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      Co-op

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      Customer Team Member (CTM) Interview

      10 Nov 2025
      Anonymous employee
      City of London, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Co-op (City of London, England) in Oct 2025

      Interview

      The interview process at Co-op was straightforward and professional. First, I received an invitation to attend the interview after submitting my application. The interview was friendly and focused on my skills, experience, and how I would handle different customer service situations. I was asked some scenario-based questions to assess my communication and teamwork abilities. Overall, it was a positive experience where I felt comfortable and able to express myself confidently.

      Interview questions [1]

      Question 1

      One of the questions they asked me was how I would handle a difficult customer while staying calm and providing good service. They wanted to see how I manage pressure and keep a positive attitude in challenging situations.
      1 Answer
      avatar
      Co-op response
      5mo
      Thank you for sharing your experience of interviewing with us. We're pleased that you had an enjoyable experience. Reviews like yours help people understand what to expect.

      Other Customer Team Member (CTM) interview reviews for Co-op

      Customer Team Member (CTM) Interview

      13 Apr 2026
      Anonymous interview candidate
      Manchester, England
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Co-op (Manchester, England)

      Interview

      Nice guy who interviewed me but took 3 week to reply. Found the interview preparation quite intense in relation to what the job was. Was told that 15 others were interviewed so wasn’t rly any hope of getting the job.

      Customer Team Member (CTM) Interview

      14 Mar 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Co-op

      Interview

      Sent my CV in after an ad on indeed. Sit down interview in back of store. Not too formal. Spoke to the manager of the store and was asked interview questions.

      Interview questions [1]

      Question 1

      When was a time you solved a problem.
      Answer question
      avatar
      Co-op response
      2mo
      Thank you for sharing your experience of interviewing with us.

      Customer Team Member (CTM) Interview

      23 Feb 2026
      Anonymous employee
      Sheffield, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Co-op (Sheffield, England)

      Interview

      It was calm they explained everything to me. It lasted to 30 minutes. I was interviewed by two people. Just be calm and gather thoughts don’t rush to answer the 5 value question

      Interview questions [1]

      Question 1

      The 5 interview guide in the interview invitation
      Answer question
      avatar
      Co-op response
      2mo
      Thank you for reviewing your interview experience with us. We send out our interview questions ahead of the interview so you can prepare and be more at ease. We hope you found this helpful.