ICF Operations Center Agent interview questions

I applied online, and received a call a few days later. The person told me the schedule, pay rate, and asked what time I would be available for an interview at there hiring event. The interview consisted of reading a script, answering questions related to call center, customer service,organizational, multitasking experiences. Also how to deal with rejection, and upset customers. After that you take a customer service/data entry test on the computer.