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      H&M

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      Sales Associate Interview

      3 Oct 2010
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at H&M in Sept 2010

      Interview

      I had applied the previous year, but was rejected without an interview. I applied again online in early August at about 11pm. The very next day I got a call for a telephone interview. I was caught off-guard and had no time to really prepare and research the company. Questions included "Why do you want to work here?" "What do you know about the company?" "Tell me about your past job roles." Because I was unprepared, I panicked and got nervous. The interview didn't go smoothly. I was told that I would be contacted within a week. A week later, I received a rejection e-mail. I was so disappointed. A few days later, after thinking hard about it, I decided that I wasn't going to give up. So I responded to the rejection e-mail that I got, and very eloquently told the recruiter that I was the right person for the job. I attached my resume to the e-mail and asked professionally, without sounding desperate, for another chance. Two weeks later, my phone woke me up at 9am, and it was a recruiter. She asked to set up an interview with me the next week. I researched hard, and prepared. I went to the interview and I was interviewed by two of the nicest, most laid back people I've ever met. They asked questions similar to the telephone interview, and others including "What would you do when the store was not very busy?" "Give a time a manager gave you feedback you thought was unfair." I gave them my availability, and ended the interview on a strong note. I made sure to e-mail them thank you notes a day after. Over a week later, I got another rejection e-mail. But this time, they explained further. They thanked me, and said that my only problem was my availability. They also said that if my availability opens up, I should definitely reapply. So a few days later, I changed my class schedule (which was easy, since it was September and we were just enrolling in courses) and I e-mailed them with a new availability. They called me again to set up another meeting/interview for the following week. At the final meeting/interview, I was asked a few more questions, and was job offered, and I accepted. So long, but so worth it.

      Interview questions [2]

      Question 1

      Tell me about yourself. Don't talk about your work history yet. Just tell me about you.
      1 Answer

      Question 2

      What do you notice about our associates when you walk into the store?
      1 Answer

      Other Sales Associate interview reviews for H&M

      Sales Associate Interview

      25 Jun 2026
      Anonymous interview candidate
      Fairfax, VA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at H&M (Fairfax, VA)

      Interview

      Great process and team, connecting with everyone felt very easy. I had some behavioral questions and some about my experience. Ultimately they decided to move forward with someone else. I would recommend giving it a try.

      Interview questions [1]

      Question 1

      What experience do you have in retail?
      Answer question

      Sales Associate Interview

      21 Jun 2026
      Anonymous employee
      Carlsbad, CA
      Accepted offer
      Positive experience
      Easy interview

      Sales Associate Interview

      18 Jun 2026
      Anonymous interview candidate
      Leeds, England
      No offer
      Positive experience
      Easy interview

      Application

      I interviewed at H&M (Carlsbad, CA)

      Interview

      Very easy interview with one other person who applied. Asked about how you might handle a difficult customer, who you are, etc. Second interview was basically just the job offer and signing papers.

      Interview questions [1]

      Question 1

      How would you handle a difficult customer? What is one thing you noticed in our store that you would improve?
      Answer question

      Application

      I interviewed at H&M (Leeds, England)

      Interview

      It's a group interview and in mine there were x4 other people. We introduced ourselves and got split into teams to complete a task on their values. Then we were split into different teams and were given a hypothetical customer who wanted help with their outfit - we had to create an outfit accordingly therefore roamed around the store to find clothing items that fit the brief. Afterwards, we explained why we chose those clothes and then were asked x2 competency-based questions.

      Interview questions [1]

      Question 1

      Why do you want to work at H&M? Tell me x3 things about yourself. What does fashion mean to you and what is your fashion style?
      Answer question