Fiserv Customer Service Representative CSR interview questions
based on 39 ratings - Updated 12 Jul 2025
Easyinterview difficulty
Mixedinterview experience
How others got an interview
74%
Applied online
Applied online
13%
In person
In person
6%
Recruiter
Recruiter
6%
Employee referral
Employee referral
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Fiserv interviews FAQs
Candidates applying for Customer Service Representative CSR roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Fiserv overall takes an average of 28 days.
Common stages of the interview process at Fiserv as a Customer Service Representative CSR according to 2 Glassdoor interviews include:
Skills test: 100%
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I applied online. The process took 2 weeks. I interviewed at Fiserv (Omaha, NE) in Jul 2025
Interview
Standard two interview process. First on the phone then a teams meeting. Recruiter was pleasant and followed up in a timely manner. I’ve seen negative reviews about working for this company. Overall my experience was pleasant
Interview questions [1]
Question 1
Talk about a time when you encountered a problem you didn’t have an immediate answer to. What steps did you take to solve it?
I applied online. The process took 2 weeks. I interviewed at Fiserv (Basildon, South East England, England) in Apr 2023
Interview
Group interview and pretty easy to get through. Usually group questions or activities. Usually taken on as temp to perm, although the temp part can last months or years. Good luck.
I applied online. The process took 1 day. I interviewed at Fiserv (Coral Springs, FL) in Apr 2023
Interview
The process was fairly simple asked a few questions and you know within the week if you’re accepted. They are looking for people so it’s hard to not be a good fit