Customer Service Manager applicants have rated the interview process at Entain with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 58.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Manager roles take an average of 8 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at Entain overall takes an average of 20 days.
Common stages of the interview process at Entain as a Customer Service Manager according to 15 Glassdoor interviews include:
One on one interview: 34%
Phone interview: 16%
Background check: 16%
Skills test: 13%
Presentation: 6%
Other: 6%
Drug test: 3%
Personality test: 3%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Entain in Jun 2018
Interview
Applied online, heard back within a few days and was invited to a recruitment day.
First part of the recruitment day involved a mental maths test that involved around 20 questions, mostly money related, some just basic mental maths. After that had a short interview. Heard back within the next two days inviting me to a trial shift the next week. After the trial shift I was called back the next day offering me the job
HR Phone interview. Generally quite easy and conversational. General questions about who you are and work experience etc. Pretty much a box ticking exercise, do you have right to work and over 18 etc.
Initially, the process begins with an online situational assessment. Upon successful completion, the candidate will be interviewed by the Marketplace Manager. If the interview is successful, the candidate will be offered a position with the company.
The interview process was friendly, professional, and well-structured. The interviewer asked clear, practical questions about customer service, teamwork, and real shop situations, making it feel comfortable and genuinely conversational throughout.
Interview questions [1]
Question 1
How would you handle a customer who’s upset about losing a bet?