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      Fidelity Investments

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      Customer Service Associate I Interview

      14 Jul 2014
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Fidelity Investments in Apr 2014

      Interview

      Two phone interviews. One short one to get information and another hour long one that went over typical interview questions. Straight forward and not a lot of pressure. Asked questions about experience and how you handle workplace situations. Don't need a total understanding of investing. More focused on communication skills and how you deal with people. Then hour long face to face interview. Group of 10 that gets a powerpoint presentation then break into one on one or one on two interview. Similar questions as in phone interview but more situational to dealing with clients and team members.

      Interview questions [1]

      Question 1

      Ask what you would do if someone called who was upset about a previous experience trying to get a hardship loan and was denied of had a negative experience in general.
      1 Answer