Step 1: Phone screening Was asked about school courses and a few questions about why I applied. Step 2: Phone interview with recruiter and HR rep Was asked behavior questions. "How would you handle this situation?" Step 3: Testing and Role Play I took 2 test that were multitasking and typing, then told I did well and was moving on to the next step. Took 2 more test. One was behavior and other was some sort of problem solving. Don't know if I did well on this part, because I took the test in Katy, TX and it was automatically sent to Seattle. Step 4: Waiting and Shadowing: I waited for a long time for someone to tell me what to do next. I shadowed an employee for an hour and asked questions. Step 5: Role Play You're given a manual with what you're supposed to do, but it doesn't have all the information you will need. I received 4 phone calls and 2 deliveries from my recruiter. After all that I waited again for my recruiter to grade something. He came back and told me I'd hear from my recruiter, which I didn't until I called and was told I wasn't moving on in the process.