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      Fidelity Investments

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      Customer Service Representative Interview

      19 Mar 2021
      Anonymous interview candidate
      Cincinnati, OH
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Fidelity Investments (Cincinnati, OH) in Feb 2021

      Interview

      In one word: painful. Let me describe it in detail: Step one: application. After this, they reached out and said they'd like to schedule a phone interview. After deciding a time, I prepared and settled in for the time. When the time arrived, I was at my phone, waiting for the call. When the call came, my spam blocker blocked the call, so I frantically called back five times, no answer. I left a voicemail or two and sent an email. No answer until the next day, when I got an email that said "the position has been filled." She also mentioned in the email that she had attempted to call me but my voicemail box was full, prompting her to move on. The only problem is, she left a voicemail and my box is not full. Next step: applied for different job with similar title. Different recruiter scheduled time. When time came and went with no call, I heard nothing. I emailed. Nothing back until the next day, when she said she was open for a couple hours if I could make it work. I did. We had phone interview where she offered feedback and sent me on to assessment. I take assessment on a Sunday. She calls Monday and says I got a perfect score, and shed like to help prepare me for interview the following week. She does so, and we prepare. Interview is on Thursday at 1, and lasts about 1.5 hours, where they say explicitly that I will hear back from them with a rejection or offer, within 2 weeks. Two weeks go by, nothing. I send an email to recruiter, no reply. Next week comes, and I send another email, with no reply for 3 days. Finally, over three weeks later, recruiter says that they are moving on with more qualified candidates and asks if I would like some feedback. No thanks! For a company that prides itself on customer service and treating people with respect and courtesy, they did the complete opposite during every aspect of the application process.

      Interview questions [1]

      Question 1

      What does customer service mean to you?
      1 Answer

      Other Customer Service Representative interview reviews for Fidelity Investments

      Customer Service Representative Interview

      15 Feb 2026
      Anonymous interview candidate
      Merrimack, NH
      Declined offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Fidelity Investments (Merrimack, NH)

      Interview

      Was quite a few interviews for a rather entry level job but the people seemed nice. Was hard to answer how I would study for something I had no materials for yet.

      Interview questions [1]

      Question 1

      How would you study for the FINRA?
      Answer question

      Customer Service Representative Interview

      26 Jan 2026
      Anonymous interview candidate
      Westlake, TX
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Fidelity Investments (Westlake, TX)

      Interview

      Phone call interview and then panel interview. It was pretty average in difficulty and the whole interview process spanned about two months. I did my interviews virtually since I don't live there.

      Interview questions [1]

      Question 1

      Describe a time you worked with a team.
      Answer question

      Customer Service Representative Interview

      16 Nov 2025
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Fidelity Investments

      Interview

      Filled out an application and was sent an invitation to do video interview via email. The interview process seemed straightforward. The job description included having to pass an exam after a trial period.

      Interview questions [1]

      Question 1

      Video interview, which asked multiple behavioral questions.
      Answer question

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