I applied through an employee referral. The process took 3 weeks. I interviewed at HubSpot (Singapore) in Sept 2018
Interview
It was a total of 4 rounds: Recruiter, Hiring Manager, Role Play and 3 Face to Face with various departments.
Questions were largely behavioral to pick out traits as the team prioritizes culture fit a lot. Hubspot offers a lot of resources to get you prepared (Blogs, Culture Deck etc), read up before the interview and contextualize your stories.
I enjoyed speaking with each person throughout the process, it felt like a conversation rather than an interview. All in all, it was a great experience.
Elayne was extremely helpful throughout the process in getting me prepared, offering suggestions on what I should be reading and who I should speak with to gain more insight about the role. Both Elayne and Yuen were very accommodating to my schedule to ensure we could fit the entire interview process within the needed time frame to avoid delays.
Interview questions [2]
Question 1
How would you handle an unhappy customer who doesn't see value in the product?
Thanks for recognizing Elayne and Yuan for their work to make the interview process seamless for you, and your recommendation to review our blog and other resources your recruiting team gave you is spot on. Welcome to HubSpot! -Becky
Other Customer Success Manager interview reviews for HubSpot
Initial call, call with team leader, case study to present to team afterwards. Everyone was friendly and positive. They have lots of resources online to use as well to prepare for your call.
Interview questions [1]
Question 1
Describe inbound marketing and how it helps businesses
1. HR screening
2. Hiring Manager
3. Assignment/Roleplay
4. Culture fit rounds
1. Hiring Manager
2. Senior Manager
3. Internal Stakeholder
The last three rounds are considered as one and the evaluates the candidate on various aspects of company culture.
45-minute interview with HR person, followed by a 1-hour interview with the CSM Manager.All interviews will be conducted online.Before the HR meeting, you will receive a link to the culture code, which outlines their values and culture.
Interview questions [1]
Question 1
Could you tell us about the challenges you're currently facing with the clients you're handling?
What is the toughest feedback you've received from a colleague, and how did you respond to it?
