Process- Only 2 rounds of interviews. 1st was a brief introduction with the recruiter who informed me about the role and asked basic questions about the past experience related to customer service. The 2nd round was with the hiring manager and completely biased and did not make any sense to me. During the interview, the manager was blunt enough to say how can we hire you- you are overqualified for this position and I am afraid you won't be in this team for more than 3 months as you can over achieve and move to next team.