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      Customer Coordinator Work At Home (Small Business Account Manager) Interview

      18 Mar 2014
      Anonymous employee
      Tampa, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Capital One (Tampa, FL) in Jun 2013

      Interview

      Applied and within 24hrs I had received a call to schedule a phone interview for the same day. The first interview asked touched base on my resume, asked me to give an example of a time where I had to trouble shoot my computer, and lasted about an hour. On that phone interview I scheduled my second interview. The second interview was the next day and was also over the phone. The second interview was a short role-play as well as behavioral interview questions. That interview lasted about 30 minutes. They did not use HireVue, or any form of webcam interview. Within 24 hours I received a call offering me my verbal job offer. During this point they gave me about 4 schedule options for me to pick one. Within another 24 hours, I had my formal written job offer. I then had to go online and fill out and review some HR forms. After my position was offered, they then did the background/credit check. My start date was a little over a month after my offer date.

      Interview questions [1]

      Question 1

      Give me a time when you had to troubleshoot a computer issue. What was wrong? What steps did you take? What was the resolution.
      Answer question
      3