Online Assessments --> Case study --> Assessment Center
Assessment center contained a final case study, product interview and a group session. Interview process was straightforward and did not require any prior knowledge on credit cards.
Interview questions [1]
Question 1
What skills do you think are required at Capital One
I applied online. The process took 2 weeks. I interviewed at Capital One in Feb 2021
Interview
They went over my initial application and invited me to complete a non-timed Situational Strengths, timed Numerical Reasoning and Verbal Reasoning tests. I am not very mathematical and I managed to pass these, the maths is essentially basic data analysis and a lot of working out percentages.
I was then invited to complete a one-way video interview where I answered 7 questions in total. My case study was completely unlike the one that they exemplify on their website - my situation was about the number of email and text alerts that Capital One customers are signed up to. It was data analysis in the first few questions and writing it up as an email to a colleague and then some video responses on how we could increase the number of customers receiving these alerts.
Only 2 of the 7 questions were about myself.
After completing the initial online tests, I went through a case study interview and an online assessment centre. The case study interview consisted of one case, it was mainly calculation-based and was pretty straightforward. The assessment centre was around four hours long and was split up into three section (one-on-one interview, case study, group interview)
Interview questions [1]
Question 1
The case studies were mainly calculations based around profitability. The one-on-one interview for the assessment centre had questions centered around creativity (how would you improve a product), and the group interview gave us statistics and figures to analyse.
Single Case interview that was about thirty minutes long. The case dove into how to increase revenues for a lodging app. The case itself was pretty heavy on the quantitative side with some brainstorming.