believe it will be. An unbelievable amount of red tape means it is almost impossible to get anything done. too many priorities, the priorities changing, the business having no vision and leadership being paralysed by risk, fear of failing mean it’s going no where fast. If you want to make lots of money, stay at middle management and launch zero products then it’s perfect. If you want a fast paced, innovative tech company (which this pretends to be) DON’T join this company.
7 - 3.025 Jul 2023Anonymous EmployeeFormer Employee, more than 5 yearsNottingham, England
Pros
The culture in other departments is very positive, free flowing and fantastic. Hybrid role so balances well. Able to buy extra holiday. Benefits are really good. Company days are a lovely treat.
Cons
Working in the Complaints Dept is awful. There is no regard for mental health even though the company pride themselves on being advocates for this. Month after month, day after day the department is inundated with work and rather than digging deep and resolving it, they stick a plaster on it.. and wait for the chaos to erupt again. Management are a clique, there are specific individuals who have no idea how to manage people and it's questionable how they came about this role. Especially when they have no people/empathy skills. Furthermore, they deem it acceptable to only reward their 'favourites' even when there are people in the department who have gone above and beyond! Shocking really. Upper management hold quarterly meetings and shout about how they understand the needs of agents, how they've been through it just like the agents. Truth is, they have no idea. The staff are underpaid for the amount of work they do, and Upper management who have been silver spoon fed actually don't have a clue about what it's like for the agents or the stresses they face daily. The department is target driven, and pretend they care about how you're getting on and dont want you to be stressed. When infact all they care about is whether you've released enough cases and add stress when they haven't been released. To progress to a different department takes a lot of work, but once you're out of this chaotic dept, believe me it gets a lot better. The grass truly is greener out of Complaints.
5 - 5.08 Oct 2023Graduate Product ManagerCurrent EmployeeLondon, England
Pros
- GOOD PAY and Good work life baalnce
Cons
- there are not any cons
- 3.013 Aug 2023Senior Business AnalystCurrent EmployeeLondon, England
Pros
Used to be a good place to work where there's more diversity People are generally very nice Work life balance is good
Cons
Look at the demographic composition of manager+ level and of the people that left - you will get a good idea of what I am talking about. Only one voice is allowed and the company is losing its vision. It's very slow in tech adoption as well
5 - 5.027 Sept 2023Senior Fraud InvestigatorCurrent Employee, more than 1 yearNottingham, England
Pros
Work life balance and good community of people.
Cons
you a bit micro managed due to the nature of work.
Capital One Reviews FAQs
Capital One has an overall rating of 3.9 out of 5, based on over 16,206 reviews left anonymously by employees. 63% of employees would recommend working at Capital One to a friend and 50% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.
63% of Capital One employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Capital One 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.
