Customer Service Manager applicants have rated the interview process at Entain with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 58.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Manager roles take an average of 8 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at Entain overall takes an average of 20 days.
Common stages of the interview process at Entain as a Customer Service Manager according to 15 Glassdoor interviews include:
One on one interview: 34%
Phone interview: 16%
Background check: 16%
Skills test: 13%
Other: 6%
Presentation: 6%
IQ intelligence test: 3%
Drug test: 3%
Personality test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Entain (Wrexham, Wales) in Aug 2018
Interview
No trust in management no trust in what was said and what did really happen when you Got the job position no training as what was said to be they have a training program that gives all you need to know how to do the job.
Other Customer Service Manager interview reviews for Entain
HR Phone interview. Generally quite easy and conversational. General questions about who you are and work experience etc. Pretty much a box ticking exercise, do you have right to work and over 18 etc.
Initially, the process begins with an online situational assessment. Upon successful completion, the candidate will be interviewed by the Marketplace Manager. If the interview is successful, the candidate will be offered a position with the company.
The interview process was friendly, professional, and well-structured. The interviewer asked clear, practical questions about customer service, teamwork, and real shop situations, making it feel comfortable and genuinely conversational throughout.
Interview questions [1]
Question 1
How would you handle a customer who’s upset about losing a bet?